Amazon Headquarters

Amazon Headquarters
4.1 (82.35%) 17 votes

Amazon Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Amazon Headquarters.

Write a review or read complaints from other customers.

Amazon Headquarters Phone Number and Contacts.

Company Website
http://www.amazon.com
Corporate Address
410 Terry Ave. North
Seattle, WA
98109-5210
Phone Number
(206) 266-1000
Twitter IDs
@amazon

Where is Amazon’s Headquarters?

Amazon’s Corpororate Office address is:

Amazon Inc
440 Terry Avenue North
Seattle, WA 98109
USA

What is Amazon’s Corporate Office Phone Number?

Amazon’s Headquarters phone number is: 1-206-266-1000.

Amazon’s Corporate Office Fax Number is: 1-302-636-5454.

What is Amazon’s Customer Service Phone Number?

Amazon’s Customer Support phone numbers are: 1-206-266-2992 and 1-888-280-4331.

The average wait is 17 minutes. Phone line hours are: 24 hours, 7 days a week. To get to a live person/human, don’t press or say anything OR press 0.

How do I Contact Amazon Customer Support?

Call the customer service phone number above. The Amazon Help Page can be found here. Log in to proceed.

The Amazon Customer Service email address is: cis@amazon.com. The average wait is 10 hours for a reply.

You can also contact Amazon on Twitter at www.twitter.com/AmazonHelp via the @amazonhelp Twitter handle.

On Facebook, you can submit a complaint via Facebook Messenger. Click on “Contact Amazon.com on Messenger” to send a Facebook message on messenger.

Amazon Headquarters Executive Team.

 

Key Personel:

  • Jeffrey Bezos – Chief Executive Officer, President and Chairman of the Board of Directors
  • Jeffrey Blackburn – Senior Vice President
  • Sebastian Gunningham – Senior Vice President
  • Andrew Jassey – Senior Vice President
  • Steven Kessel – Senior Vice President
  • Diego Piacentini – Senior Vice President
  • Shelley Reynolds – Vice President
  • Thomas Szkutak – Senior Vice President
  • Jeffrey Wilke – Senior Vice President
  • David Zapolsky – Vice President

Amazon Board of Directors

  • Jeffrey Bezos
  • Tom Aberg
  • John Seely Brown
  • William Gordon
  • Jamie Gorelick
  • Alain Monie
  • Jonathan Rubinstein
  • Thomas Ryder
  • Patricia Stonesifer

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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Mary Rios
Mary Rios

Amazon contracted drivers throwing packages on home walkways, at throwing packages at door. Does not ring door bell. I have it on video.

Pat Kunis
Pat Kunis

Wife bought AMAZON HEADQUARTERS +1 833 272 O777 dial now
something from them and they debt our account three times for it and them mess up the order. They told us we have to wait ten days to get a refund for $500. It there fault and we have to pay for it and to go without money for food because there reps. Messed up. They will not help at all. I will not buy from them again. They blame the bank for the mess up. Even there paper work shows they can’t even get our order right. And they still will not help.

Mr. Rogers
Mr. Rogers

Wife bought something from them and they debt our account three times for it and them mess up the order. They told us we have to wait ten days to get a refund for $500. It there fault and we have to pay for it and to go without money for food because there reps. Messed up. They will not help at all. I will not buy from them again. They blame the bank for the mess up. Even there paper work shows they can’t even get our order right. And they still will not help.

The Punisher
The Punisher

My advise is if one is caught in a situation like this then contact you credit card company or bank and reverse charges. This is nothing more than being bullied. File a class action suit with others and report them to the agencies they are governed by. Don’t allow yourself to fall prey to unethical business standards.

The Punisher
The Punisher

Your story is like many others I’ve heard. Reverse the charges if this was done through a debit card for future reference. They are bullies that think they can push anyone around. Hold them accountable for their wrong doings by filing class action suits and reporting them to the agencies that monitor business ethics and practices. They are not above the law.

Inge seabrook
Inge seabrook

very disappointed to see that the annual prime rate went up from $99 to $119 where now you lost a lot of my orders simply because I’m not giving an extra $20 to this company that makes millions and billions of dollar and I can order the same things on other websites like Walmart or others for free shipping
even when I called and chat it online with an representative to inform me that the prices was just raised on the 11th of May they could not give me the price from what it was on the 11th of May or the 10th of May for that matter which was $99 really sad and sorry to say you lost one of your loyal customers and I used to purchase lots of things here where I can find them on any other website

Je Skii
Je Skii

Besos & his employee(s) are being “questioned, court marshaled”– get real, slimy skin head with a company that has NO communication between depts, over-charges on ALL!!!!!!!!!!!

Christopher
Christopher

Amazon used the Southern Poverty Law Center, to kick a conservative groups off Amazon charity programs. The Southern Poverty Law Center is the largest hate group in America. This has told me all I need to know about Amazon, I am cancelling my subscription and never ordering from this scum company ever again. I encourage all subscribers to research the Southern Poverty Law Center and make your on choice, but believe me ,IT’S A HATE GROUP!!

