Capital One Headquarters

Capital One Financial Corporation Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Capital One Financial Corporation Headquarters.

Write a review or read complaints from other customers.

Capital One Financial Corporation Headquarters Phone Number and Contacts.

Company Website
http://www.capitalone.com
Corporate Address
1680 Capital One Dr.
Mclean, VA
22102
Company Contact
Richard Fairbank
Position
CEO
Phone Number
(703) 720-1000
Employee Count
31,542

What is Capital One’s Corporate Office Phone Number?

Capital One’s corporate office phone number is:  1-703-720-1000.

What is Capital One’s Customer Service Phone Number?

Capital One’s Main Customer Support phone number is:  1-877-383-4802.

What is Capital One’s Corporate Office Address?

The Capital One Financial Corporation
1680 Capital One Drive
McLean, Virginia 22102, USA

What is Capital One’s Email Address?

The company lists to email addresses: comment@capitalone.com for loan applications and abuse@capitalone.com for fraud detection and lost/stolen cards.

You can also contact Capital One via their Twitter handle is @AskCapitalOne. The company’s agents are available on Twitter from Mon-Sat 8:00 a.m. – 10:00 p.m. & Sun 10:00 a.m. – 7:00 p.m.

 

Capital One Executive Team.

Management team contacts:

Chief Executive
Richard D. Fairbank
1680 Capital One Dr
McLean, VA 22102-3491
(703) 720-1000
Richard.Fairbank@capitalone.com

Corey Lee
VP Customer Management & Marketing
1680 Capital One Dr
McLean, VA 22102-3491
corey.lee@capitalone.com

Sanjiv Yajnik
President, Financial Services
1680 Capital One Dr
McLean, VA 22102-3491
Sanjiv.Yajnik@capitalone.com

 

Full Capital One Executive Team.

Richard D. Fairbank Chairman, President & Chief Executive Officer

Richard Scott Blackley Chief Financial Officer

Christopher T Newkirk President-International & Small Business

Michael J. Wassmer President-Card Business

Frank G. LaPrade Deputy General Counsel

Michael C. Slocum President-Commercial Banking

Timothy P. Golden Chief Accounting Officer, Senior VP & Controller

Sie Soheili Media Relations Contact

Jeff Norris Senior Vice President-Global Finance

Jory A. Berson Chief Human Resources Officer

John G. Finneran Secretary & Chief Risk Officer

Matthew Cooper General Counsel

Aparna Chennapragada Independent Director

Peter Thomas Killalea Independent Director

Pierre E. Leroy Independent Director

Catherine G. West Independent Director

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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NANCY TELIZYN
Guest
NANCY TELIZYN

I have a serious complaint. I had paid on one of my credit card accounts which is due on the 25th of every month. I had made a payment on the 23rd. I have contacted Capital One over and over all this week to be told that my payment is on hold …why?? The keep telling me that my bank has not release the funds yet. I have called my bank to make sure they have the correct account and routing number and they have verified that they do. I should not take all this time to withdraw the money… Read more »

Cynthia Daniels
Guest
Cynthia Daniels

Pissed off waiting for check to be released held 5 days been with cap1 13 yrs and cashed a checked from same co 1 month ago

Bob
Guest
Bob

Absolutely lousy, inaccurate and deceitful customer service for the last two weeks. My 360 accounts stopped working with Quicken. Cap one said not our job to help. Denied they were migrating from 360, I was the ONLY one with that problem and it was all Quicken’s fault. Today I was told I should never have been on 360 and no, Capital One, was not going to tell customers that they were migrating from 360 and had no responsibility to do do. Capital One works great as long as you have no problems. But they will be singularly unhelpful if a… Read more »

Cheryl
Guest
Cheryl

I had a problem with using the ATM in May The security was not nice and wouldn’t give her name

Robert Nacarano
Guest
Robert Nacarano

Rep claimed my new Dr/ATM card with the same number was lost via FedEx (which is serious) last week, so they had to issue another card with a new number. Meanwhile, I received the first one after a week. I couldn’t even keep my old number, which would’ve been so much easier for me. So I had to wait additional days to receive the new one but the problem is they froze my current card and I had to take money from the ATM to have with help from Cap One rep which is so inconvenient. So, I was left… Read more »

