ADT Security Headquarters

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ADT Security Services, Inc Headquarters Contacts.

Corporate office address, contact information and phone numbers for the ADT Security Services, Inc Headquarters.

ADT Inc., formerly The ADT Corporation, provides residential and small business electronic security,  home alarm systems, fire protection, and other related alarm monitoring services.

Write a review or read complaints from other customers.

ADT Security Services, Inc Headquarters Phone Number and Contacts.

Company Website
http://www.adt.com
Related
ADT Home Security
Corporate Address
1 Town Center Rd.
Boca Raton, FL
33486
Phone Number
(561) 988-3600
Fax Number
(561) 988-3601
Employee Count
20,000
Twitter IDs
@adtstaysafe

What is ADT Security Services’ Corporate Office Phone Number?

ADT Security Services’ Headquarters phone number is: 1-561-988-3600.

 

What is ADT Security Services’ Customer Service Phone Number?

ADT Security Services’ Customer Support phone number is: 1-800-521-1734 or 1-800-280-6946.

To get a quote, call ADT on 1-800-587-4198.

Other ADT Customer Care phone numbers:

Residential
Sales: 800-884-4226
Support: 800-521-1734

Business
Sales: 888-244-4505
Support: 800-515-2216

Health & Senior Safety
Sales: 877-801-7387
Support: 800-658-7134

You can also contact ADT Customer Service on Twiiter by writing to the Twitter handle: @askADT.

The ADT Contact Us page can be found here.

ADT Headquarters Executive Team.

Timothy J. Whall
CEO

Jim DeVries
President

Jeff Likosar
CFO

Dan Bresingham
Chief Administration Officer

P. Gray Finney
Chief Legal Counsel

Jamie Rosand Haenggi
Chief Growth Officer

Bob Dale
SVP, National Account Sales

Donald Young
Chief information officer

Jay Darfler
SVP, Emerging Markets

Stephen Hopkins
President, Adt Canada

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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Sue (Robert) McNally
Guest
Sue (Robert) McNally

We were robbed on March 9th, we called ADT the next day and then had
to call several people, some in other states. It took almost a month to get
a security system installed. They forgot the sensors on the windows and
something on the front door. FINALLY, it was finished. We asked and asked and called and called about the $l00.00 gift card and have been
given the run around including today!! And yet at least 3 times a week we
receive in the mail – the promotion letter or card offering the $100.00.
Today we received 2 identical letters. Both with photos of the gift card.
I have talked to at least 12 people and each and every one gives me the
run around, and says its not them, its another distributor, person, company etc, etc, etc. It’s hypocrisy that a company that supposed to protect, watch over and save can have so many employees pointing
at each other. It’s false advertising, fraud and a lie. I will never
suggest ADT to anyone I know. A letter in the mail will follow with copies
to Better Business Bureau, the Governor, Mayor and your competition.
I’m 86 and live on social security and you treat me like this. You should
be ashamed!!

EDWARD EAVES
Guest
EDWARD EAVES

Terrible service. My alarm went OFF twice and they did not call. DONT BUY AN ALARM from this terrible company don’t. CUSTOMER SERVICE TERRIBLE!

Keith Gonzalez
Guest
Keith Gonzalez

I was spoken to very rudely by an ADT scheduling employee. Also when asked to speak with a manager I was told by her “I will not get you a manager” I was was disrespected and not listened too. Called multiple number to document my compliant and got nothing but I’m we are sorry and we will note the file. When asked to be updated on the situation I was told there’s no updates it’s all done internal. So my appointment window was missed due to ADT lateness which is costing me money to stay home then I get spoken to disrespectfully and complain but really doesn’t seem to be a big concern or worry.

Sonia
Guest
Sonia

Hi I am going through so much with them right now. How did you handle your situation and what was the outcome?

Joseph M Bushfan
Guest
Joseph M Bushfan

Very Unprofessional Theft By Contract

Mahesh lamsal
Guest
Mahesh lamsal

Sir I am in Asia,have a good knowledge and experience in security, sales and work in hotel so if this company take abroad worker then please call me for work. Thank you.