The Punisher
The Punisher

Roger that Chris

sara
sara

i work for amazon the building is so hot no one cares. They expect you to make rate when is so hot you tell them they do nothing. you tellsafety they do nothing 2 minutes to use the bathroom and they are not close it takes 5 mins to get to one.the only way you can make rate is not use the bathroom and not drink water. rates have to be lowered. winter time there is no heat. no one cares what you have to say. you tell them why you dont make rate and they still write you up . your amazon in Monee IL is the worst run amazon i have ever seen. all management has to go all am have to go. all new am and managers they sure dont know what they are doing. can you imaging wearing your coat to eat lunch or its so hot you cant eat your lunch.

GySgt Leigh
GySgt Leigh

Well, first of all, I am just a customer. But since you are not skilled in any fashion in how you type the English language you worry me. No wonder when you call and a rep like yourself types notes, supervisors have not clue what you wrote. Learn punctuation Sara. When you type or write you should capitalize certain words (first word in sentence, nouns such as Amazon). I think you are just one of those that complain to complain. Would you like to join the Marine Corps and come to Kuwait with us. By the way….we also do not have AC at any time while we are there. Suck it up Sara!!! You have a damn job so be proud of it. You can also buy a water bottle before you get to work. Or you can buy a canteen off your site…hint. What an idiot…I totally understand why you get written up often. I see that you wrote this 3 months ago so I am sure you have been fired by now. (You wrote at the end….”can you imaging wearing your coat” …Sara…you should use the correct word and that is “imagine”. Why are people so illiterate that post on these sites. Read all the different posts all through this site….LEARN TO SPELL, TO PUNTUATE…TO USE THE CORRECT WORDS! If anyone needs help before posting so you do not look like a 2nd grade drop out….please contact me before posting.

Just a civilian with a thought.
Just a civilian with a thought.

Are you serious GySgt Leigh?
I really hope your joking? You seem to be the grammar police, chill out there was no reason for you to jump on this girl. Slow your roll Sarge……your a hostile one. Are you jealous that this girl has this aweful job and you sighned up to go into the military? You are one angry person. I wouldn’t work for you if you paid me nor be a part of your team. It’s a friggin thread Sarge the girl was mearly stating she works in aweful conditions. Does her job get devalued because she didn’t join the military? I wtite all hacked on these sites as well because it’s not a job interview nor is it reflection of my intelligence. That’s just stupid thinking. She deserved to be fired because she didn’t do what you did and didn’t spell well
Sarge actually in that feild of work there is alot of abbreviated writing as well as coded. Sooo i’m sure her superiors understood her perfectly. Why not lend a hand and suggest how to help. But are you gonna be bad ass Sarge better than flex yourself cause you can spell and was in the military. I thank you for your service but i don’t thank you nor do i condone you shitting on another human being. I suggest you get some help for that hostile firing of the fingers on a keyboard wich are a directed result from those better than thoughts in your head. Don’t come at me with ” that’s what’s wtong in the world coddling the poor worker in poor condition ” nope run that on someone else. You need to dig deep cause that comment was uncalled for. And don’t correct my grammer or punctuation or sentence structure. I did on purpose cause i can and i type to fast to care. Again not a job interview.

And miss sarah if you got fired i hope you got a better job. And can pee when you want and eat your lunch in a climate controlled environment that every work place should have. Hope things ate looking up for you.

Johnny
Johnny

Call the Dept of Labor and see how they like you then.

.
.

I work, well worked, at the building here in Shepherdsville, Kentucky. Same s*** is happening here! It must be all of the amazons because this is insane! I got informed today by “hr” that we wouldn’t even get told about a write up, it’s just put into the system and once you hit a certain amount, they all have a meeting and then terminate you! WHAT TYPE OF MANAGEMENT IS THAT?! The management here is beyond unprofessional! There has been so many people complaining about them because all they care about is if you hit your rate or not. Anything else, they could care less about. You could sneeze and they will write you up. It’s jist a cluster xxxx in here. I’m glad this building isn’t the only one like this.

Je Skii
Je Skii

REPORT THEM TO ALL DEPTS – start with Dept of Labor, then look up employee rights for your State AND tell ALL to report them. Sleazy Besos!!!!!!!!!!!!! I’ll NEVER BUY ANYTHING FROM AMAZON!!

Michelle Smith
Michelle Smith

Amazon are full of it!!!!

Spinach
Spinach

In my PrimeNow message folder, there is a letter from the Customer Service representative concerning the refund I received on my order# 113-3653036-0288220.

“I’m sorry to hear that the Evol, Fire Grilled Steak Bowl, 9 oz (Frozen) Oscar Mayer, Shaved Honey Deli Turkey, 9 oz Coffee-mate Hazelnut Liquid Coffee Creamer, 16 Fluid Ounce Pillsbury, Cinnamon Rolls with Icing, 12.4 oz didn’t work out for you.”

It didn’t work out for me because the driver simply left my groceries outside my door and never bothered to knock to see if anyone was home, I was home and had no idea that my frozen food items had been left outside my door in the AZ evening heat.

It didn’t work out for me because by the time I discovered the 2 bags of food my frozen items were no longer frozen, that’s what happens when you leave frozen items outside during the summer months here in the desert of AZ.

I called Customer Service to complain and I was informed that (basically) it was my fault because I chose the delivery option: “We’ll drop it off at your door.” According to the CS rep that delivery option does not require the driver to knock on my door to notify me that my order is at my door. I continued to question “Where exactly does it state that? Where does it tell me that? Where does it say I have delivery options or “choices”?” The answer is, nowhere but the CS rep did point out that within the section for Delivery on the checkout page I was provided an opportunity to pick a delivery option.

