AT&T Headquarters

AT&T Headquarters
4.3 (85%) 8 votes

AT&T Headquarters Contacts.

Corporate office address, contact information and phone numbers for the AT&T Headquarters.

Write a review or read complaints from other customers.

AT&T Headquarters Phone Number and Contacts.

Company Website
http://www.att.com
Corporate Address
208 S. Akard St.
Dallas, TX
75202
Company Contact
Randall Stephenson
Position
CEO
Phone Number
(210) 821-4105
Twitter IDs
@ATT, @ATTBusiness

Where is At&T’s Corporate Headquarters?

AT&T’s corporate office mail address is:

AT&T Headquarters

208 S. Akard St. Dallas, TX 75202

USA

 

What is AT&T’s Corporate Office Phone Number?

AT&T’s headquarters phone number is: 1-210-821-4105. Please note, that this is NOT AT&T’s the customer service phone number.

What is AT&T’s Customer Service 1-800 Phone Number?

The main ATT Customer Service phone number is: 1-800-331-0500 for mobile phone customers.

For Uverse products, please call: 1-800-288-2020.

 

AT&T Email Address.

AT&T can be contacted on the email address: abuse@att.net

 

Contact AT&T on Social Media.

Facebook
Twitter
Google Plus

AT&T Executive Team.

Randall L. Stephenson
Chairman, Chief Executive Officer and President

William A. Blase, Jr.
Senior Executive Vice President – Human Resources

John Donovan
CEO – AT&T Communications

David S. Huntley
Senior Executive Vice President & Chief Compliance Officer

Lori Lee
CEO – AT&T International & Global Marketing Officer

Brian Lesser
CEO – AT&T Advertising and Analytics

David R. McAtee II
Senior Executive Vice President and General Counsel

Robert W. Quinn, Jr.
Senior Executive Vice President – External and Legislative Affairs

John Stankey
Senior Executive Vice President – AT&T/Time Warner Merger Integration Planning

John J. Stephens
Senior Executive Vice President and Chief Financial Officer

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

Please add your review or complaint below.

Rate this company with 1 to 5 stars.

26
Please Leave a Review or Complaint. We appreciate your Feedback.

avatar
25 Comment threads
1 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
26 Comment authors
Richard Blackerbycharles mcdonaldCathie GuirlRobin MillerSharon_Johnson (267) 994-6571 Recent comment authors
  Subscribe  
newest oldest most voted
Notify of
Patricia Turchon. Niles ohio
Patricia Turchon. Niles ohio

Calling one number says to call another for billing complaints. Then when you call it, it tells you to call the original number. A true loop to no where. My bill has triples and no change. I am frustrated beyond belief from the craziness of my inability to reach anyone. Yuck !

Elizabeth Edwards
Elizabeth Edwards

AT&T has a payment processing glitch that is allowing multiple payments to post to customers bank accounts and the customer service representatives are not trained or informed on how to deal with complaints or answer any questions regarding this issue. I have been on the phone for 1 hour 45 minutes with AT&T customer service today and transferred to 5 different departments and each time I was told the technical outages have been corrected as of yesterday and they are not aware of any new issues. In this extended conversation with multiple agents at AT&T no one ever understood that I was trying to report that they were having problems as my online payment made this morning posted to my account 8 times within 15 minutes. My bank was on the line and explained that indeed there were multiple payments pending submitted by AT&T but each agent stated they had no record of any such transactions and would not be able to assist me. After 1:45 min the 5th customer service representative just hung up on us in the middle of the conversation. This is the worst customer service company I have ever dealt with. I have had to freeze my bank account so that no more pending charges could be made against my account by AT&T and will now start the tedious process of rerouting all my automatic payments from this account elsewhere. What a huge pain this company is causing me and no one even bothered to recognize that there is still an ongoing issue that needs to be resolved. What a shame.

Angie reeves
Angie reeves

Join the Discussion – OMG!!!! I am attempting to call corporate because the same has happened to me as well! I am beyond pissed!! My payment has posted to my account 2 times and I am so aggravated that I have to constantly call and call……. with constant LIES and bs. PLEASE stay away from this company.

