Ashley Furniture Headquarters

Ashley Furniture Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Ashley Furniture Homestore Headquarters.

Write a review or read complaints from other customers.

Ashley Furniture Headquarters Phone Number and Contacts.

Company Website
https://www.ashleyfurniturehomestore.com/
Corporate Address
1 Ashley Way
Arcadia, WI
54612
Company Contact
Todd Wanek
Position
CEO
Phone Number
(608) 323-3377
Fax Number
(608) 323-6008
Twitter IDs
@AshleyFurniture

 

What is Ashley Furniture’s Corporate Office Phone Number?

Ashley Furniture’s Headquarters phone number is: 1-608-323-3377.

 

What is Ashley Furniture’s Customer Service Phone Number?

Ashley Furniture’s Customer Support phone numbers are: 1-800-477-2222 or 1-866-436-3388.

 

How do I Contact Ashley Furniture Customer Support?

Call the numbers listed above or contact Ashley Furniture via:

Use the Ashley Furniture Email Form to ask a question.

Asheley Furniture’s customer support email address is: anfeedback@ashleyfurniture.com

Ashley Furniture’ Contact Us page can be found here.

 

Contact Ashley Furniture on Social Media:

Ashley Furniture on Twitter: @ashleyhomestore

Ashley Furniture on Facebook: www.facebook.com/AshleyHomeStore/

 

Ashley Furniture Executive Team.

Founder: Carlyle Weinberger

CEO: Todd Wanek
CFO: Dale Barneson
COO: Dwain Jansson

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

Please add your review or complaint below.

REVIEWS – Rate This Company with 1 to 5 Stars.

How do you rate your experience with this company?
[Total: 1 Average: 1]

70
Make Sure That You Are Heard! Leave a Comment or Complaint!

avatar
60 Comment threads
10 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
57 Comment authors
Amador Rivera JrCarla Dee AllenAlice MaxwellRhonda Denise CodyPatricia Young Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
rajeev saini
Guest
rajeev saini

Dear Sir I have been a long time Ashley customer with my whole house furniture bought from Ashley. It is very much frustrating to do business with Ashley at every stage of this order i have faced issues and it is so much annoying to do business . The order was purchased in Jan 2018 . The order was to be delivered initially in 2 weeks. It was postponed multiple times and finally, today 20th May (after 5 months), I was going to get the delivery. I was provided the option of cancellation earlier as it was getting delayed from… Read more »

Shaunta Shaunta
Guest
Shaunta Shaunta

Worst purchase decision ever!

Peter Tovar
Guest
Peter Tovar

I spent 30minutes on the phone trying to talk to someone at the downtown Los Angeles Ashley store. No one ever picked up the phone. I am upset at this kind of service after spending money there. What is going on at that store?

CRYSTAL AKUNA
Guest
CRYSTAL AKUNA

For the past week I have called Ashley’s corporate number hoping to speak with a Cherie W. in the donations department. Each day I leave a detailed message including date, time, and contact. I have yet to receive a response. And the receptionist is just utterly RUDE!!!!!!! I can not believe the ethics this company practice. I was placed on hold for 38:41 before being abruptly disconnected. EXTREMELY DISAPPOINTED. I INTEND TO TAKE TIME AWAY FROM MY BUSY SCHEDULE, FAMILY AND WHATEVER ELSE TO POST MY EXPERIENCE AND CHALLENGE SHOPPERS TO PATRONIZE OTHER COMPANIES THAT APPRECIATE, RESPECT, AND VALUE THE… Read more »

Earl McEachron
Guest
Earl McEachron

I will join the movement

Nicole
Guest
Nicole

I am having a problem with getting my furniture fixed. I purchased some furniture in October 2016. I noticed my chair is coming apart on the left side in the back and the leg on the sofa on the back right side is broken. I have pictures for someone to look at them if needed. I called the store and was told I could pay $150 to have it repaired. I went to the store to pay and was told it was normal wear and tear, which is in my opinion 100% FALSE. There is NO WAY that furniture after… Read more »

Mohammed s Rahman
Guest
Mohammed s Rahman

Whoever bye from Ashley all are Feeling Hopeless

Beth
Guest
Beth

I was told that if I refused furniture that was too large for my living room that I would be refunded via check – even though I purchased part of the set with a prepaid debit card i received from credit card points. They refunded the card I no longer have because THEY ABSOLUTELY PROMISED i would get refunded via check. Their customer service repeatedly told me it was my fault and they can’t help me. Now I’m out $500. I reported them to the Better Business Bureau and Attorney General. I will never step foot in any location again.