So while I had her on the phone I created another order (a fake order) with the sole intention of getting to the final screen, the checkout screen. We are all familiar with the checkout screen or checkout page, this is the last place one would expect to find one-of-a-kind options, choices, or un-check boxes when dealing with such a large company like Amazon. But sure enough there it is under the main heading Select Delivery Time and to the far right of the words “We’ll drop it off at your door” the word “change” appears and that is supposed to tell there are at least 2 options available.

So that is my one and only clue that there is ANOTHER delivery option available.

Gee, how did I miss that?? Are you freaking kidding me??

Fine, now that I see it and now I know there is another delivery optiion, where are these delivery options explained? Where does it explain the difference between option A & option B? Where does it say that option A is no-knock-required-delivery and option B is a will-knock-on-door-upon-delivery option? Once again the CS uttered the words “Nowhere but that is what is meant.”

I was livid, don’t you dare lay this blame on my shoulders, I said because I had no idea and there is no way FOR me to know except of course NOW, after the fact, now that I am contacting CS and complaining, now I find out to it is my fault because I chose option A delivery instruction. I hung up the phone, I was seething. That is so low-class Amazon, so low class, it’s no-class!

My money was refunded but I wasn’t calling and complaining hoping to get a refund, I NEEDED MY FOOD! So I got my money back fine, I needed groceries more than I needed the refund – seriously! Another viable choice in cases like this would be to re-deliver those items that had thawed or became spoiled due to the heat but that option doesn’t exist, or if it does I was never asked: “Would you like us to redeliver those grocery items?”

This was my first time having groceries delivered through PrimeNow so the following morning I decided to spend some time on the website and get educated on a few things.

Knowledge is power that’s for sure!

I read everything available on the website concerning PrimeNow. There is only one small paragraph concerning PrimeNow delivery that gives a little hint that there exist OTHER delivery options available and that is found on the Help & About section under the heading About Amazon Prime Now. Here is where the lack of training is evident, the CS rep told me the driver was not required to knock on my door when they delivered my groceries based on my choice of delivery options, on the contrary, this tells me that the driver is required to knock on my door. This does not give the driver permission to simply drop-and-dash the merchandise at the door. This statement gives the driver permission to leave the groceries unattended but only after no one answers the door.

“Do I have to be present to receive deliveries?
Customers have the option during checkout to mark certain orders as OK to leave if no one answers the door.”
I realized that the Customer Service Representative gave me the incorrect answer and probably because she had received incomplete training or no training whatsoever, in either case, I believed what I was told by the Customer Service Representative. And why wouldn’t I believe the CS rep? I would expect Amazon to train their CS reps, I would expect this training would require the CS rep know, as a minimum, the delivery protocols. After all one of the big perks for Prime is delivery & if Amazon is not providing adequate training then what’s the point of having Customer Service Representatives, why not just pay for an after-hours Answering Service?

Jacob Tyrrel
Jacob Tyrrel

I purchased parts for my pc. They approved my order. They then waited till the arrival date to tell me they need more information about me that they didn’t need . They took my money anyway, locked my account,won’t contact me and won’t help me. I’ve never had to deal such a bad company. Ten thumbs down. They will try to scam you and take your money. Don’t ever purchase ANYTHING on amazon ever again.

Je Skii
Je Skii

report them to your State – Deceptive Trade practices

Janece Bonanno Grossmann
Janece Bonanno Grossmann

I am/was a big Amazon shopper…..not any more!!! When you stop selling “impeach #45” items …let me know and I’ll come back!!!

Leann
Leann

My identity was stolen and used on an Amazon shopping spree when I called thier customer service I was told I either had to give them remote access to my computer or pay them $50 dollars to refund my stolen money obviously I was not willing to do either. When I would ask a question that they didn’t like or have an answer to they would hang up on me that happened about 10 times one man said to me that I was to emotional and upset so could I put my husband on the phone because men are more level headed sexiest idiots I’ve never had an Amazon account and for sure never will now and I will encourage everyone I know not to use them and tonight they have been calling my phone and my husband phone they say hello then they just sit on the phone saying nothing prank calling us like a bunch of bored children they have done this about 20 times tonight. This is the worst company on the planet.

Tiffany
Tiffany

Contact your financial institution and file a Fraud Case, Prepare before calling: date, charges and/or total, etc. Good luck!

Je Skii
Je Skii

report ALL occurrences to your State’s Atty General deceptive trade practices, fraud

Je Skii
Je Skii

this obviously was NOT an Amazon connection – I’ve had MANY fraud calls “claiming to be Amazon” where they knew everything about me – scary – but the more I questioned they WERE NOT Amazon – so I took all info & reported to Amazon Fraud Dept – look up their #

Lula
Lula

My daughter and I previously held a phone discussion relating to what we would buy her brother/ my son for a house warming gift. Unbeknownst to me my Oder was processed without me completing order information. I didnot find this out until when I went to add the credit information. I called Customer Services in hopes that my payment information could be corrected. However to my avail the information for the purchase could. Not be changed even though the merchandise had not been shipped. It was made appear that this was a major endeavor. To say the least my purchaser will be sent to the wrong address then wait for return to the company to repurchase,but according to the website this is the last item. I don’t under.

