AT&T Headquarters

AT&T Headquarters Contacts.

Corporate office address, contact information and phone numbers for the AT&T Headquarters.

Write a review or read complaints from other customers.

AT&T Headquarters Phone Number and Contacts.

Company Website
http://www.att.com
Corporate Address
208 S. Akard St.
Dallas, TX
75202
Company Contact
Randall Stephenson
Position
CEO
Phone Number
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness

Where is At&T’s Corporate Headquarters?

AT&T’s corporate office mail address is:

AT&T Headquarters

208 S. Akard St. Dallas, TX 75202

USA

 

What is AT&T’s Corporate Office Phone Number?

AT&T’s headquarters phone number is: 1-210-821-4105. Please note, that this is NOT AT&T’s the customer service phone number.

What is AT&T’s Customer Service 1-800 Phone Number?

The main ATT Customer Service phone number is: 1-800-331-0500 for mobile phone customers.

For Uverse products, please call: 1-800-288-2020.

 

AT&T Email Address.

AT&T can be contacted on the email address: abuse@att.net

 

Contact AT&T on Social Media.

Facebook
Twitter
Google Plus

AT&T Executive Team.

Randall L. Stephenson
Chairman, Chief Executive Officer and President

William A. Blase, Jr.
Senior Executive Vice President – Human Resources

John Donovan
CEO – AT&T Communications

David S. Huntley
Senior Executive Vice President & Chief Compliance Officer

Lori Lee
CEO – AT&T International & Global Marketing Officer

Brian Lesser
CEO – AT&T Advertising and Analytics

David R. McAtee II
Senior Executive Vice President and General Counsel

Robert W. Quinn, Jr.
Senior Executive Vice President – External and Legislative Affairs

John Stankey
Senior Executive Vice President – AT&T/Time Warner Merger Integration Planning

John J. Stephens
Senior Executive Vice President and Chief Financial Officer

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

Please add your review or complaint below.

REVIEWS – Rate This Company with 1 to 5 Stars.

How do you rate your experience with this company?
[Total: 0 Average: 0]

57
Make Sure That You Are Heard! Leave a Comment or Complaint!

avatar
54 Comment threads
3 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
51 Comment authors
ernest Bakerbenjamin franklinConnie ParkerCindy North LCSWMia Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
Patricia Turchon. Niles ohio
Guest
Patricia Turchon. Niles ohio

Calling one number says to call another for billing complaints. Then when you call it, it tells you to call the original number. A true loop to no where. My bill has triples and no change. I am frustrated beyond belief from the craziness of my inability to reach anyone. Yuck !

Marie Gabbard
Guest
Marie Gabbard

I was told by an AT&T representative that if I switched to their network I would be able to get a free iPhone, unlimited minutes,txts and data, hot spot, and Direct TV for $180 a month. I have had your service for 6 months and have had to call and beg or threaten to get any amount taken off my bill, and just my wireless service is over $200 a month and forget Direct TV or free phone. Now I’m being told there is nothing they can do and I’m pretty much with them for 3 more years. I would… Read more »

celeste defreese
Guest
celeste defreese

Please help, somebody from ATT. I need to get internet up in Royston, ga.
My cell ph, 706-xxx-xxxx

Elizabeth Edwards
Guest
Elizabeth Edwards

AT&T has a payment processing glitch that is allowing multiple payments to post to customers bank accounts and the customer service representatives are not trained or informed on how to deal with complaints or answer any questions regarding this issue. I have been on the phone for 1 hour 45 minutes with AT&T customer service today and transferred to 5 different departments and each time I was told the technical outages have been corrected as of yesterday and they are not aware of any new issues. In this extended conversation with multiple agents at AT&T no one ever understood that… Read more »

Angie reeves
Guest
Angie reeves

Join the Discussion – OMG!!!! I am attempting to call corporate because the same has happened to me as well! I am beyond pissed!! My payment has posted to my account 2 times and I am so aggravated that I have to constantly call and call……. with constant LIES and bs. PLEASE stay away from this company.