Rosalyn
Guest
Rosalyn

I am waiting for Capital One to refund the money that was stolen from me when someone took my check out of the mailbox. First they said 24 to 48 hours. That was on 6/18. On the 21st they told me tomorrow, which would have been 6/22. As of today, 6/24 I have not gotten my money back. On top of that, the manager told me she cannot help me anymore because she has to manage two other branches. So, each time I go to the bank I have to deal with someone else and explain my problem from the… Read more »

ANONYMOUS
Guest
ANONYMOUS

TERRIBLE SERVICE FOR 360 ONLINE ACCOUNTS! NO ONE KNOWS A THING! IT TAKES OVER 30 MINUTES TO RESPOND AND STILL NO ONE KNOWS A THING ABOUT THE 360 ACCOUNTS! NO BENEFICIARY ALLOWED WHICH IS UNHEATRD OF!

Brian Carlton
Guest
Brian Carlton

Two people behind the counter at 11:30 am on a Saturday morning. AND, now these two must do a scan of all driver’s licenses even for the simplest of transactions. Took 20 minutes to service six people. The height of ridiculous. No respect for the time of any customer. And, of course, the website won’t recognize the username and password again. Must verify and reset same to the original which takes another wasted five minutes. Finally, this bank will hold a sizable check from today (7/14) until the following Monday (7/24) despite the fact that the check will clear overnight… Read more »

Unhappy Customer
Guest
Unhappy Customer

Capital One needs to start training their customer service representatives. I spoke with Linda customer ID # JSE203 ( who knows if she even gave me the correct ID since she refused to give it to me to begin with) and she could not answer my question. My question was simple as to why I am I not due for an upgrade on my card when I have been a loyal customer for 4 years? The answer she kept repeating was because her computer said I’m not up for one at this time. After 4 years being a loyal customer… Read more »

Tom Johnson
Guest
Tom Johnson

Capital One has the worst credit card approval process. I have been waiting for weeks and have gotten no answer about the status of my application. The outsource their approvals to the Philippines. When I spoke to a representative in the Philippines she complained that the system is not working.

Ellen Genis
Guest
Ellen Genis

I’ve had Capitalone before it Ever was Capitalone . When it was Northfork Bank. I’ve obviously been a loyal client for decades. I’ve been hacked since it became Capitalone but then I just moved to Florida and I’ve been dealing with continuous daily hacking on my 2 credit cards. I’ve spent numerous days, hours, and weeks on the phone with your PATHETIC CUSTOMER SERVICE. I am a very conscious person who checks her balance at least 2-3 times a day. We are now talking $1,000’s of fraud. I’ve been left with no choice to try reaching out to Corporate .… Read more »

Keela
Guest
Keela

I paid off my card balance on Aug 18 when the bill was due Aug 28. A statement come for Sept saying $27 is owed. I called to understand the balance and was told it from my cycle dates and I should have called to get a pay off balance. Pissed doesn’t begin to describe how I feel about this company I’ll have this card for over 10 years and paid it off before and this has never happened why now. I will never use this card again.

Carol Sue Tittman
Guest
Carol Sue Tittman

Recently opened checking, debit, credit card accounts with CapitalOne. Of course, as with all these call centers, incorrect information or NO information is given by your representatives or not provided, very DELIBERATE and DECEPTIVE practices by your representatives, either instructed by your bank or done for their own personal gain. Your bank has already been reported to banking, financial federal agencies in Washington, DC. I would suggest you address these issues or your bank as others I have closed accounts with will loose customers and your huge banking business will go right down the TOILET! As with other banks I… Read more »

maddy ciulu
Guest
maddy ciulu

I am a long standing customer of Capital One and now I see that the customer service level is dropping below Bank Of America’s. I have a new credit card that I’m trying to link to my existing accounts for over a week now and Capital One is unable to do that! I cannot believe that they have issued my credit card and now I don’t have online access to it. I’ve been calling and asking for help every day and they cannot resolve the problem. This is breaching their terms and conditions and possibly the consumer’s rights! I will… Read more »

George Owens
Guest
George Owens

I paid my account off in Jan. 2018, but they put it on another card number. Know they are saying I owe $946.40 on that card which I never have used, also there was fraud active on a card I never had in the first place.The card was used in Michigan and Missouri at the same time as the one they say I have.So I feel I don’t owe a thing to Capital One at all,