Louise Devein
Guest
Louise Devein

I am looking for another security company. Due to the fact that you have lost your moral compass by advertising on Hannity-FoxNews channel, I cannot trust this corporation.

C
Guest
C

I got home, disarmed my alarm, never turned it on. While sitting less than 10 feet from the system, I get a call saying ADT got a triggered alarm notice from my back door.
1 I DONT HAVE A BACK DOOR
2 MY ALARM IS NOT ARMED
3 IM SITTING RIGHT HERE AND THE ALARM
DID NOT GO OFF
Then ADT tells me, maybe my alarm is not programmed peoperly or crossed programmed with a nearby house😒 and I need to call customer services to have the issue figured out!
NO, YOU NEED TO FIGURE IT OUT

Anonymous
Guest
Anonymous

I am 100% dissatisfied with every aspect of Home Defenders customer service, installation, fees and product. I would like to terminate any connection to the unscrupulous company.
I spoke to the ADT representative/sales person and set up an appointment.
6/26/18 ?Defenders showed up for a quote? $59 per month service
They installed a Power box, Keypad and 3 door magnets
On the tablet used I could only see where I had to sign. My bill was not discussed, and my 1 e-signature was copied to all documents.
I was emailed the documents but it was too late, they were gone and I couldn’t reach anybody by phone or email.
My total Investment for Pulse Tier 1A $2,005
Monthly Fee $53
Auto Pay $501 initial and $501 following 3 months.
They did a partial installation and although I emailed, I couldn’t get a response for a return visit.
My alarm went off when I was out of state and there was no communication from anyone or any service.
ADT sent me to Defenders
Defenders refused to return my calls or emails for 2 months.
I finally chose to cancel service and lo and behold, a Defenders customer service representative said, I would have to have a technician come out and assess my home for the equipment already installed and then I could cancel for an additional $1,500 (I only had $501 to finish paying my contract.)
I NEVER RECEIVED THE PRODUCT IN THE CONTRACT!!! yet I have paid through Auto Pay.

Samir H Patel
Guest
Samir H Patel

I am customer with ADT since 2004 and seems ok with service I thought but in August , 2018 I tested my security system that really works or not. So I did test & didn’t get call from ADT. So I called them. So representative told me that she didn’t receive any signal & that’s why I didn’t here from them. So I asked her how to fix this? She said that has to send technician to check the system function correctly or not. I was told that she waive charges. But guess what that charged me $280. I called & talked to 3 individual & fought with them to correct bill. As per them said will take care (hopefully). But other ilegal I thought that they did was technician left from my home & he filled summary bill report while sitting in his car & acknowledge under my name & initial behalf of me by himself without letting me know to sign on that electronic device. It means I agree to pay any occurred charges & sent the above bill. When I called to dispute that bill, manager told me they can sign/initial behalf of the customer to close the business & I said to her that’s FRAUD. She said I don’t mind , they signed for me when I call for any issue at her home to check system. So I said that it means they can sign & charge customer any amount stating longer time spent to fix system.
So if you call technician to check/repair your security system, please note total timings of technician to fix issue so you don’t get over charges.

Gloria Holloway
Guest
Gloria Holloway

I would like to speak with someone from the executive office about ADT over charging customers. I received several adds from ADT stating free home security system at no cost to you for parts and activation. $99.00 plus tax for installation and the purchase of alarm monitoring system for $27.99 a month. Free 15 pre-wired door and window sensores and a $100.00 visa card. A free wireless remote control. N o where do it state you have to buy the equipment. My charge card was used to make a fraudlent charge of $156.88 on 7/24/2018 and I only called to inquire and in up making an appointment for 8/7/2018 to look into having an alarm installed and again I was charged another $153.70. I had no idea that this company had use my card and made a charge on the day I call to inquire about an alarm. I was told that they don’t take cash or checks, so I need to use my charge card. I gave my card numbers because I was told they don’t have a credit machine when the person come to install the alarm.

Anonymous
Guest
Anonymous

One of your Representative name-Chris phone# 702.625.6430 and 916.587.2743 start to threatening regarding breaking security if I don’t give him the business. Very scary.