Carol Dayton, OH
Guest
Carol Dayton, OH

You are absolutely the most horrible company on the planet. My service has been down for over a week and each robo and occasional human has a different story to tell—although they may thank you for being an AT&T customer and just hang up. How’s that for problem solving.

tanya R travis
Guest
tanya R travis

AT&T is the most horrible customer service I have ever had the pleasure of dealing with. Upgraded two phones one in January and one in February. At that time I had the option to send back my old paid for phones in order to receive a rewards credit for each phone up to $200.00. I did that in February and again in March. I have been on the phone for 4 hours total off and on from being put on hold, being disconnected, being spoken to rudely in a condescending manner as if I’m just another degenerate bothering them. I… Read more »

jessica
Guest
jessica

same thing happen to me and nothing got resolved!! and now im stuck with fees which is why i switched as well.

Laddester L Conyers
Guest
Laddester L Conyers

I cancelled my DIRECTV four months ago and you all owe me a refund of $113.00 and I ‘ve called over and over and even chatted and everyone all gives the same lie. You’ll get your refund in 3-5 days so far nothing. I am going to inform the Georgia BBB real soon. I am getting all my refund notices together and I am going to send them to the CEO of AT&T so that he can see what incompetent people that are working for AT&T. AT&T is the worst company in the USA in my opinion.

Brett Randles
Guest
Brett Randles

Nightmare from day one. We signed up for internet and directTV. When they came to install the internet the technician said that we had cancelled the order for directTV. We had not. They had made a mistake. It took almost a month to get someone out here to get it installed. Then while they were installing it a representative shows up and talks us into switching to AT&T cell service as well saying we would be paying around $150 a month for service. He lied. Our bills are around $280 a month. They took this months payment out 21 days… Read more »

Rebecca, El Paso, Texas
Guest
Rebecca, El Paso, Texas

Our cell phone service does not work in and around our home and att has jerked us around for months—each time we’ve called the reps are inconsistent with their support. Customer service kept me on the line for 2.5-hours today, transferring me to different agents 5-times!! Last transfer to a department that was closed!!! First rep, Natasha, troubleshooted my phone for about 30-min and when she couldn’t fix the issue she said she was helping another customer and told me to call customer loyalty. I called and the next rep, Trendo, transferred me while I was speaking with her…and to… Read more »

christopher reaser
Guest
christopher reaser

Customer service is the worst I have ever worked with. I have been with DirectTv since 2008 and then when you merged with AT&T I switched my cell service. This was the worst thing I could have done. I might be canceling all my services here soon with you. Please give me a call.

carlos v kaigler
Guest
carlos v kaigler

Att added some showtime etc channels without my consent..and forcing me to pay a bill i dont owe..i never asked for special Channels…if this matter is not handled i will be contacting higher ups

PATSY JONES
Guest
PATSY JONES

hi my name is PATSY JONES I LIVE 1482 SISKIN DR CORDOVA TENNESSOF YOUR E 38016,THIS MORNING I FILE A COMPLAINT WITH THE BBB ON AT&T . ONE OF YOUR IDIOT INSTALLERS CAME TO MY HOME WITHOUT MY PERMISSION AND PRECEDED TO TAKE MY GATE APART BECAUSE HE COULDNT GET IN. HE DIDNT HAVE MY PERMISSSION TO BE ON MY PROPERTY. SO ANOTHER ONE OF YOUR IDIOT MANAGERS TO HIM TO GO IN. HE TOOK MY GATE APART AND WENT IN MY BACKYARD WITHOUT MY PERMISSION. I THINK THATS IS CALLED BREAKING AND ENTERING. THE POLICE TOLD ME TO CALL… Read more »