D. Harvey
D. Harvey

Have called your customer service number numerous times regarding deliveries to our address that are NOT our packages!! I am sick and tired of delivering your packages for you!!! Our address is clearly marked on our mailbox, there is absolutely no reason for your drivers to repeatedly deliver packages to the wrong address!! My boyfriend was speaking to Gerald in your delivery department today and he hung up on him!! I’m done delivering your packages for you free of charge!! We will be contacting your legal department!!

J W
J W

Not sure why I pay for PRIME when every other item I choose (and often pay more for) showing PRIME free 2 day shipping only to see after payment that it was an illusion. The most recent item shows free prime 2 day shipping that turned into a week after they got payment for it. This is the 12th time this year and I have just about had enough of paying for something I am not getting.

Calling to get a problem solved gets us on the phone with a person with an accent so heavy we cant understand what is being said & they have an attitude that is more “it is your problem, deal with it” and not “lets see what we can do to fix this”. You have to be down right persistent and demanding to get them to fix issues on Amazons end, whether it is a seller that wont communicate or product lemon or shipping matter.

We are not sure what has happened in 2018, if it is just the Cincinnati area, but it is beyond unacceptable.

Just a civilian with a thought.
Just a civilian with a thought.

Ok i’m pissed. I’ve been charged 2xs for the same order. Amazon took $800 out of my account. I called as soon as i saw my bank statement . Got someone in india. Krishna said she couldn’t see my order 2xs only once. Had no clue. Put her superviser on Habibi and he says ” bank double hold your your order ” are you serious? Your kidding? Swore it was only one order. Today guess whats on my nbn door step? DING DING 2 OF EVERYTHING!!. Now wait Habbi said not to worry…i went straight to my phone called Amazon. Got an english speaking girl. Wait what did she say?? DING DING SHE SAW TWO SEPARATE ORDERS WITH THE SAME EXACT STUFF.!! just like i said…the girl can’t help. Put’s her supervisor on the phone….Kate…what a peach she is. Not!!! She tells me that i indeed clicked the order button 2x’s. I lost it. I said i most certainly did not. She suggests that i dod by mistake. Wants me to mail second order back. I told her i wasn’t gonna do that. She said they absolutely were not going to vredit my account because i mistakenly hit the refresh button now. I lost it again. I said no i didn’t!! So amazon has $800 of my money tied up. Kate finally offered to send the U.p.s man to my house to pick up order and as soon as its scanned i will get my money back that very instant….that’s a crock i know they have to validate on their end. Who knows how long they will have my money? I’m so mad. I went on google and saw miions i mean millions of the same exact story. Being lied to money stolen from account/card for fraudulent orders that they blame on customers. This doesn’t sit well with me. I also read on line emailes from people in the company telling sellers to tell customers that their ” money was being held ” to buy more time. Then i also read that they are given scrips to read. When they are saying wait a min they are clicking on a screen in front of them looking for answer. They have training in how to handle. They are told to lie. I read on reddit that people on corporation tell the sellets to make the customer to pay for postage to send double orders back. I’m thinking of finding all theise people that have been double charged and maybe a class action suit that i will spearhead. We are being cheated by Amazon and its wtong so wrong
I’m beyond pissed and livid. Stop lying and cheating.
Hope this resolves soon cause i want my money!!.

Jeanie Johnson
Jeanie Johnson

The absolute worse customer service I have EVER experienced….I bought 2 Kuerig coffee makers in Nov 2017 for 2 separate Christmas gifts. Several months later both coffee makers stopped working with same issue. I asked both people to send coffee makers to me and I would take care of the problem. Called Amazon to replace or refund my money. The best they said they could do is refund only half of my money!!!! REALLY????? You mean Amazon does not stand behind the products they sell to you? My other option was to take more of my time and contact Kuerig myself!!!! Shame on you Amazon!!!! I expect an employee with the authority to refund ALL of my money to contact me ASAP and resolve this problem in my, the customer, favor.
Jeanie Johnson
wjj519@gmail. com

Johnny
Johnny

The following executives need a reality check. You are a waste of resources to this company and should consider another job to fulfill which better suites you like how to do nothing. You should resign effectively as you are the pinnacle of evil and the abomination to corporate America. Your names are as follows;
Amazon Board of Directors

Jeffrey Bezos
Tom Aberg
John Seely Brown
William Gordon
Jamie Gorelick
Alain Monie
Jonathan Rubinstein
Thomas Ryder
Patricia Stonesifer

Pankaj Sharma
Pankaj Sharma

Dear sir,
My lawyer want the amazon india head office address to legal notice please give me address
so we can leave this case for legal judgement because imazon is doing Treason in india

Case id – 4394535012 (amazon.in)

Thanks
Pankaj Sharma

Je Skii
Je Skii

Call the main amazon office & ASK them 206-266-1000

Joanne Cerreto
Joanne Cerreto

I was banned from reviewing and asking questions on Amazon. I tried to resolve this with customer service but got no satisfaction. I am loyal customer and after a year I feel I should be able to be reinstated.