Lindsy
Guest
Lindsy

Ordered a stove was told it was out of stock but Would be in Canada on the 3rd of AUGUST and would have it delivered on the 9th !! Still NO God.damn stove and getting the fucking run around as to.when I.MIGHT get it I played for the stove in cash right out I OWN it and they are NOT bring it to me I want my money back and NO is picking up there damn phones this company is.crap

Earl McEachron
Guest
Earl McEachron

I agree. Join the movement to boycott.

Mohammed s Rahman
Guest
Mohammed s Rahman

Ashley will get Dumb Award…….

Amer Ghuman
Guest
Amer Ghuman

I recently purchased a dining table from Ashley HomeStore in SF, and when it was delivered it wobbled. After numerous attempted to reach a manager I finally spoke to Kevin who explained to me that this table had a lot of problems that were not disclosed at the time of purchase. He then proceeded to correct the problem with replacing it with another dining table. He set up the order for Thursday, which came and left no delivery? I then spent more of my time trying to resolve this problem. I was given excuses left messages a number of time… Read more »

Glenda
Guest
Glenda

I purchased furniture from Ashley Furniture it took awhile for it to come in it was finally delivered today 8/30/2018 the sofa was damaged had a rip due to being hit against something prior to bringing it to me, the back of the sofa the nail screw or staple used on the back was protruding against the material, I’m sure this was a manufacturer issue regardless it will eventually work it’s way through the material, and they sent me the wrong ottoman. The delivery guy wanted me to sign saying furniture delivered in good condition with no visible signs of… Read more »

Earl McEachron
Guest
Earl McEachron

I have similar experience and just sent a complaint off to 7-on-your-side in Northern VA. I am sure if we get enough complaints and boycotts, we can can get these Independent cowardly owners to give their managers the autonomy to act upon complaints.

Cathy
Guest
Cathy

I am going through a similar situation with Ashley furniture right now. I have damaged furniture that they will not replace and I have not received the majority of what I paid for. I am also in Virginia and would have no problem letting 7 on your side know your case is not an isolated one.

Mohammed s Rahman
Guest
Mohammed s Rahman

Ashley world number one bad bad bad………….Service

Mohammed s Rahman
Guest
Mohammed s Rahman

Hi Mr,CEO my name isMohammed Rahman.I went parched on of your store which is located. 14250 Smoketown Rd,Woodbridge,VA-22192. Date 8/8/18 to now 09/01/18 I don’t get delevar.How that serves.I went insulted in ur store.I want to say lots of things.If ur reply my mail.

KLBMpls
Guest
KLBMpls

Horrible experience with customer service after our Ashley-purchased power love seat broke for the 2nd time about 6 months ago. Ashley strung us along for 6 mos. Three new motors were delivered to our house over 6 months. A repair person came 3 times. This required us to rearrange the family room 3 times–wrong motors sent each time–then put the room back together again each time. When our new love seat was purchased, the right side motor worked for about 5 days then quit. Ashley did make that right by sending a repairman out to install a new motor. We… Read more »

Earl McEachron
Guest
Earl McEachron

Amen. Join the movement.