Tammie
Guest
Tammie

AT&T is without a doubt the WORST company I have ever tried to deal with. I have 4 cell phones, a landline, a tablet, a watch, WIFI, and AT&T U-verse with these folks!! I can’t get my business cell phone to call forward to my landline. It states that this number has been forwarded to many times!!! I was NEVER told that I have limited times to forward my business number when I spoke to the Rep. I asked her if the cell number could forward calls, she said, “yes”, she never once mentioned I have a limited amount of… Read more »

Charity Malovcic
Guest
Charity Malovcic

I am not happy with att I have been trying to get att to pay out my old phone contract when we switched over we switched during that promo and I still do not have that pay out. All I want is it paid off. I cant get any where this is very frustrating to the point I want to leave the company. The sad part I pay them more then what my pay out is a year. NOT HAPPY as ALL.

Tired of Fake News
Guest
Tired of Fake News

Now that AT&T owns CNN I hope AT&T cleans up the Fake News of CNN and has CNN report the news in a fair and balanced way. AT&T needs to send some of its reporters to manners school.
I feel CNN is a blight on the excellent reputation of AT&T.

K torio
Guest
K torio

I have been a long time customer of AT&T and it seems that the company AT&T used to be no longer exists. I purchased an iPhone X as a Christmas gift for my son. I ordered it by phone through AT&T. It was the wrong one so I returned it by mail and purchased one at the AT &T store. Big mistake …Now they are billing me for 2 phones even though they sent me an email stating they have received the original phone I ordered. I have been calling them every month with promises that it will be taken… Read more »

Ellen, Fresno Ca
Guest
Ellen, Fresno Ca

The new format on direct tv is absolutely horrible. I have been a customer for many years. The customer service dept has been wonderful in helping me with other issues. But this new format is still enough to make me leave Direct TV. I have spoken to no one who likes this new format. the old one wasn’t broken, why fix it? All you white shirt people in board rooms, listen to your customers and go back to the old format. You’re going to lose a lot of business.

SEG
Guest
SEG

Hands down the worst service ever!

Laurie Haskins
Guest
Laurie Haskins

AT&T have committed a criminal act by misrepresenting a promotional deal to me, which I accepted. As soon as I found out the scam, I called ATT customer service, where I had (over two days) 4 representatives tell me they would correct the problem. They didn’t. THERE IS NO ACCOUNTABILITY IN THIS CORPORATION. YOU DESERVE TO BE SUED. YOU ARE COMMITTING CRIMINAL ACTS by lying to your customers. CONSUMERS BEWARE!!!!!!!!!!!!!!!!!

David
Guest
David

Called Direct TV, to find out price of Direct TV and/or internet service where I moving to. After almost a ten minute wait and no button to press for my question. Service rep answered, speaking very poor English, says she can’t give me information because if internet only I have to talk to ATT. So I was told to hang up and call ATT, so I asked to be transferred, told different company??? I asked could she call, she seemed troubled by such a request. Next customer service rep answered, better English but did not understand me. She asked if… Read more »

Sharon_Johnson (267) 994-6571
Guest
Sharon_Johnson (267) 994-6571

I have been with AT&A now over 20yrs, We are in technical way that Teller Market can call me anytime they wish to. I am not sure how there are getting my number but, all day they call me and I block them and then another call me again. You are my provider it should be a way for you to help me stop them. I believing every time they call me it has an impact on my bill. it using up my mins unnecessary. Please support me in getting them off my cell phone. If you can’t help in… Read more »

Robin Miller
Guest
Robin Miller

I was told I was getting a certain phone and now nobody wants to honour it, all managers want take my calls, reps staest that they will transfer my call instead they disconnect them, I’m fed up

Cathie Guirl
Guest
Cathie Guirl

How on earth does this pathetic company stay in business?
I. like you, have NEVER been treated so horribly and lied to repeatedly during the entire time I’ve been involved with them!!!! I’m so Tired of all this BS!!

charles mcdonald
Guest
charles mcdonald

I have tried every method of seeking help that I can find. While using ATT pre-paid I activated a phone for my mother in law. I had issues activating it and called customer service. They should have ported in her old number and they did. In the process they activated another number and never cancelled it. That number is 5706003612. We were billed from November 2017 until July of 2018. We never used this line. While admitted they can see they made a mistake. Everyone has said they do not have the power to correct it. I have talked to… Read more »

Richard Blackerby
Guest
Richard Blackerby

When we purchased our phones, I asked if I qualified for a discount as a retired veteran. I was told you did but you failed to honor that discount. You even advertise it on TV.