Marco Galvan
Marco Galvan

I purchased 17 Lebron James canvases from Amazon on July 25. The description states as follows, ” A high quality new canvas print. When I received them this week the colors are washed out and faded. They look no where close to the picture on the website or description. I sent pictures to the seller and Amazon to no avail. They also claim to be %100 cotton they are not. I called and emailed the seller and Amazon a few times and denied my A to Z warranty because it’s a third party seller. They want to charge me a $3.00 restocking fee and shipping charges for each item. These items showed on Amazon’s webpage as Mariposa Prints being the seller but when I received them they had Chinese labels all over the package. I had to wait 2 weeks to receive them. I have over $300 of garbage supposed art . Nobody wants to take responsibility or resolve my issue.

John pauciello
John pauciello

I had fraud on my debit card unauthorized purchases, and had no help from customer service they gave me the run around and I should of been credited. Out over 400.00 dollars. Please contact me corporate via email!

Corey McCoy
Corey McCoy

I was told many lies about my order supposed tobe delivered by a certain day but then charged for it when it was great paid4 I even got the email to prove it I talked to managers about the incident but they lied and didn’t fix the situation they lied on a recorded line

Jo Ann L. Stegeman
Jo Ann L. Stegeman

Every month i get a –email that my order # 927-4318 needing more information . I have no order
currently . I have never given my email out to anyone else within your Company . I hope you can resolve this recurring situation .

Adrian Mackey
Adrian Mackey

Im hoping that im bringing this to someone else attention besides the representatives that handle the fustration of people like me that packages that get handed to just anyone or delivered to any address besides the one on the white stamp that clearly has your name and address on it. Im a prime member who order from amazon mostly every week and from time to time my packages get marked, delivered directly to a person. When I return home from work. There are no package(s) or photo of my package(s) at my residence. Yes, u are refunded your money, but who wants to order what they want and then go through that trouble? Amazon delivery driver(s) need to be more considerate and responsible to have all packages signed by the person they handing them to or to the person(s) they have to receive their package(s). Amazon, I feel that you should check into the locations where your drivers are saying they delivery lost packages. I can understand a few of my packages, but when it turns into multiple packages then its a huge issue.

Kevin Merck
Kevin Merck

Stop using them. We all really need to think about using the services of a company that treats their employees worse than dogs. If they treated dogs the way they treat their employees, they would be in prison for it.

Kevin Merck
Kevin Merck

Why don’t they have an email address you can contact? They sent me an email accusing me of violating their customer comment guidelines, but did not tell me how I did that. They are clearly making false allegations against me and I intend to sue for liable or defamation if they don’t offer me a good explanation.

MONICIA G MCKINNEY
MONICIA G MCKINNEY

YES MY NAME IS MONICIA MCKINNEY AND I LIVE IN MEMPHIS, TN. AMZON IS BUILDING A FULFILLMENT CENTER HERE AND I WANT TO KNOW WHEN AND WHERE WILL YOU ALL BE ACCEPTING APPLICATIONS. I HAVE 15 YEARS OF SHIPPING&RECEIVING IN A WAREHOUSE SETTING AND I LOVE TO UTULIZE MY SKILLS AND EXPERTISE WITH YOU ALL PLEASE MY EMAIL ADDRESS IS shaybooxxxxxxxx@yahoo.com. could you please be so kind to inform me of the day that hiring for the Memphis facility starts

Je Skii
Je Skii

you’d better think a MORE VIABLE PLACE to work that CARES about employees – Amazon DOES NOT!!!!!!!!

JOYCELYN DUNN
JOYCELYN DUNN

To Amazon Headquarters/Amazon Complaint Desk:

On Oct 1, 2018, my order was to be delivered. Two orders. Since I am not at home on that day I requested for them to deliver it on Saturday, so that I can be had when it is delivered. Just this week alone has been a trying week. received a message on my phone.

Hi Joycelyn, your package will arrive:
Monday, October 1

I called to have it ordered on Saturday, 10/6/2018. I live in an apartment. Leaving at the door is not an option. Too many people live near me. Anyone can walk by and take the merchandise. It happened, merchandise was stolen, because FED-X left the package at the door after being told numerous time not to do so.

Here is how it went as follow: With Amazon

Received an email the day the merchandise was to arrive, stating:

“10/6/2018-Sorry, your package was lost in transit. Please contact Amazon for the next steps.

***10/6/2018-Spoke with Emon(CSR), Told me, Yes, the merchandise was lost by the Carrier. She transferred me to Likco(Logistic Rep) who told me again, merchandise was lost by the Carrier. and that since this was orders through a 3rd party, that I would have to re-order the items myself again. Also, she stated that she could REFUND the merchandise to my credit card or to a gift card, which I should receive in 1 to 2 hrs., if not 24 hrs, then I can make a purchase at Amazon. Total amount returned, including shipping and handling and taxes. amount 76.65.

Contin:

10/6/18, 10: 34 am- Spoke with Emon (CSR) and Likco(logistic Rep), about the 2nd order, was told, that the merchandise is on its way. That I should receive it. before the close of the day. Don’t know the time, but that it should be received. As I stated before, I was told that tracking no# TBA3011993703000, the carrier lost the package. Even thou, I was told on my phone it was on the way, and on the Amazon app. For tracking no# TBA3011993703000. This is the 2nd package to be received on Saturday 10/6/2018, as well. Tracking no# TBA304200078000. Emon (CSR) and Likco(logistic Rep) stated that the 2nd package was on the way. Because of “No Show” called again at 8:35 pm, 10/6/2018…spoke with Marco (CRS) and Christina(Logistic Rep) they said the same thing. Christina(Logistic Rep) stated that she will REFUND me the $7.72 shipping and handling for my inconvenience. She stated that the 2nd order will be delivered tomorrow. 10/7/2018. That she cannot give me an extracted time, but that it will be delivered. No Show.