Anthony Summers
Guest
Anthony Summers

IN AN EFFORT TO RECTIFY AN EGREGIOUS ERROR IN BILLING FOR MY QUIK SILVER ACCOUNT ENDING IN 6667, I SPOKE WITH TWO SUPERVISORS RELATIVE TO THE ABOVE MENTIONED ISSUE AND I EVEN FAXED DOCUMENTED PROOF FROM MY FINANCIAL INSTITUTION CONTRARY TO ERRORS MADE AND ABSOLUTELY NO ONE HAS RECIPROCATED THE OBVIOUS CORRECTION. THE REPS NAMELY A PERSON NAMED MAUREEN REQUESTED A TRACE NUMBER OF WHICH SHE AND NO ONE IN THE BILLING DEPARTMENT IS PRIVY TO. STATEMENT I FAXED WAS INDICATIVE OF PAYMENTS BEING DEBITED FROM MY ACCOUNT ON JAN. 1, FEB1, AND SEPT. 1 BUT WAS NOT CREDITED TO… Read more »

Anonymous
Guest
Anonymous

We are being charged interest on a zero balance. This is not fair.

Seth Greenberg
Guest
Seth Greenberg

Last month I accidentally made my payment 2 hours late and when I called about having a fee waived they would not help me in any way and even went as far as having a patronizing attitude to me in the process. I pay on time every month and to be 2 hours late one night and have them unable to help me out with the fee is horrific customer service and I am appalled at this behavior. After reading all the other comments here I now understand why. This company is the absolute worst and I want everyone to… Read more »

SusAnne
Guest
SusAnne

I just found out this morning that Cap One closed my account due to two returned payments from my checking account……..which was hacked!!! My checking account got infiltrated about 3 weeks ago so I’m having to catch things as they come in. I have been with Capital One a long time and have never been late, never even been over my credit limit either. I get paid every week so I normally schedule payments every two weeks whether they were due or not. When I called them this morning, I was told that I violated the “rules” of Capital One… Read more »

Ramon Solis
Guest
Ramon Solis

To: Management Capital One Bank – Rutherford Branch 74 Park Ave. Rutherford, NJ Subject: Complaint about services denies and improper racist behavior. RE: Ramon Solis xxx-xx-2778 Dear Customer Service, I was trying to open a new bank account with your bank because I saw only good reviews about your Capital One Bank, but I am very disappointed to inform you that my encounter with an individual that represents your branch, who goes by the name of Jeffrey Marsch, was very rude, unwillingness to help and was overall a chaotic experience. On Saturday, October 27, 2018, around 12:45 pm, My wife… Read more »

Bonnie
Guest
Bonnie

I need your assistance please. I’m having a extremely difficult time getting a response from Capital One Customer Fraud department. I’ve been a reliable and happy customer of Capital One for decades. Please help me. Thanks

Beverly Christopher
Guest
Beverly Christopher

Waiting to open an account has taken far too long due to the response to everyone is trying to snatch chairs from a homeless lady that I understand the situation but you’re more concerned about the chairs then getting your customers in and out as well as trying to open accounts there’s already been a few people to walk out this location is on Rankin Road horrible location I will never ever come back to this location again for anything

Chad Johnson
Guest

Requested the app to be fix and a paper bill. They denied that request because they enjoy slamming late bill fees on our account.

Sylvia Davis
Guest
Sylvia Davis

Mr Fairbank. I have a 750 credit score, I have been a customer of yours for many many years, I have never been late with my payments, and you have raised all of my apr rates for my 3 accounts with you to ridiculous proportions. 25%? When I requested those to be lowered do you know what your “customer service professional” said? “Then close your account”. Really? Im disgusted by your “customer service”. Is this the way you run your business? I own and run a small business. I carry inventory so my credit cards vary depending on the time… Read more »

Donna Rivituso
Guest
Donna Rivituso

I have been unable to reach some one @ the executive level, 1 hour in w/over a dozen calls.

Robert J Williams
Guest
Robert J Williams

I have an issue that needs to be resolved it’s a serious matter and I have a complaint as well

Dr. Richard Sulman
Guest
Dr. Richard Sulman

Today I closed my bank and credit card accounts with your bank. Nobody cared why ?? What a way to not run a business.

Marion galla
Guest
Marion galla

Capital one notified me re a purchase I did not make.after discussing it with CS was told I must receive the item,and send it back to get a refund.Why?