Frederick Gholston
Guest
Frederick Gholston

11/11/18 AT&T I Fred Gholston, has been scammed by one of your sales people, I’m very disappointed and dissatisfied. Back in the beginning of summer I had some work and upgrade done on my direct TV system, however doing the time the service technician were working in my home he asked me, who I had as my cell phone carrier, I told him Verizon, who I’ve been with for over 20 years, he informed me at that time he has a friend “Daniel” he can save me money on my direct TV Bill and get me a lower cell phone… Read more »

dhm
Guest
dhm

So sorry this happened to you. We are experiencing the same thing. I wrote this letter today. AT&T Executive Team~ Congratulations! This letter is going to all social media platforms, the Better Business Bureau. KXAN and Fox News and the New York Times. I am sure you are extremely proud of your Sales & Marketing Teams for a successful 2018. I have no doubt about this because I am one of the victims of your scam. The really sad part is that you don’t break into people’s homes and steal, rather you send your team out with fake smiles and… Read more »

Anonymous
Guest
Anonymous

I think it is awful that I live in the United States and can never speak to someone in U.S. That I can actually understand

Valencia Gerald
Guest
Valencia Gerald

I have been given horrible customer service for the last three days. Service appointments were cancelled by the supervisor without my permission and I was given an ultimatum by the operator after waiting 6 hours that if I couldn’t waiting any longer that I could just cancel my appointment and reschedule; although my appointment window was from 8:30am-9:30am and it was now 11:00am. All in all I have been a wireless customer for over 20 years and decided to get cable and internet with them and in return was offered a $13.00 credit.

Alberta Carree
Guest
Alberta Carree

Hi my name is Alberta,I have called at&t about having my phone service relocated for the 24 of November. I wanted it turned on at new address on 24 and turned off on the 24 at the old address. I spoke to someone on the 12 or 13 of November. They called me on the next day and left me a message about turning off my phone and internet. I called back and said no, your dates are wrong. I repeated it again and low and behold, I came home on the 16 and no phone service. That was on… Read more »

VINSON MARLIN
Guest
VINSON MARLIN

I was on the phone with your company for over an hour, spoke to five different representatives about a bill dispute. Spoke to supposed supervisors, who transferred me around to five different representatives. I will be transferring my TV service to another company very soon, if I don’t get a call back from somebody in the company that has authority to correct my situation.

Mark Roney
Guest
Mark Roney

Cricket Wireless is owned by ATT. There is NO CONTACT INFO FOR CRICKET when you have been screwed over?? Everything is disconnected!! I get off shore people to talk to!! MY PHONE DOES NOT WORK and NOONE with cricket cares… Can you assist YOUR COMPANY??

jeffrey schneider
Guest
jeffrey schneider

I have spent several days and more specifically 7 to 10 hours of dec 23 and christmass eve trying to get an offer by your sales staff honored. I am desperate for help. I need to speak to someone at at&t to help me!!! I have been a loyal customer for over 15 + years. I do not want to talk to sales, customer service, or wireless loyalty, been there done that. many of them tried their best. some not at all. I need to speak to some one who can actually help me if they accept my story. please… Read more »

Anonymous
Guest
Anonymous

Val Timmons 12:27 PM (4 minutes ago) to info To Whom It May Concern: On Monday, December 24, 2018, I dialed 611 from my ATT cell phone to pay “auto pay” my cell phone bill for three lines of $133.32. The card your system had on file is the one I initially used and the charge was declined by ATT. I attempted again because I had just checked on that card’s balance and limit the night prior and it was fine. No holds, limit far exceeded $133.21. I also attempted to use 2 other cards and the same response. When… Read more »