Ellen, Fresno Ca
Ellen, Fresno Ca

The new format on direct tv is absolutely horrible. I have been a customer for many years. The customer service dept has been wonderful in helping me with other issues. But this new format is still enough to make me leave Direct TV. I have spoken to no one who likes this new format. the old one wasn’t broken, why fix it? All you white shirt people in board rooms, listen to your customers and go back to the old format. You’re going to lose a lot of business.

Carol Dayton, OH
Carol Dayton, OH

You are absolutely the most horrible company on the planet. My service has been down for over a week and each robo and occasional human has a different story to tell—although they may thank you for being an AT&T customer and just hang up. How’s that for problem solving.

PATSY JONES
PATSY JONES

hi my name is PATSY JONES I LIVE 1482 SISKIN DR CORDOVA TENNESSOF YOUR E 38016,THIS MORNING I FILE A COMPLAINT WITH THE BBB ON AT&T . ONE OF YOUR IDIOT INSTALLERS CAME TO MY HOME WITHOUT MY PERMISSION AND PRECEDED TO TAKE MY GATE APART BECAUSE HE COULDNT GET IN. HE DIDNT HAVE MY PERMISSSION TO BE ON MY PROPERTY. SO ANOTHER ONE OF YOUR IDIOT MANAGERS TO HIM TO GO IN. HE TOOK MY GATE APART AND WENT IN MY BACKYARD WITHOUT MY PERMISSION. I THINK THATS IS CALLED BREAKING AND ENTERING. THE POLICE TOLD ME TO CALL YOU PEOPLE. IF YOU DONT HANDLE IT, I WILL CALL THEM BACK, I CALLED AN ATTORNEY THIS MORNING TOO. I WILL BE TALKING TO THE NEWS PEOPLE ON MONDAY.

tanya R travis
tanya R travis

AT&T is the most horrible customer service I have ever had the pleasure of dealing with. Upgraded two phones one in January and one in February. At that time I had the option to send back my old paid for phones in order to receive a rewards credit for each phone up to $200.00. I did that in February and again in March. I have been on the phone for 4 hours total off and on from being put on hold, being disconnected, being spoken to rudely in a condescending manner as if I’m just another degenerate bothering them. I have been a loyal AT&T customer for years since they were cellular one. Each individual I speak with I again have to repeat my entire scenario to them and let’s face it they could give less then a shit. I’m more then frustrated because this is NOT the way you are supposed to treat customers that have been with you for a long period of time. I feel as I have been scammed by AT&T and clearly taken advantage of. No one knows what I’m talking about except after about the 10th person today. She found what I was speaking about and had to put me on hold to gather my rewards but guess what….. I was disconnected and once again no one knows what I’m talking about. AT&T I will be leaving you because there is too much competition out there to be dealing with this nonsense. I wouldn’t normally post such nonsense however I feel it is very important to let it be known in case any of y’all are thinking about switching to AT&T. Don’t do it!!!🚫

Laddester L Conyers
Laddester L Conyers

I cancelled my DIRECTV four months ago and you all owe me a refund of $113.00 and I ‘ve called over and over and even chatted and everyone all gives the same lie. You’ll get your refund in 3-5 days so far nothing. I am going to inform the Georgia BBB real soon. I am getting all my refund notices together and I am going to send them to the CEO of AT&T so that he can see what incompetent people that are working for AT&T. AT&T is the worst company in the USA in my opinion.

Brett Randles
Brett Randles

Nightmare from day one. We signed up for internet and directTV. When they came to install the internet the technician said that we had cancelled the order for directTV. We had not. They had made a mistake. It took almost a month to get someone out here to get it installed. Then while they were installing it a representative shows up and talks us into switching to AT&T cell service as well saying we would be paying around $150 a month for service. He lied. Our bills are around $280 a month. They took this months payment out 21 days early which completely screwed up our budget and I hardly ate anything for a week just so my kids could eat. Now our internet is has been shut off due to no payment even though they are the ones that took the payment out 21 day early. When we call we get different answers from everyone. AT&T are lier’s and crooks and they refuse to fix any problem. They are a huge company who makes their money off of being con artist and they do not care about their customers even a little bit. Oh and we were also promised a $300 visa for our troubles. LOL! You think we ever saw that? NOPE!