Carol Sue Tittman
Guest
Carol Sue Tittman

The bank is terrible, call centers biggest farce ever, SLEAZY employees and what you call a bank

Marlene fischer
Guest
Marlene fischer

I have had such a horrible experience with Capital one . I have several fradulent activitys put on my credit card and everytime i deal t with the fraud department the fraud department never real fixed the issue at hand but always sent out a replacement card that took 7-10 business days . I have a total of 7 cards and the last card capital one gave me the card was already pre-activated and ready for use I thought no credit card company was supposed to do that . And too they capital one has my credit score to become… Read more »

Dianne from capital one sent to instead of complaint at corporate headquarters.
Guest
Dianne from capital one sent to instead of complaint at corporate headquarters.

it took 2 hrs first call and 45 minutes second call and still no one who knew how to do their jog. 678-828-9801

Dianne from capital one sent to instead of complaint at corporate headquarters.
Guest
Dianne from capital one sent to instead of complaint at corporate headquarters.

it took 2 hrs first call and 45 minutes second call and still no one who knew how to do their jog. 678-828-9801. just talked to vrj163 trying to get complaint dept just now she refused

Andrea Pittari
Guest
Andrea Pittari

I called to “dispute” a charge and get some information. Instead my card was sent to the fraud department and deactivated. I have numerous bills paid automatically by my card. As this happened at the end of November I received notices of cancellation from companies requiring to spend hours on the line correcting this. No one at your company seems to give a damn. All they do is apologize. i want to make sure this NEVER happens again! I want a notification EVERY TIME a charge is submitted on my account. I want you to train you representatives better. I… Read more »

Gregg Foster
Guest
Gregg Foster

My name is Gregg Foster. I don’t usually write this kind of letter, but I had to have my say about your possible decision to rescind your advertising with Carlton Tucker’s show. I, for the life of me cannot understand why people and company’s like yours would consider such a move. What is wrong with telling the truth? If people don’t think the immigrants are not detrimental to a country, any country, just ask Tijuana, Mexico! They(the immigrants) are absolutely trashing that city!!!! The government in Tijuana wants them gone! If the immigrants want to enter the US, fine and… Read more »

Stacy N ADAMS
Guest
Stacy N ADAMS

Haven’t had increase on my credit card since 2016 an been lied pushed around

Phil
Guest
Phil

The usury level interest rates which they have been charging our company account are extraordinary. Higher than 30 % as a “penalty rate’ as we had a business down turn in late 2017 which slowed our payments to them. They promised multiple times to drop the rate once we were back on track, which we accomplished by march 2018. The corrections have not happened and we cannot get them to make the corrections, costing us hundreds of dollars per month. Their Call Center people pay us lip service and say ” they cannot do anything”. So, consumer beware of “what’s… Read more »

John Balkurna
Guest
John Balkurna

I have problem with your office in Salt Lake City UT. I have a dispute w/Naylor Kitchen. They did awful job. your co. gave us the money twice and took it back. I sent all the information that they requested and they said, they didn’t receive it. I sent it again on 12/11/18 cert. and reg mail. cost me $27.45 It arrived 12/12/18 @9:27 a J.Montille signed for it. I spoke to Lakehha ID#IQN496 on 1/7/19 she said, they never received it. They don’t deliver large envelopes I told her who signed for it and she said, someone must of… Read more »

Adrian Thompson
Guest
Adrian Thompson

On 1-20-19 @ about 1:15 I called to inquiry about the interest that has been charged on my account I spoke with a Michael #M1P802 and Roy#DIT8 both refused to give me the number to Corp saying that they don’t have it which it hard for me to believe that is true. I didn’t like the way I was being treated as a customer. Matter of fact I am a good paying customer and feel like my situations could of been handle more professional that what it was. They both seem to display a nonchalant attitude. I did appreciate the… Read more »

Douglas Short
Guest
Douglas Short

My name is Douglas Short I have two Capital one Credit cards. One is a authorized user with my wife and the other is my personal card I use for business. we experienced fraud over six months ago. We contacted capital one they were great they identified the fraud and credited both of my accounts, they also sent a letter saying it was verified fraud and that they will stop any more charges from coming through. Fast forward to yesterday 01/28/2019 and we have another charge on the number five reissued card number. I have gotten no where with the… Read more »

SARAH MCLEAN
Guest
SARAH MCLEAN

my account and i have made a payment with a m/o mailed and yet no one can asst me in this matter . I HAVE SPOKE WITH 3 SUPV YET THEY ALL HAVE DIFFERENT ANSWERS NO THING BEING RESOLVED .