Sonia Depina
Guest
Sonia Depina

Hello, My names is Sonia Depina. I have been a customer since the beginning of August 2018. The system has been been acting the way it should ever since. My front door is now not locking. I am in fear of the safety for my family. I need someone to handling this today. Please contact right away

Bruce wexler
Guest
Bruce wexler

We have been using ADT for several years. Thursday morning I set our house alarm and left to do errands.
ADT called my wife to inform her that the alarm was ringing and asked if they should notify the police. Five minutes later my wife called me to advise our alarm was ringing and said front door/basement door was open.
I immediately returned home and turned off the alarm. As I suspected no doors etc were open. The police came and spent 15 minutes checking every part of our house
I asked my wife to call ADT and set up an appointment to come and check the system. She was met with why, your husband probably didn’t set it properly, does he know how to set it and he probably set it and left a door open
All utter nonsense and gibberish. As an aside while we all make mistakes I have been setting this alarm for forty plus years and leaving the front door open is not something that is ever done since it has to be locked with a key. When my wife said I would like someone to come out she said why and you will be charged if there is nothing wrong. Frustrated my wife said thanks and hung up. She called back because I was incensed with the non level of help. The next person said maybe you have a low battery and you should change it. Finally she agreed to send someone. George showed up the next day. Extremely Competent and very professional. The two contacts on the front door and basement door were no longer working properly. He replaced them. He was polite, sincere and a very good representative of your company. All your employees should be so professional
As an aside we have a maintenance contract and neither of your phone people picked up on that

Crystal J
Guest
Crystal J

I would like to tell you I jave never in my life had such poor customer service in my life. April and Another rep were literally argueing on the phone and couldnt figure out out was put. The co operate as they said they were lied as well as I looked it go online and now jave contacted yhe president via email’. I have been in customer sevice my 3t plus years and never have heard or can even believe tgis happened. And they wang me to stay with their company and I have to pay out my contract??? Wow this is the worst customer service experience I have ever had and pay out my contract I dont think so. Crystal Sage

Sharon
Guest
Sharon

I found out on 14 Nov that my 6 window sensors had been installed incorrectly a year ago and had not been working properly. THey were installed to set the alarm off when the windows close verses open. I found this out by the 3rd technician that came out on 24 Nov. The 1st tech that came out on 14 Nov stated I needed a new panel. later that same day the second technician came out and installed a new panel (at least he said it was), a day or two after receiving this panel the error light came back on. When this error light (orange triangle) come on i am not able to arm my alarm. On 24 Nov another tech came out to reinstalled window sensor, the orange triangle was not on. The next day it came back on and I have not been able to arm my system again. I have called ADT once again and they are told me they will have a tech come out to see what the problem is , tomorrow. I do not have the leave to keep taking off to be home for them to continue to come out so I ask the customer service rep at 830 am on 26 Nov to have a manager call me, @ 1034 I have yet to hear from a manager. I really need a new panel, different one than they are installing and for the technician to be able to come to my home after 3 pm. I fail to mention that the 1st technician that came out did inform me that 80% of the called they received are on these panels. ADT probably should stop using these since they have so many problems. I called the 561# on this page and no one answer. I sure pray there is no one else going thru this nightmare. I am a loyal paying customer as a matter of fact I normally pay 2 – 3 month at a time on my bill and really believe i deserve better service than I am receiving. CAN SOMEONE please help me resolved this issue.? Please
I am very disappointed that i have had an ongoing problem for almost 2weeks now. Still waiting to hear from manger.

Lau
Guest
Lau

I called to get information on the possibility of getting residential security from ADT. I was basically offered $99.00 Installation, $58.00 per monthly fee. I was advised that the installation fee would be due at the time of the free consultation appointment if i choose to contract for 36 months.
However, They needed the last four of my SS# and a credit card to secure an appointment.
Before days end a charge for the installation plus tax was sent to my bank for payment. The consultation appointment was for one and a half weeks later.
Fraudulent business practice starting from the first day of dealing with this company a distributor of ADT which they failed to tell me.
i hope to get my money back I certainly don’t want a security company that can not be trusted.