10/07/2018….3: 35 pm Spoke with James(Logistic Rep) he stated ****That the package was never scanned in. That it never made it to the Amazon station*** Therefore it never was on its way… He stated that it was on HOLD. I had already told them days ago, to deliver it on Saturday, 10/6/2018. Asked to speak with his (Logistic Supv.) Melinda, she verified the same thing, then stated that she was going to REFUND me my money of 47.25, plus a $15.00 promo bonus for shipping and handling.

I asked her what is she going to do about the total incompetent of her employers. She stated that she was going to check into it. I asked her that this is not UPS or FED-X., that this is Amazon itself. why did it take me to speak to 3 CSR and 3 Logistic employers and finally, 1 Supervisor Melinda (herself), to find out that the package never made it to the Amazon station? This is unacceptable. This is the worse Customer Service I have ever experience. From the Customer Service Reps to the Carriers. She (Logistic Supv.) Melinda, advise me to speak to someone in Leadership the next time I order anything to be shipped from Amazon. So that they will keep an eye on it so that they can make sure it is delivered to me. Why should I have to contract a Supervisor every time? What are the other Reps are there for?

You have good products. Your Company is growing and getting bigger, but is it better? You must ask yourself that question. Now that your company is growing, you cannot meet the demand for the products we are ordering. If this is the case, you need to hire more and better people. Listen to the complaints of your customers, don’t ignore them. Companies that do this. Eventually, another Company will take its place. Look at Sears and Bell South. They are not big like they once were. This just to name a few. You who are HEAD of your Company/CEO. The people you hirer, can either make you great or break you. Listen to our complaints. We are not happy with your service. Right now the service gets a grade of “F/U”- meaning Failing/Unsatisfactory. I don’t want to have to keep re-ordering the product you fail to deliver, I want it to be delivered right the first time!!!!! I should not have to receive numerous posting on my app that the merchandise is on the way. When I call CSR, Logistic Rep’s are stating that it on the way, but it is not on the way. I want good quality service. Is this too much to ask of you?????

I have been ordering from you since 2014. If you would check, I have spent a lot of money on purchases with your company, to be treated in such a manner. No one should be treated like this. I appreciate the gift cards, for services not rendered but I prefer to have my order when you state a particular date and time I should receive it. Believe it or not. I still have confidence that Corporate will see this email and will review what is going on, and will fix this situation immediately. You can do it. I believe that you will.

Thank you,

Ms Joycelyn Dunn

PS.
Update:

10/8/2018 – 12:33 am ..Check to see, if money was REFUNDED. They lied on me and said that I refused delivery. How am I going to refuse a delivery when It never came to me. I never saw it. I was told by James(Logistic Rep) and Melinda (Logistic Supv), that the merchandise never made it to the Amazon Station”. So how can I refuse a delivery that she stated that would have never gotten to me. See screenshot below….. Who in there right mind, would take the time to call these many times to find out where her package is. Only to refuse delivery. I made it very plain that I wanted the package. Melinda stated that I should have received the merchandise by now and that this should have long been cancelled. Instead of her saying she cancelled, she stated I cancelled, which was a lie. People will do anything to cover themselves. Tried to screenshot what she wrote. The system will not allow me to do so.

john mick allen moull
john mick allen moull

someone got my facebook stuff and did bad stuff not im blocked form text and all of it i did not do it his name is robert underwood and plz stop him and fix my facebook plz thanks and ttyl

Unknown
Unknown

It sad that I was training for two hours and then start work and something fell on the floor and I pick it up and Amazon and I lost my job and I have bill to pay sad sad

Kevin Merck
Kevin Merck

The freaks at Amazon slandered me in an email and refuse to talk to me about it or apologize in any way. I canceled my prime membership and you should too. It’s just a matter of time before you will. These freaks don’t deserve to operate in America.

David
David

Ordered same day shipping for 9 items. When the order didn’t get here I went to the website which said there was a delay and to contact Amazon Customer Service. So I tried the chat first. Spent 15 minutes getting disconnected by them twice and then being told essentially it’s late and they don’t know why or what’s going on with it and then said: “we hope you’ll order from us again”. Uh… huh? So I then tried calling and asking for a supervisor. I was literally told essentially the same thing, that it shows it was packaged for shipping and that was it but that I would get it the next day…. nope. So I try the chat optionagain, the same wait for 15 minutes with delays and disconnections and poor customer service. After the second disconnection, I am now angry. So the next person I get transfers me to “customer care” service team member who essentially tells me I can’t cancel it because it still shows it’s been packaged for shipping but there is still no tracking. They offer me absolutely nothing for all the frustration and the screw up on their part. They were actually pretty rude about it, essentially telling me it is what it is and I’ll get it when I get it and I can’t cancel it… even though it hasn’t yet been shipped. So after the 4th time dealing with absoutely horrible customer service that made it very clear to me they could care less whether or not I’ve been a Prime member for 7 years or not I decided I was done. I canceled our membership and will give my thousands of dollars that I spend yearly to someone else that will appreciate it and treat me like a valued customer. So today I finally get an email they are shipping the items, only 3 days later. I had the same delivery problem happen with Google Express today, the customer service experience with them was 100% positive (see link evernote.com/shard/s352/sh/53667726-bf83-47f9-b20c-9e53d16153a8/0496d9ac0e6b2ccc17090eaa2de97d4b) Amazon Prime is now canceled, order from this is being returned and guess who I will be doing future business with??