Charles Pumphrey
Guest
Charles Pumphrey

I have never had the unfortunate experiences that I encountered with AT&T sales and customer service.

jeff schneider
Guest
jeff schneider

several days ago I submitted a complaint and request that you contact me. you have not. I do not understand why you have not gotten back to me, hopefully by phone. I have been a customer since the 1990s or mid 80 s. my old account number was # 512053615366, my cell phone numbers are 516 244 xxxc, 516 244 xxxx. home phone is 516 385 xxxx. not sure of current account number. I am desperate to talk to some one at corporate complaints. please do not leave me hanging any longer. I am confused and at a loss as… Read more »

michael Sahlin
Guest
michael Sahlin

uverse and internet went out, schedluded a service and they didn’t show no one cares at cs numbers

Judy Kaneko
Guest
Judy Kaneko

No service for 4 days. They completely disconnect phone, tv, and internet by their mistake. Only giving me $40. credit on my bill . Really? $40.00? It was their error and they couldn’t supply a technician for 4 days. Plus, I called at&t on November. 28, 2018 to disconnect my iPad since the 1 Year contract was up, and they failed to do it. I called today to beg them to remove it from my bill, which I hope they finally did. But $40.00 off my bill for 4 days of complete no service due to their error is unacceptable.

Anonymous
Guest
Anonymous

I have tried solving my complaint with your representatives in 3 different countries. Your service is terrible.
How can I speak to someone in the US?
please advise

joseph zakar
Guest
joseph zakar

I have tried solving my complaint with your representatives in 3 different countries. Your service is terrible.
How can I speak to someone in the US?
please advise

Veronica Tillman
Guest
Veronica Tillman

I really need to get to the root of my issue without being passed onto to customer service reps to handle the issue. Att is over charging me for my bill, the DSL service is horrible, my services has been cancel with charging reconnect fees that will only increase my bill even more without me being informed over the phone. Your customer service department should be held accountable for not notating accounts and it appears the one lying here. I am being charged restoral fees with a phone line of $70.00 each month for basic services, why? Comcast has asked… Read more »

Brenda Galloway
Guest
Brenda Galloway

I’m about to write a complaint about being lied to with the BBB. I need to speak to someone is speaks good English. I added something on my phone and they have charged me double and no one will do anything about it. I have been a loyal customer since 1997 and tired of the run around. If I can’t get this resolved than will be switching cell services. This is totally unacceptable. Regards, Brenda Galloway

Dr. Stephen Spies
Guest
Dr. Stephen Spies

There is no way to contact anyone of authority at the ATT Corporate Offices to discuss any serious matter of misfeasance or malfeasance. It appears that the only solution that ATT wishes to provide is for existing customers to find an alternate vendor, or to suffer through the substandard service, and unsatisfactory reliability that they feel that they are willing to provide. Even your own Service Techs. have advised that ATT has no interest in upgrading obsolescent services such as DSL, even when there are facilities like newly layed fiber optic lines within one (1) mile of the existing customers,… Read more »

Jessica G
Guest
Jessica G

we were very UNHAPPY with ATT customer service. we changed to ATT to leave Sprint because they have the worst data and i was recommended to ATT by a mutual friend. i decided why not give it a chance and do a change to financially do better for me. we switched to newer phones because that was the switch’over deal and i got a tablet and watch for my family as well internet – directv for my house for the bundle deal i signed up with since it was better than i was paying before. after our first bill we… Read more »

Woods Miller
Guest
Woods Miller

my wife recieved an email (pambxxx@gmail.com) telling her that her auto pay was not able to be completed (we no not have an AT&T account), it was sent as account #0093 telling her to go to att.com/autopay to complete or att.com/contactus , we are doing nothing, has to be a scam! thanks, Woods woodsmxxxx@gmail.com

Linda Seifert
Guest
Linda Seifert

I have been tying to reach a customer service manager – I will not speak with the representatives as they don’t have a clue on what to do.
I expect a return call or I will be calling the corporate office.