Rebecca, El Paso, Texas
Rebecca, El Paso, Texas

Our cell phone service does not work in and around our home and att has jerked us around for months—each time we’ve called the reps are inconsistent with their support. Customer service kept me on the line for 2.5-hours today, transferring me to different agents 5-times!! Last transfer to a department that was closed!!! First rep, Natasha, troubleshooted my phone for about 30-min and when she couldn’t fix the issue she said she was helping another customer and told me to call customer loyalty. I called and the next rep, Trendo, transferred me while I was speaking with her…and to another tech (Jacob) for troubleshooting. Jacob was rude and treated me like I was an idiot. I asked for manager, held on the line for a long time, Arnish listened and then transferred me to Dave. Dave was very hard to understand but said he would help us resolve the issue. After a long wait on the phone Dave transferred me to a department that was closed.
We are paying for 4-cell phones that do not have service in and around our house and att continues to give us the run-around. This is so unethical of att. I will be seeking legal advice because my daughter couldn’t reach us at home when she was driving home alone from college and her tire blew out on the highway—our phones didn’t have service at home to receive her emergency call!!

Tammie
Tammie

AT&T is without a doubt the WORST company I have ever tried to deal with. I have 4 cell phones, a landline, a tablet, a watch, WIFI, and AT&T U-verse with these folks!!

I can’t get my business cell phone to call forward to my landline. It states that this number has been forwarded to many times!!! I was NEVER told that I have limited times to forward my business number when I spoke to the Rep. I asked her if the cell number could forward calls, she said, “yes”, she never once mentioned I have a limited amount of times to forward my calls.

AT&T Corporate, how about doing all your customers a favor and retrain you CSR’s, because as it stands right now, I can see many people going with other companies.
Absolutely ridiculous!!!

Charity Malovcic
Charity Malovcic

I am not happy with att I have been trying to get att to pay out my old phone contract when we switched over we switched during that promo and I still do not have that pay out. All I want is it paid off. I cant get any where this is very frustrating to the point I want to leave the company. The sad part I pay them more then what my pay out is a year. NOT HAPPY as ALL.

Tired of Fake News
Tired of Fake News

Now that AT&T owns CNN I hope AT&T cleans up the Fake News of CNN and has CNN report the news in a fair and balanced way. AT&T needs to send some of its reporters to manners school.
I feel CNN is a blight on the excellent reputation of AT&T.

K torio
K torio

I have been a long time customer of AT&T and it seems that the company AT&T used to be no longer exists. I purchased an iPhone X as a Christmas gift for my son. I ordered it by phone through AT&T. It was the wrong one so I returned it by mail and purchased one at the AT &T store. Big mistake …Now they are billing me for 2 phones even though they sent me an email stating they have received the original phone I ordered. I have been calling them every month with promises that it will be taken care of. It’s been 9 months! Today they finally told me that my credit for the phone was denied because they received the phone after 30days. This isn’t true because I purchased the phone on December 8th of 2017 and returned it on the 27th of December through the post office. I have the tracking to prove it. They said they didn’t receive it till January 12,2018 so that it’s passed 30 days. It seems to me that once it’s on its way and tracking shows it that should be it. Anyway I told them I will just take the phone back. But I’m not paying for a phone I don’t have in my possession. So now I will have to see if I can get the phone back through the store which they say I can. But I will have to see how the whole billing situation is going to turn out. It seems they are no longer customer service oriented. And very disappointed with their service. I guess that’s what happens when a company gets to big. Once I’m done with all this I will be shopping around for a different provider.

SEG
SEG

Hands down the worst service ever!