Daniel G Liggan
Guest
Daniel G Liggan

I have a small amount of credit $600.00 with you Capital One Card). I have spoke with your customer service about a credit increase many times now. I have been a great customer and have paid everything I owe before time. I have 4 other cards and the smallest limited on them is $3000.00. If you want me to continue to use your card to buy penny candy then by all means refuse me an increase but please tell you employees to quit telling me I am eligible for a damn increase and after I ask you turn me down.… Read more »

Rose
Guest
Rose

Stop sending junk mail to my deceased husband it is very upsetting me that I had to let my lawyer keep all those junk mails..I call customers service and they supposed to remove his name and address off the mailing lists.Please let my husband rest in peace and let me have peaceful life without seeing his name on the junk mail

Sandra. Moran
Guest
Sandra. Moran

My husband has a capital One card .He got a new phone nomber and had it changed and now he can not use it.He sent his drivers license card to identify him and via email. like they told him to do and they still will not take off the restrictions. What the hell is he suppose to do. I would like your help .Please My email is smmoxxx@outlook.com Please help

Maricela Gonzalez
Guest
Maricela Gonzalez

I had a car loan I allowed it to get repo because I had co-signed for someone else and took over the car when he stopped paying it I took over made payment arrangements and when I did Capital one knew the problems and allowed for co-signer to move around our plan arrangements and not only did they do the changes causing me financial problems CAPITAL ONE disclosed my bank information to the co-signer digit by digit he showed me the recording. As that was not enough the car was sold and my credit has been damaged and I get… Read more »

Paul Fontaine
Guest
Paul Fontaine

Capital One withdrew $724.92 from our checking account that I can only assume was for someone’s credit card balance and I have a negative checking acct over $522 now. Apparently it’s going to take up to 10 days to fix the issue… My phone number is 352-470-xxxx and I have no way to pay my mortgage or other bills that are due around the first of March.

Robyn
Guest
Robyn

I’ve been a loyal customer for over 10 years and Capital One is my main bank. On February 1st I decided to put down an $2,000 security deposit using an international wire transfer for a destination wedding vacation home. This was my first experience with a wire transfer internationally so I was relying on the bank to take care of it. The bank manager failed to put the account number on the transfer and told me I wouldn’t be able to request any changes until after 8 business days to see if it goes through. On the 9th day February… Read more »

Jennifer walker
Guest
Jennifer walker

Capitol one has closed my account down 4 months ago because I deposited a bad check that I received in a scam but none of the money was touched , I waited to see if it cleared and supposedly it didn’t and it was bad so capitol one closed my account down but to this day I get a monthly statement saying my account is drawing interest off of this supposedly bad check I deposited and capitol one hasn’t refunded or sent me my money I had in the account previous to this bad check and I’ve made calls after… Read more »

Nancy gonzalez
Guest
Nancy gonzalez

I have account with Capitol which I pay off and now they charging 3.49 which they won’t credit..really is pay off never had problem until today and I’m great customer..

Anonymous
Guest
Anonymous

Awful customer service and supervisors worse. Don’t get cc or bank with them

Crystal Duncan
Guest
Crystal Duncan

Capital One Auto Finance

Anonymous
Guest
Anonymous

Company is the second worst credit card company. As they will close your account in the middle of the night with excellent credit scores and no delinquencies without any explanation. They have no long-term loyalty or concept. I never was late or over limit and its been over 13 years with this awful company

athena franklin
Guest
athena franklin

My account was hacked. I’m going out of town Monday. How do I get my account credited back the 1800 that’s been taken out immediately?

Vanessa Francis
Guest
Vanessa Francis

Bank card credit building keep paying not able to use the card anymore over $200 limit. I would like to have my money cash send to.me for what, I put in this card not able to spend use for anything. Thanks

Gene
Guest
Gene

Capital One’s association with President Trump in today’s press cheapens the relationship the company has with it’s account holders. Surely the company didn’t realize his ilk back on day 1.