Etel Kheyfits
Guest
Etel Kheyfits

The company is a thief by itself. They are supposed to protect from the thief but they are doing the same. They promised you a good protection but they want you to pay to them $14,500 for equipment plus installation fee, plus payments for 2 month and the next month they charge you again. If you cancel service with them to get your money back will take more than month. If you call them they promised that everything is ok but it’s not. If you smart you will never ever protect your home with them.

Karen Wise
Guest
Karen Wise

I am very unhappy with your service. I have been paying for 4 months for a camera I don’t have. I have called numerous times, but nothing has been done. What can I do to resolve this? I have signed a new contract. I want to cancel but cannot because it costs too much. Help!!!!

Greg Martin
Guest
Greg Martin

I have been a customer for nearly 8 years at multiple locations. I am currently being transferred for work and will not be in a position to utilize ADT services for some time. I have just been told my final bill will be around $600 due to the “75% of contract” clause. Due to your inability to recognize your long term clients, I will never use your services again. Please do not tell me about a credit as I will not be in a position to have security services for at least a year. The average person cannot afford to let $600 rest in your account for that length of time. I find this type of respect for a long term customer to be unacceptable. So trust me when i say will NOT use your services again and will do everything in my power to make sure no one i know uses your services either. Thank you.

penny mccague
Guest

I was treated very rude by adt after being a good customer for over 30 years , I was told my years with adt means nothing everyone is going to know how you treat your customers. AS a reminder if you dont have customers you dont have a BUSINESS.

Lashaun Daniels-Edney
Guest
Lashaun Daniels-Edney

I was charged a $500 fee for cancellation when I requested to relocate my service. The representative apologized for the company error but refused to refund me my money and requested I get a lower grade service and upgrade at a later time. I am in the process of filing with BBB and would like my money refunded now!

Annette Lewis
Guest
Annette Lewis

I have paid my bill on time and in full the past 5 months. However I keep receiving late bill notices and my payments are not applied to my account. I have called and tried to fix this matter. I have been victim of identity theft and information on my account was compromised. I reported this as well. When my account was established again, the Visa reward card has not arrived to me in 4 months neither has my account information been corrected.

Susan
Guest
Susan

I have continued to have issues with customer service over the last few weeks.  Today I was just yelled at by a representative whom I thought was a supervisior (Susan) who was supposed to help me understand the charges to my account.  Instead she got frustrated and started to speak with me in a discouraging manner. All I wanted was to understand my charges and find out what happened to the equipment credit that I was promised.  Before speaking to Susan today I spoke to Aree about a week prior.  She was supposed to send me a copy of my itemized purchase with the break down of prices.  Aree ABSOLUTELY REFUSED to help me over the phone and said that she would email me this document and then I would have to call her back when I received it.  It has been at least a week and I still didn’t receive anything.  I honestly believe that she just didn’t want to deal with me.  The purpose of today’s call with Susan was to get the customer care and the information that I had not received from Aree and needed.  Susan got so frustrated with me asking her to go over it again that she said that she has already gone over this with me and said what else can she do since I dont understand.  I asked her to calm down and that there was no reason to speak to me this way.  I asked to be transferred to someone who would be more willing and patient to help me understand.  After i was treated this way by another “supervisor” from your company it is time to reach out to a Corporate Manager or CEO.  I understand that the peice of equipment that I had returned had been one of the items that my credit was used on and therefore I will not be given that credit back towards my account (your supervisor Susan made that abundantly clear) but at this point I just want to make sure that your company sees the misconduct of the support staff that you have in place.  The last person that I spoke to was Jasmine and at this point I was already in tears and just wanted the phone call to end.  I placed a complaint with her about Susan and Aree.  Jasmine offered to go over again with me but I declined due to me not being able to hold back my tears and speak clearly anymore at this point.  Jasmine said that she would have someone go over the recordings of the conversations.  I would like to have this matter reviewed at a higher level.  I also have all the phone calls recorded.  I will no longer refer friends and neighbors to this company no matter how good the doorbell camera or equipment.  And I will also be leaving feedback with the Better Business Bureau.  I would appreciate being contacted on this matter.  Again at this point I am done with the account charges, I just want to be heard about the gross misconduct of your “supervisors” and representatives.  Thank You.  -Susan D. Elalaoui Belghiti (407)722-xxxx

ANNA CINTRON
Guest
ANNA CINTRON

WHERE DO I WRITE CONCERNING MONEY OWED TO ME FROM ADT SECURITY!