MICHELLE
Guest
MICHELLE

Creepy delivery driver. Very scary. Wanted me to meet him somewhere instead of just delivering to my home. He told me it was another customers house he wanted to meet. Beware. When he finally showed up at my home the item was damaged as if he angrily destroyed it. I did refuse it but beware after reading all the reviews it’s obvious customer Service is not a priority for this company. So safety of their customers is probably at the bottom of the important list as well. I will see how long it takes to get a replacement for the… Read more »

Cheryl Jones
Guest
Cheryl Jones

Purchased my new (expensive) sectional from Ashley Furniture in Columbia SC in June 2015. Early this year I noticed one of my cushions had split on the side seam. Bought the protection plan when I purchased. Called them to file a claim and it was denied. In August, I noticed 4 out of 5 cushions had also split at the side seam. Called again and of course my claim was denied because it was not a accident. Called store I bought from to hear that the manufacturers warranty was only a year so there was nothing they could do. Asked… Read more »

Earl McEachron
Guest
Earl McEachron

Same here. I didn’t take delivery. But now in a fight to get my money back.

Earl McEachron
Guest
Earl McEachron

I purchased and paid for $8200 of furniture from Ashley Furniture in Sterling, VA. Two attempts were made to deliver the main item, a 6-piece sectional,. Both time multiple pieces were damaged. I requested a refund after the second time and have been given the the run around since. They never called back when they say they would. I have spoken to Debbie and Natasha personally in the store and Natasha on the phone; spoke to Danielle, Sharita, Assata, and others on the phone. Debbie, a store manager, promised to call back, but never did. The furniture was purchased on… Read more »

Andrew Weston
Guest
Andrew Weston

I placed an order for a sofa at a Pune, India branch on the understanding that the sofa was in stock. It is not in stock and the company as yet is not refunding the money. My wife and children have recntly moved from the UK to India and have no sofa to sit on and unable to buy another until the store refunds the cash. They would like us to buy a different sofa from their store but there are none we like. Can’t the company do the decent thing and give a full refund?

Ghada Elmardenly
Guest
Ghada Elmardenly

We bought a bedroom from Ashley Egypt, the bed broke down within a month of installing.
I attached the pictures and receipts.
We contacted their customer service repeatedly over the past 3 weeks and all we got is promises but they did not do anything.
We thought Ashley is a decent company to buy from. Please rectify the situation.
Thank you
Sent from my Huawei Mobile

Jack Woodrow Johnson
Guest
Jack Woodrow Johnson

UNresolved, UNprofessional, UNsatisfied, Disgusted and Frankly PISSED OFF CUSTOMER! This is now the 6th time I am reaching out to your company. I have tried to resolve my issue at the store level, then the district level and the corporate level, even the warehouse, leadership@regency and even attempted to contact your CEO. I left reviews on YELP and GOOGLE reviews and still no one wishes to address my issue. Every single time I have been put into contact with the same employee at the Fairfax, VA location and it has been made very clear that the resolutions I seek are… Read more »

Moataz Ali
Guest
Moataz Ali

Hello dear To whom be considered, I am Moataz Ali from Egypt and I have a big big problem with your agent in Egypt that they took from me a lazy boy chair for maintain it for 5 weeks ago and never told me when it finished and when tried to make call for 2 weeks ago they answered me with “ we will see the case and call within 48 hours “ it never make any calls till I called them again after 1week and asked again (what is the problem with my chair ) they told me again… Read more »

Judith Neron
Guest
Judith Neron

I am complaining about the inconsistent communication with customers about when merchandise arrives. I have called corporate on October 24 2018 in regards to my situation and never received a phone call back or any response whatsoever. Store :506 Boston Post Road Orange CT. 06477. Customer ID: 203-589-2400. sales no. : 2218150

Robert
Guest
Robert

Good morning, I m from Saskatoon, Saskatchewan . My son and I went in to one of the Saskatoon outlets . I found what I was looking for a bunk bed . What got me was the heavy price and the condition of the bunk bed . So I also look around and found meny item damage , I’m sorry to say I won’t be buying anything from your outlet in Saskatoon the outlet is on 22st

Shannon
Guest
Shannon

I have received terrible customer service from Ashley furniture in Fountain Valley. The order was put in incorrect and delivered incorrect. Mistakes happen. However when I initially went in looking for a specific furniture peice the sales rep and manager took us all over the store, even showed me what he thought was the furniture only to find out it was mislabeled! When I have asked to speak to Jose’s manager I was given a name. When I called in to speak with that manager, I was told she no longer works there and I called 5 minutes later. Ashley… Read more »