Laurie Haskins
Laurie Haskins

AT&T have committed a criminal act by misrepresenting a promotional deal to me, which I accepted. As soon as I found out the scam, I called ATT customer service, where I had (over two days) 4 representatives tell me they would correct the problem. They didn’t. THERE IS NO ACCOUNTABILITY IN THIS CORPORATION. YOU DESERVE TO BE SUED. YOU ARE COMMITTING CRIMINAL ACTS by lying to your customers. CONSUMERS BEWARE!!!!!!!!!!!!!!!!!

David
David

Called Direct TV, to find out price of Direct TV and/or internet service where I moving to. After almost a ten minute wait and no button to press for my question. Service rep answered, speaking very poor English, says she can’t give me information because if internet only I have to talk to ATT. So I was told to hang up and call ATT, so I asked to be transferred, told different company??? I asked could she call, she seemed troubled by such a request. Next customer service rep answered, better English but did not understand me. She asked if I was talking via speakerphone, I stated yes and I that I had severe medical problems with my neck, so I had to talk with the speaker, she then stated she could not help me. What type of company is this? I have already canceled my phone with them from past customer service issues, now it seems it is time to part with them completely, my long history of non-customer service it way too much!

Sharon_Johnson (267) 994-6571
Sharon_Johnson (267) 994-6571

I have been with AT&A now over 20yrs, We are in technical way that Teller Market can call me anytime they wish to. I am not sure how there are getting my number but, all day they call me and I block them and then another call me again. You are my provider it should be a way for you to help me stop them. I believing every time they call me it has an impact on my bill. it using up my mins unnecessary. Please support me in getting them off my cell phone. If you can’t help in anyway, I was thinking to get to get rid of my phone for a while to stop this nanoring problem. Being your are a technical company are you work on ways to block them from getting access to service of your customers. I am a senior and I can take these call.

Robin Miller
Robin Miller

I was told I was getting a certain phone and now nobody wants to honour it, all managers want take my calls, reps staest that they will transfer my call instead they disconnect them, I’m fed up

Cathie Guirl
Cathie Guirl

How on earth does this pathetic company stay in business?
I. like you, have NEVER been treated so horribly and lied to repeatedly during the entire time I’ve been involved with them!!!! I’m so Tired of all this BS!!

charles mcdonald
charles mcdonald

I have tried every method of seeking help that I can find. While using ATT pre-paid I activated a phone for my mother in law. I had issues activating it and called customer service. They should have ported in her old number and they did. In the process they activated another number and never cancelled it. That number is 5706003612. We were billed from November 2017 until July of 2018. We never used this line. While admitted they can see they made a mistake. Everyone has said they do not have the power to correct it. I have talked to the dispute line, the social media department, my credit card company, billing, and customer service. The card is a joint credit card and may be under my wife Sarah McDonald. Please help me fix this issue. 5708094762

Richard Blackerby
Richard Blackerby

When we purchased our phones, I asked if I qualified for a discount as a retired veteran. I was told you did but you failed to honor that discount. You even advertise it on TV.

Marie Gabbard
Marie Gabbard

I was told by an AT&T representative that if I switched to their network I would be able to get a free iPhone, unlimited minutes,txts and data, hot spot, and Direct TV for $180 a month. I have had your service for 6 months and have had to call and beg or threaten to get any amount taken off my bill, and just my wireless service is over $200 a month and forget Direct TV or free phone. Now I’m being told there is nothing they can do and I’m pretty much with them for 3 more years. I would love to get another wireless service but can’t afford to pay $700 for the iphone to cancel the service

celeste defreese
celeste defreese

Please help, somebody from ATT. I need to get internet up in Royston, ga.
My cell ph, 706-xxx-xxxx

christopher reaser
christopher reaser

Customer service is the worst I have ever worked with. I have been with DirectTv since 2008 and then when you merged with AT&T I switched my cell service. This was the worst thing I could have done. I might be canceling all my services here soon with you. Please give me a call.

carlos v kaigler
carlos v kaigler

Att added some showtime etc channels without my consent..and forcing me to pay a bill i dont owe..i never asked for special Channels…if this matter is not handled i will be contacting higher ups