Linda Kelly
Linda Kelly

Is this website authentic coming from the company Amazon:

newspagestimes.pw/trendmswps?a=767&s1=10516&s2=121007411&reqid=84052922&c2=

Admin

No. We had a look and this website is NOT an official Amazon entity. It is a standard marketing website, which intends to acquire you as a customer by signing you up for paid courses.

Tonnya Treon
Tonnya Treon

My complaint is that Amazon treats its employees like garbage! I am permeability scared and damaged all because of Amazon’s bad choice to rush and open AFE department instead of getting the right parts. I am now forever damaged. I did sue and win one part of my case and thankfully Amazon is now responsible for paying my medical the rest of my life however all my time missed, my mandatory time off and pain and suffering is looking bad at this time. With one hired up telling me yes another telling me no and so on. No one is in the same book on anything. Amazon is just a bunch of greedy uncaring people. Humanity is going down fast. Thank you Jeff Bezos for making and allowing unsafe working conditions. Oh yea I have names of managers and smees plus dates and time down. I’m ready for this story to go full blown public!!!!!! Start to finish! Jeff you’re just to greedy!!!

Nimit Malik
Nimit Malik

Hello Sir/Madam,

This is to inform you that my wife (Alisha Arora) and I(Nimit Malik) worked for Amazon for 2 days at Delta BC Canada branch as a warehouse associate in Aug 2018. We were hired through a company called SMX MANAGEMENT. After our 2nd shift we realized that this not our cup of tea so, we quit. After few days I got an email from Mr Balraj Nijjar from the same location about our pay cheque that is ready to be collected. In response to that email, I went to the branch to collect both the paycheques. I got mine but for my wife they gave me a wired shitty reason and Balraj Nijjar also told me that if I will not receive my wife’s pay cheque on that Friday then you can contact us again.

It been more than 2 months, we have tried calling those guys in their operating hours but no one picks up the call. We also walked in personally to talk to their HR team but again they gave us a time frame of one week in which we were supposed to get my wife’s pay cheque but again a big zero.

It has been a pathetic experience working with Amazon and the staff doing nothing.It was a hassle for us to collect our money that we worked for.

So, I am writing this email to you now hoping to have a good response from your side.

Regards
Nimit
nimitxxxxx@gmail.com

Mike Kealty
Mike Kealty

I tried to open an individual sellers account and got into the business account setup. According to Amazon Seller Support they cannot help me. If clearing browser cache and cookies does not work then I need to complete the business set up then go to settings and downgrade it. That sounds easy but alas not so and they want all kinds of personal info like a picture of your passport, and credit card or bank statement. Oh an you can’t talk to a seller center support individual they on deal in emails that you can’t respond to. So I guess I will go sell and but on another sit using amazon for my reading enjoyment only. I have been an Amazon customer since 1999. It is so sad that you get so big you forget what got you there. I will be sending a letter to the company.

Ruby S.Cunningham
Ruby S.Cunningham

I’m very upset. For the second time my reviews are blocked! I’m told it was violation of community guidelines.the reasons followed:Elements of your account indicate a relationship to sellers,publishers,and other reviews of the products you review.(THIS IS NOT TRUE AT ALL!) your reviews were posted in exchange for compensation,such. As gift cards to purchase the product,product refunds,review swaps ,or free or discounted products(THIS IS NOT TRUE AT ALL!) you requested free or discounted products in exchange for reviews(THIS ALSO IS AN UNTRUTH) I really don’t know who did this to me,but it’s upsetting since I HAVENT DONE ANY OF THIS,

Jeanette
Jeanette

My son purchased and Apple Watch from a company named Neotail. Received the watch and it did not work. Returned it to Neotail and they said it was linked to his ITunes account and that it needed to be deactivated to unlock it. He did that and has no watch attached to his account other than the new one he purchased from Apple store. After several emails with Neotail they continue to say watch is locked due to it being attached to my sons account that it was unable to be returned as a result of being locked. So 1 it isn’t attached to my sons account 2. Where is the watch not I’m my possession…never received the watch back or and email to explain again that the watch is linked to my sons account which it isn’t. 3 have made 5-6 calls to Amazon customer service who tell me an A-Z Claim needs to be filed and that they would do it but GUESS WHAT the previous 2-3 representatives have not filed it. 4 Thought Amazon stood behind their merchandise. This company really sucks and does not stand behind a product.

Rosario A Fiorani
Rosario A Fiorani

Dear Towana, Amazon Corp., (Amazon gift cards frauds)

This is concerning my finding out that Amazon Corp. is allowing, condoning, and protecting these criminal ‘female scammers’ named or called Sarah Brown, #1; Julianna Gilbert, aka Maria Doroshina, #2; Karen Brown, #3; Torri Robert, #4; and Elizabeth Jackson, #5;
See pictures as numbered.