Carol Dunbar
Guest
Carol Dunbar

I was told by a previous employees. That works at another furniture shop. Do not purchased anything from Ashley furniture. I did not take their advice. I thought maybe they were scorn. People should be reading the complaint doing their homework and i’m listening to previous employees. On the website there is not one good referral. I believe everyone should contact a lawyer. Every number I tried to call from the website to the stores to the service department. Even The delivery people are not honest. They will promise you the world and give you the run around shaft. Please… Read more »

Yvonne Barbour
Guest
Yvonne Barbour

Complaint, I have been calling customer service about my sofa sinking in when you sit on it since July this year and I haven’t heard from anyone and when I called they tell me someone will call me, I have done everything they told me to do and send pictures someone needs to get in touch with me.

Jessica Gruber
Guest
Jessica Gruber

My name is Jessica Gruber and seeing from your 1/2 star rating I’m sure I’m not the first to complain. I ordered a table and received it early December 2017. In August I notice different peeling marks. I called your mentor store and the protection plan September 6th. Today is December 6th, marks 3 MONTHS WITH NO TABLE. No call from you and I’m pissed. I had a ugly table for thanksgiving and now it’s almost Christmas and I DEMAND A NEW TABLE. I’ve paid it off and did my part I want it now!! The protection company has been… Read more »

David Albue
Guest
David Albue

“Ashley funiture” is the reason the government is
involved in “YOUR” business. It was my bad doing business with them. Before entering a store google it and look at their rating. Ashley is a California based company. Need I say any more.

Anonymous
Guest
Anonymous

I have a huge complaint..i purchased 2 over sized leather power recliners. After waiting for 3 weeks they were delivered to my residence on saturday dec 15 2018 by a subcontractor for ashleys. They removed the first base by my front out of the box and stood it on end and rotated it on my pavers which ripped the leather. They brought it into the room and went out to get the back. I went in and examined it and saw the torn leather and when they came in with the back i told them to put it back on… Read more »

Anonymous
Guest
Anonymous

Ashley furniture must have confused my furniture with the garbage. When the furniture was delivered it was trashed and broken. No signing was done and the furniture wasn’t accepted. After waiting a month for this to be delivered I would think it would be in good shape. I recommend other stores for furniture not Ashley’s.

Shahela
Guest
Shahela

I have purchased a “Wilcot 3 piece RAF Sofa Sectional”. It is listed as 4 piece but I requested only 3 piece without the corner chaise. It was supposed to be delivered Dec 20th, it got very conveniently rescheduled because 2 pieces hasn’t arrive. Sure I agreed calmly to Jan 6 or 7th because that sometimes may happen. I got second call that items hasn’t arrived yet and I have been assured I will only get another schedule once all pieces arrive. I agreed with slight disappointment but I let it go. I got another call that all pieces arrived… Read more »

Fatimah Hameedah Nickerson
Guest
Fatimah Hameedah Nickerson

I use to to love ordering from Ashley furniture but now they are so unprofessional, the nasty lady who answers the the 901-501-8870 needs to be let go. If someone asks to speak to a manager obviously there’s something wrong. She got mad and hung up, she was that upset that I wanted to speak to someone over her. She doesn’t even answer the phone announcing the business. Like hello thank you for choosing Ashley furniture how can I help you today, she sounds as if she doesn’t even wanna be at work and for the record I’m what helps… Read more »

Joann
Guest
Joann

I had the couch for 2 days and it broke. Customer service is terrible It’s been weeks and it is still broke!