The corporate leaders should apologize and quietly back away. Soon.

Anonymous
Guest
Anonymous

When I worked for a bank we had a dress code but when I go into Capital One Branches on Long Island they are dressed in jeans and sloppy clothes and look very unprofessional. What ever happened to looking professional and presentable. Have our standards come down this low?

Anonymous
Guest
Anonymous

Why can’t your Capital One Branch in Mattituck have a driveup since you closed the branches in Southold and most recently the one in Greenport which both had driveups. You can apply to the town to put one in. That Mattituck branch is very busy now that both of the other branches have closed. It is very difficult for the elderly to bank at Capital One Bank now!

Gabriele Belden
Guest
Gabriele Belden

My son, Steven Sutcliffe, (111 E. Astor, Colville, WA 99114) who is handicapped, has been trying to close his account for over a year. For some reason, your company has not got their act together to do so until now. Of course, they have now charged him with another annual fee. HE DOES NOT OWE THIS! Calls to the 800 numbers are just useless. Runaround after runaround. He is on Social Security Disability. $50 is a lot of money for him especially since he DOES NOT OW IT! Please direct us to someone who can actually do something immediately. He… Read more »

M. FITZPATRICK-REY
Guest
M. FITZPATRICK-REY

TERRIBLE CUSTOMER SERVICE NEVER CAN RESOLVE A PROBLEM ALL CUSTOMER REPRESENTATIVES IN ANOTHER COUNTRY CANNOT UNDERSTAND A WORD THEY SAY THEY DON’T COMPREHEND I HAVE HAD CAPTIAL ONE FOR MANY YEARS BUT ITS COMING TO END I HAVE FRIENDS WHO DONOT WANT TO DEAL WITH A FOREIGN COUNTRY YOU MAKE MONEY AND WE LOSE…..POOR SERIVCE. CALLED CORPO NO ASSISTANCE THERE WHY HAVE ONE???? M.FITZPATRICK-REY

Anonymous
Guest
Anonymous

Ex-Capital One member. In May my credit union checking account was hacked and I had to close it. In previous two weeks I had sent 5 payments to Capital one. I pay my balance immediately. All of them were posted on my account. These payments were denied by the credit union. So, Capital One then puts all five payments in my statement as if they all showed up on May 29. When the new account was open, I linked it (June 1) to my Capital One account. I sent money to cover the denied payments plus the balance on the… Read more »

Mike Cawthard
Guest
Mike Cawthard

Capital One sent me an email saying I had a credit line increase and I declined. What I called customer service to verify and see I decline the increase, I was told that it will negatively affect my credit score. The customer service agent told me I would have to contact the credit bureaus to talk about my concerns. When I told him I shouldn’t have to jump through hoops and talk to a credit bureau he told me there’s nothing he can do. He was very very unprofessional and unwilling to help in any way shape or form. I… Read more »

Andie
Guest
Andie

Adaijah is a supposed manager that does nothing but reads off the screen. Says she has power to release checks but will not do it because she can’t at that time. WTH unprofessional and worse than Wells Fargo or Bank of America

Raye LINDSEY
Guest
Raye LINDSEY

Capital One customer service is a JOKE! Opened a new 360 account #5221 which you have refused to transfer funds to complete. Got email from “Anthony” claiming to need more information. I called the provided number but have been on hold for 30 minutes trying to resolve this matter. Clearly Capital One is not SERIOUS about doing competent banking business and has bitten off more than it can chew!! If you cannot contact me with your questions to open this account then just FORGET IT! Lot of other places will gladly and proficiently take my $50,000!
Raye Lindsey

Amy White
Guest
Amy White

Good evening, my name is Amy White and I am a GM Capital One Card holder. I was recently contacted by your fraud department and was advised that there were some small concerns regarding my Personal GM Capital One Card account. I was asked to send in my ID/DL and SS Card as well as the 5 individuals on my account as authorized users. I provided that information and received another call stating the information was received however, they were not going to restore my account. In fact they decided that they wanted me to provide every individual who’s ever… Read more »

D W
Guest
D W

I reveive a capital one solicitation twice a week it needs to Stop I dont CARE to have any business WITH this company. Im also tired of returning your junk mail every week. Remove address 4303 Harvard Detroit MI 48224 2345 asap We have the Dns option on our mail and No solicitation letters have been mailed.