I have filed my criminal complaints with the N.Y. PD,

Federal Agencies are now looking into those $5,000 of fraudulent persons who got Amazon and iTunes cards over 9 months, purchased by a crime-victim, Rosario “Ross” Fiorani. We spoke Towana on the 27 June, while I was in California, after being criminally scammed and defrauded by, at this time in October, 5 females, pictures enclosed with names used at that time.
Veronica, from Apple’s Frauds Division, iTunes cards Security is working with Federal and State’s Attorney Generals to criminally prosecute all those persons who fraudulently deceived, and deceptively took by corrupt means and intent, those 100s of cards for illegal purposes, activities.
Pursuant to Federal Codes and Laws, (updated) 2017,
“Any Company, Corp., and business is to full refund, compensate, or indemnify crime victims for losses incurred by others in the commission of a crime.”

Please do what you can for me to refund me for the fraudulent intent of those 4 criminals who defrauded me out of about $10,000 in total gift card purchases.

Thank you.

Rosario A Fiorani
xxxx Latour Court
Kingstowne, VA. 22315
(571) 218-xxxc

sl
sl

customer service stinks, been on phone over 3 hours can’t figure out problem spoke to 5 people, none in the right department as that department refuses to take a call so it’s like playing telephone and being pu on hold 10 minutes at a time then another question tehy keep trying to blame my computer !

Melissa scott
Melissa scott

I have dealt with your customer care dept 2 times regarding my packages that USPS marked as undeliverable yesterday. There was absolutely no reason that my items shouldn’t of arrived. I do not live in a gated community that requires codes to get in. All the carrier had to do was open an unlocked gate and climb a flight of stairs to deliver my items.
You customer care Supervisor then slapped me in the face by offering a $5 amazon card. I’m a Prime member that orders at least $200 – $300 every few weeks on items. If I wanted piss poor customer service I would go to Walmart.
I ordered my items with a guaranteed delivery date. The definition of guaranteed is a formal promise or assurance (typically in writing) that certain conditions will be fulfilled.

Zachary Scott
Zachary Scott

False advertisement. Placed an order for Amazon Echo 2d generation, was supposed to receive 2 smart plugs, however, I only receive 1/smart plug. Have been trying to get the other plug sent, based on the TV marketing advertisement. Why would Amazon/QVC advertise this product with 2 smart plugs and not fullfill it’s promise?
Zachary Scott (334-324-xxxxx)

Chandradev
Chandradev

Your delivery boy not delivered my product and yout team refund my product without my permission and they are not helping me . My order num is # 17173846989537920 please deliver my product same price because it’s not my default that is your responsibility i have already face 2,3 time same problems.

Craig Bartlett
Craig Bartlett

I have tried many times to stop email advertising that Amazon continues to overpower me with. I have cancelled my Amazon account and will never do business with them again. STOP!!!

Stephannie Gonzalez
Stephannie Gonzalez

my account has been compromised and it’s going to take me to days or more to figure out what’s been charged and I have no access unbelievable

Katrina
Katrina

I work for amazon my purse was stolen from my amazon van I was told they didn’t have cameras my life has been altered and no one cars I spoke with at least 7 ambassadors that work for them as well as my team of supervisors no one cares I have been without my medication for a week no one cares I have been told by my they don’t have a legal department telephone number
I have no Identidication I have nothing and no one cares
No one!!

Anonymous
Anonymous

Hi I was scammed by one of your venders can you please call me 516369xxxx thanks

Anonymous
Anonymous

Just found out that Amazon has technology that tracks people. Amazon wants ICE to buy this a this technology. I will absolutely stop buying from Amazon . Very upsetting. Use your money to help people not track people.

satish kumar yadav
satish kumar yadav

Order# 404-3817765-3826721 someone order one product from my phone order# 404-3817765-3826721 i orderd by mistake now i am requesting for refund but they are not accepting plz help me sir it’s very important for bcz i dont have money someone do by mistake its my requesting sir…..

Haydee Vives Garcia
Haydee Vives Garcia

I sent a message to know how to contact the persons that acquire books, I discovered two months ago that you have one of my books and I wish you could see the other two. Can you help me with that?

Terry Reed
Terry Reed

My issue is concerning an individual that advertises to hire drivers for Amazon. He places ads on Craigslist, stating what time to show up at his office, but he is not there. I drove many miles and was on time. He was not there and when I asked others business owners in the same building about him, they said he’s frequently not there. There is only a locked door. I found out his email address and contacted him, but he never got back to me. At the prices for gas in CA, it’s extremely frustrating to drive from Burbank all the way to Rosemead and not have the person being there. It’s unprofessional and he represents Amazon. I should have his job as I am more professional than that. Hi name is David. His email is david@xxxxxmessengers.net The address is 11100 Valley Blvd. Ste. 340 Office #1 Rosemead, CA 91731

Anonymous
Anonymous

I am a prime member and ordered something that was to be delivered by 11/2/2018, I have not received by package. What is the use of having prime for GUARANTEED delivery if this doesn’t happen. Your policy states that if delivery isn’t met in the time specified, then the delivery charge is credited, well there was no delivery charge – NOW WHAT. Please cancel my account if your guarantee is not going toor can be honored.