Anonymous
Guest
Anonymous

Can’t believe the CEO of this company can show his face to anyone who has dealt with this company.You should hang your head in SHAME + BE EMBARRASSED to be in charge of a worthless pitiful excuse of a company like Ashley Furniture. A CEO worth over a billion letting hard working people be treated with such ( Could Care Less For You) attitude.That is beyond my comprehension how you + your company can still be in business with all these absolutely horrible reviews— Not One Satisfied Customer. Calling the news channels— they’d love this!!! FIVE ON YOUR SIDE is… Read more »

Tracey
Guest
Tracey

This has been the worse experience ever. I spent over $16,000 on furniture and trying to get it delivered is a joke. They first cane with a large truck and didn’t want to go down the driveway. I was in an empty house with a child and no furniture and they wanted to wait a week before delivering it with a smaller truck. I had to complain and the manager, Tom, was able to get it delivered the next day. Only some side is it was around 830 at night. Then, the second delivery was supposed to come the 28th… Read more »

Jason Gordon
Guest
Jason Gordon

To whom it may concern my name is jason Gordon I bought furniture from Ashley homestore March29 and it was supposed to be delivered on April1st which it did and pout together and they didn’t do that because of the commutation was messed up and the stuff was broken and I never got contaced that my bed frame was broken and my bed is still not put together this has been going on way too long and I’m ready to return this stuff and get my money back this was the worst experience in my life I should be composaied… Read more »

Chris
Guest
Chris

We purchased a loft bed from the Capital Blvd. store in the beginning of March. I explained then to the salesman I had done business with Rooms 2 Go for years but because of a recent delivery that went very bad I would not buy from them anymore. I was told not to worry that Ashley Furniture had hired a new logistics company with professional installers and would not have any issues. The furniture was delivered on March 21st. My wife and mom were home for this delivery as I could not be because of work. During the delivery my… Read more »

SALVADOR CHAVEZ
Guest
SALVADOR CHAVEZ

Ashley Furniture has the worst Customer Service and even worse follow up and courtesy. They do not back their products and try to string you along until you quit, multiple contacts, multiple appoints, 30 minute waiting times for customer service, Rude and unprofessional, never again. Don’t buy

schevon moore
Guest
schevon moore

Order couch, 4 piece sectional, on March 1st. Every time they would send me a delivery date two days before they would cancel due to back order. I was suppose to receive two pieces today, but one piece was damaged. This is unacceptable. I am livid. My daughter goes to prom on the 4th of May and graduation on the 31st. I have relatives and friends coming in from out of town. This is not right! The service has been terrible, they are not given me no other options but excuses. I received the payment for the delivery the third… Read more »

Debra Schaal
Guest
Debra Schaal

Dear Todd Wanek,
I have been lied to hung up on and told multiple stories.from the store of my purchase to this corporate office. How anyone of you can live with your deceitful selves is beyond me. I want my money back ,I did not buy what this store is ripping me off for. I have proof and multiple pictures along with your so called warrantie lies. I am going to take you to court if I do not hear from you tomorrow. I want my return made,

Teresa Lockhart
Guest
Teresa Lockhart

My name is Teresa A Lockhart. I purchased a 3 piece living room from your Charlotte NC location on Mc plough drive.. I made the purchase on 4/6/19 and was told that I would get delivery on 4/12/19. Well 2 days before delivery I was informed that delivery would be 4/20/19. Two days before 4/20/19 on 4/18/19, I was advised that delivery would not be until 4/25/19. So, I have been lied to 3 times so far. I work and was having a family member can into town just for the delivery because I would be at work BUT, now,… Read more »

Megan C.
Guest
Megan C.

Hi Teresa, My name is Megan and I too ordered from this Charlotte location and have experienced similar issues to you. Delivery communications have been horrible! I was scheduled to take delivery on July 20th. They did not show up during my time window and I sat around for 7+ hours waiting. They never called to give me my 30 min heads up, they just showed up. To make matters worse, they only delivered 2 of the 3 pieces. I have been going round and round with Customer Service ever since trying to figure out how I am going to… Read more »

Tiffany Moses
Guest
Tiffany Moses

Amazon has gotten terrible, the last 4 orders were all screwed up and 1 I never recieved