Anonymous
Guest
Anonymous

was on the phone over 1 hr for a so-called cust. serv. rep to help with uverse issue. She said I need a new receiver, would b mailed to me, tech would b here 9 days later. I told her totally unacceptable, she clld me 1 hr later, said she spoke to expediting, the date for tech would b 4 days, rather than 9, she gave me time & date, which I put on calendar. I clled att today to confirm that date, now they say 6 days. I asked to talk to mgmt, she said no one was in… Read more »

Tina Childress
Guest
Tina Childress

This is a terrible company to due business with.For some reason they will not let me pay with a e check.They keeptelling me there s a fraud alert on my account,and there is not one.

Jay Mintz
Guest
Jay Mintz

I am at the end of the line in trying to resolve my problem. I am a retired attorney who is going to file a lawsuit against AT&T. I have spent more than eight hours on the telephone trying to deal with the problem; however, I keep getting switched from department to department. I’ve explained the problem numerous times and there’s not enough room here to explain it again. AT&T has installed DirecTV receivers with known “backend” problems and has continued to charge its customers for defective reception. In my case, I’m being charged for canceling my contract after many… Read more »

Mia
Guest
Mia

I have been an AT&T Customer for a well over 15 years. I recently found out that att was offering First Net and First Responder discounts. I went into the office in Detroit to receive my discount. they informed me that I would have to drop the current discount I have in order to receive this discount; which I agreed to. I was informed that the discount would kick in/start within 2 months. Since they removed my discount, my bill went from $147 to 172 plus. I’ve been waiting for several months for the discount to start to find out… Read more »

Mia
Guest
Mia

2387450
17% off the monthly service charge of qualified wireless plans, including Mobile Share PlusSM
Waived activation fees with select activationsc
Waived upgrade fees with select upgradesd

Cindy North LCSW
Guest
Cindy North LCSW

Medically needy-I’ll. 87 y/0 I’ll mother living alone without phone for a week Re: Joyce North Apt xxxx xxx SW 137 Ave Pembroke Pines, Florida 33027-3554 # 954-433-xxxx Account 954 433-1411 515 xxxx My mother, Unable to reach her family due to ATT switching her lines to wireless, where they wont ring at home has left my mother panicked. “I WANT TO GO TO THE HOSPITAL “ SHE TOLD THE POLICE. We have done everything in our power to get them to leave her landlines as they are because she cannot use wireless! She cant see and has memory problems.… Read more »

Connie Parker
Guest
Connie Parker

Do all you know out there that AT&T is a piece of xxxx company?? I’ve had Directv for years now and when AT&T bought it the customers are nothing but xxxx to them. They are nothing but LIARS!! They sent me a letter telling me I needed to update my equipment or I would lose my local channels and it won’t cost me a thing. They came to my house and just changed the receiver that I used. THAT’S ALL!! I didn’t need a new satellite or anything else. Now remember they said it wouldn’t cost me a thing. I… Read more »

benjamin franklin
Guest
benjamin franklin

Can someone from sales or customer service please reply to my complaint on your Facebook page. I sent you a message with my problem, but have not heard back yet. That was 2 days ago

ernest Baker
Guest
ernest Baker

I have been fighting with AT&T about a bill. I called to cancel my service on Oct. 17 2019 to cancel service. When I canceled my service with the rep on the phone I was told that she couldn’t cancel my service effective that day due to I had paid for my service till Oct. 19 2019. I have a direct TV bill as this is what I had that shows I owe $0.00 and I have an email showing that I have a $0.00 balance. The rep told me that I wouldn’t owe anything since I had already paid… Read more »