Josie King
Guest
Josie King

Hello
I am a returning customer and regret calling for a quote. I was contacted by a sales representative by the name of Garrett Love who came out to my home and gave me an estimate for alarm installation. The cost would be over $500. He threw in an indoor camera free of charge, however, forgot to add it to the contract because we made a few changes to the order. The day the installer arrived, he informed me that it was not on the contract. I called Garrett immediately and he apologized and explained that he would get it approved asap and that his email was proof that I would be getting the camera. Its been almost 3 weeks and I still dont have an indoor camera. I have called customer service twice and have been given an option to purchase a discountedncamera. I feel that is very insulting to offer me a discount when I was promised the camera for free. Today I was told that they would send another email to Garrett and his supervisor, Karen Ayala, who both have not bothered to call back and make this right. It is very disappointing how bad customer service can be. I wish I would have read the negative reviews before signing this contract. Im writing this email to reach out to the corporate office to investigate this matter.

Alison
Guest
Alison

I had a service person, Anthony from Defenders, damage my walls and ceilings with installation. He took monitors and sensors, and tax paperwork and W2’s, and my property tax bills. They sent an additional person, since the services were not working, Valerie, whom took a personal fire alarm, and did not correct the problems. Also, Anthony disconnected by personal landline and I had to have Comcast come in to correct it. I tried to cancel my service when I called them, and since Anthony never left me a copy of my contract, as it was done on his ipad, and said it would be emailed to me within 48 hours, and never was. He also never left me a copy of a cancellation form, should I care to cancel. All he left me with was damage to my property, taking items, and a pamphlet about ADT services I called and reported theft to local police, called bank to block them from taking monies from my account (they, my bank, also made a conference call between myself, ADT and then transferred to Defenders with bank on phone to make sure a third party heard them with me), and also a complaint to BBB. I then called the corporate offfice and spoke with Carla, the assistant to the CEO with the Presidential Team whom said she would send Defenders an email about this, and about cancellation of these services, with a cc to me or at least an email letting me know she did this. All of this is just wrong. Two days after ADT installation by Defenders, I removed the original items, and had a new security company services started with out problems!! I am just sick about this. I am also a senior and was treated as if I had no value as a customer, let alone a person.

Yvette Coles
Guest
Yvette Coles

I was give an appointment for a tech to come out because my system has been off line for 1 week. The tech was suppose to arrive 8-12 today. Someone changed my appoint of 12-5. I m angry because my system isn’t working and they still expect to be paid and someone changed my appointment without my knowledge. Glad I’m not under contract, im considering dropping them.

Gavin Mack
Guest
Gavin Mack

I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

Garrett Garza
Guest
Garrett Garza

My experience with the company is that once they have you as a customer then they make it hard for you to contact them with any problem. For example i was unable to get through at all on the customer support phone number today.

Phoebe Richardson
Guest
Phoebe Richardson

My complaint is that it is too difficult to get through to customer support department. I tried several ways, email, phone and finally got through on the customer hotline.

Lucas Barton
Guest
Lucas Barton

I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.

mathilda mckinney
Guest
mathilda mckinney

I am trying to contact to apply for a job. Do you have a jobs and careers phone number, or can I submit my job application online?

Iva G
Guest
Iva G

I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

bryan c
Guest
bryan c

I would like to know if there is an alternative customer help phone number that i can call. The customer service phone number on your website did not work for me, I only got an automated message.

katherine barton
Guest
katherine barton

I would like to know if I can speak to a customer representative in person if I drive to your corporate office headquarters in office hours. I live nearby.