Jarrel Holden
Guest
Jarrel Holden

Hi, I am writing you due to the terrible business I have encountered with your company. My wife and I originally made purchases with your company on February 4th. We have bought over ten different items from you all. We have had a problem with every single item that we purchased. Due to these problems, we had to live in an empty condo for several months. I have never reached out to a company’s corporate office before, but this has honestly been the worse experience I’ve ever had with any company. We have spent $1,547.80 in cash, and 1901.99 in… Read more »

Lionel Perera
Guest
Lionel Perera

I bought 8 dining chairs from the Snelville Ashley Home Furniture store. All 8 chairs have not been sanded down properly so they are full of splinters that keep hurting us. They sent a tech to look and he reported back to them that he “offered to sand it but the customer declined”. In reality the tech said there were too many areas that needed sanding and he wouldn’t be able to do it. He had lied in his report but Ashley Home are standing by that and refuse to do anything further. Was he actually trying to sand and… Read more »

Sallie Tanner
Guest
Sallie Tanner

I had such a bad experience, I was treated great as for the sale, but then I received a used sofa not just once but twice, I really think this was bad business.

Dewayne
Guest
Dewayne

I placed a order scheduled a delivery for June 12th was told the truck broke down so they were behind a few hours I spoke to a dispatcher and six different representatives everyone said it would get delivered for sure I took off of work and waited 12 hrs for nothing, everyone expecting a delivery on that route received there delivery except me I spent over 13k for my furniture to furnish my new home and now I’m getting the run around and they have the audacity to tell me I have to wait a week as if it was… Read more »

Sherri cimino
Guest
Sherri cimino

Absolutely the worst company ever. I have contacted an attorney to file a class action lawsuit against Ashley funiture. They need to be exposed for there garbage funiture. Horrible custom service . There warranty of funiture is also a scam. I really can’t say enough about this disgusting company.

Rebecca Bracero
Guest
Rebecca Bracero

I put in order for almost $7,000 on July 19th. I just bought a home in a new city and I expressed the need for items asap. The manager, Brandon put in my delivery for August 8th and stated he would notate my account for sooner delivery and would give me a call. I’ve tried calling him twice, but he has no voicemail so I’ve left messages with other staff for him to return my call which he hasn’t. My husband recieved a call that pieces of my order are on back order and set up two additional delivery dates… Read more »

N/a
Guest
N/a

Ordered the Raelyn Vanity and Mirror with stool from Antwan Blackwell June 9, 2019 over the phone from their Prineville, NC location. Mr. Blackwell informed me he would follow up with a delivery date for the item. Weeks pass, no phone call or email about a delivery date. I then called their Pinevile location the second week of July 2019 for more information on my order. They informed me that I could pick it up July 19. I asked if I could get it delivered, I was then informed that if i choose to have it delivered it wouldn’t be… Read more »

Maranda Manieram
Guest
Maranda Manieram

At this point I am frustrated and beyond disgusted with my experience with Ashley Homestore at 2034 Green Acres Mall Valley Stream, NY 11581. Multiple deliveries requires multiple time off from work and multiple hours spent to try and resolve issues via phone calls and it’s still not resolved. I work full time and after a long day of patient care I do not have the time to physically walked into Ashley HomeStore to follow up due to lack of trust of sales representatives. Further, I do not understand why deliveries of mattress and box springs arrive first and thereafter… Read more »

wendy
Guest
wendy

I purchase a leather couch and love seat from Ashley furniture in Tigard. The company delivered the furniture and notice that the motor in the couch wasn’t working. The delivery guy notified the company. I wasn’t home so my son signed for the furniture. I spoke with customer service and they WON’T refund or exchange the furniture. My son sign for it so were stuck with it. I spoke with the Tigard manager Kristina who also inform me this is Ashley policy. They don’t refund your money or replace the item only send a tech out to fix it. The… Read more »

dereck p
Guest
dereck p

Paid hundreds of dollars for the “white glove delivery” that is supposed to come with “careful inspection” it was delivered when I was out and my wife signed for it. When I see the bed frame it has a massive crack (separation through the head board frame) glue and paint stains on the railing and crack as if someone tried to fix it. Not even an hour after the delivery I called and asked Ashley (called the customer service number) to come back and replace it or at least pick it up. They refused and said I had to submit… Read more »

Minerva Stephens
Guest
Minerva Stephens

I have an issue i need to discuss with the customer service department. I am going to send you an official letter by mail. I would suggest, however, that you publish an official customer support email address that customers can email for correspondence.

Jan Randall
Guest
Jan Randall

We purchased a accent chair in Davenport Fl and someone sat in the chair and the leg fell off. My husband checked out the chair and the leg was never screwed into the chair at all. This put us in a dangerous spot as we could get sued. I’m asking for some compensation due to this huge Mistake and liability.
My chair should be checked this week if I can get service rep out.
Not real happy about the chair someone could have gotten hurt very bad.
Jan Randall
586854xxxx

Isaac M
Guest
Isaac M

How to contact the corporate office out of office hours? I have an issue that needs to be dealt with and It cannot wait until Monday.

Keith Hughes
Guest
Keith Hughes

Hi my name is keith hughes. Is it possible for the ( credit card) department to retrieve a (credit card ) purchase date between (10/15) and (11/15).

Jake Nichols
Guest
Jake Nichols

My wife and I recently ordered a couch from the Jackson, TN location. We ordered it the week of October 7th. We were told first it would take 10-14 days to come in. We were then contacted and told it would be delivered Nov. 16th. We waited and it never came. We called and were told that the system was showing it was not to be released for delivery until Nov. 20th. We got another call and finally it was delivered Nov. 21st. It was not wrapped in plastic, some of the cushions were on the truck floor, there was… Read more »

Patricia Young
Guest
Patricia Young

Absolutely the worst experience I’ve had in my life. I have had better service from Big Lots that I have had from Ashley. I would have been better off buying from them. When an organizations hows you they do not respect you or appreciate your business, believe them and go somewhere else. This was my first and last purchase from Ashley.

Rhonda Denise Cody
Guest
Rhonda Denise Cody

In Sept. I acquired a 3 piece sectional which is a Ashley’s. It was missing all 5 cushions. So I contacted the closest Ashley’s Furniture store which is 30 miles from me. In Victorville, California. I discussed the cushion issue and Margie said we could get these ordered. But I needed to come in. So I went into the store. Now I could tell Margie wasn’t too sure of herself on ordering these cushions because it took me well over an hour to get them ordered and $311. So I get a part of the shipment in and it’s the… Read more »

Alice Maxwell
Guest
Alice Maxwell

We bought new mattresses and headboard and footboard. We were told when the new bed was delivered they would take the old mattresses away all we had to do is have them in plastic. New bed was delivered on 11/30 but we were told they would not take the old mattresses away. After trying to call the store and being cold transferred numerous times I went down to talk to Isaac Retail Dales Manager he said he would work with the warehouse and give me a call. I came home and waited. After a few hours I called him and… Read more »

Anonymous
Guest
Anonymous

Ashley furniture needs to look up the term: customer service

Carla Dee Allen
Guest
Carla Dee Allen

I purchased a whole bedroom set from Ashley. The delivery was the most disgusting experience I have ever had from a furniture company. They left without putting any handles on any of the furniture and left my mattress after knowing they were supposed to take it by saying “yep, we see you have removal, someone else will pick it up,” and just took off. Now I’m left begging for you, Ashley to do your job. I paid for this. Zero response from my salesperson Nancy. Ashley customer service continuing to tell me they are coming to get it, but still… Read more »

Amador Rivera Jr
Guest
Amador Rivera Jr

I’ve visited one of your stores on 12-24-19 in Salt Lake City Utah and made a purchase of 2 recliners. I was told and have the receipt which states delivery on 12-26-19. I was informed that I’ll be called about possible time if delivery. 12-26-19 at about 10:13 a.m. I was concerned that I haven’t been notified, so I called the store. I was told by a woman I think her name was Kim (?) that they don’t have me for a delivery today. I told her that was was told and I have the invoice which states 12-26-19 delivery.… Read more »