Martha H. Crave
Guest
Martha H. Crave

I am more than unsatisfied with Capital One. With the March 2019 exposure of millions of accounts and we are
Just now being told. I find that really unacceptable.
A reputable company would not leave the person hanging
Out in the wind for that length of time without some kind of acknowledgment of the situation. I’m beyond frustrated and my anxiety is overwhelming . I want some kind of compensation for this nightmare you have put me thru. I’ve had a husband in hospital and now this. I want something done now.

Terry Camnitz
Guest
Terry Camnitz

SIMPLE…. My wife owed a little over 10,000.00. I make payment the first of this month of 10,000.00 dollars. Get statement, new balance around 240.00.
Minimum Amount due 148.00. Does anyone there have a calculator there? Or are you trying to rip my wife off.

Sue
Guest
Sue

I can not believe that you can not talk to a manager to get a problem resolved with there on line payment process. I guess I will contact the better business. It seems that this is a way for capital one to make more money off there clients by not processing the payments correctly, so then you are charged a late fee and then they refuse to wave it, even when you have a track record of consistent payments.

NH
Guest
NH

The worst company I have ever dealt with. They posted $535.00 to my account and I had to go through abuse, harassment,from their agents who ask d me to pay it even though I had nothing to do with that charge. I went through long hours on the phone trying to explain and prove that it is not my charge. Every agent & manager I spoke with had a different explanation and sang his or her own tune. They are not on the same page. After 5 months of back & forth, they finally realized that it is a mistake… Read more »

Nickolas Andrade
Guest
Nickolas Andrade

I get my social security check on the 4th Wednesday of the month. My credit card late date is around the 20th of the month. When I got my card about 5 months ago I requested a change of the due date. I was told the change would be in 2 billing cycles. It never happened and I made 5 calls to get the change done. Capital One CS said Cap1 policy prevented them form acting because my bill was past due. Their suggested solution was to pay my bill on the due date which is about a week before… Read more »

Jerry M
Guest
Jerry M

So today I thought I saw everything but I guess I was dead wrong. I needed to order merchandise from a web sight and I was told by the representative that Capital One had declined both my cards with them because my address did not match. So I ended up paying with my Chase card, I called Capital One and found out that the way my address was listed on my account was . The representative saw this and fixed the problem right away then here comes the problem, before she hung up she said “Oh by the way your… Read more »

Lisa. Chong
Guest
Lisa. Chong

Hello my name is Lisa Chong I’m trying to reach you from Toronto ontario Canada. I am also trying to reach jennifer r Jackson I believe I found a contact for her but you should be aware of something please call me at the phone number you have on file. It’s important and I am trying to give you a chance to rectify thos situation on your own before I escalate it. Thank you.

Linda Gauthier
Guest
Linda Gauthier

In order to change my phone # & email address there hoops to jump thru with apparent inaccurate information. I was then required to send in a photo of my social security card, both sides of my driver’s license and other personal information. I feel like I have been assaulted and raped. I am terrified that capital one will be hacked again or the secure email address will be compromised. But in order to be able to continue to use my card, this was required. I am very fearful that I did this. I believe it was a huge mistake… Read more »

Benjamin Beene
Guest
Benjamin Beene

I have been with Capital One bank since 2013, had car financing prior to joining their “bank” suddenly in the last week their customer service has gone completely out the window. After speaking to a member of management in the Richmon,VA office by the name of Matt (ID#551562) who was a completely condescending, rude, smart ass child I am seriously considering moving all of my accounts away from capital one and their seriously substandard practices. Everyone should run away from capital one asap. Hurry before it’s too late….they are costing me a fortune because of this new issue…such a disappointment… Read more »

Anthony Dion sanders
Guest
Anthony Dion sanders

anthony sanders says October 1, 2019 at 2:44 am Your comment is awaiting moderation. To whom it may concern, There are three major issues I’ve been dealing with in the past month. Upon applying for my first Capital One credit card, I was quoted being signed up for a six month trial period of secured credit, then would be unsecured if all payments were made on time and the account remain in good standing. I definitely fulfilled my end of the deal by keeping an impeccable record and consistently on time, account with Capital One, so after the six month… Read more »

joseph
Guest
joseph

my account cancelled due to a getting new phone number accused of fraud

Robert A Root
Guest
Robert A Root

why I can not switch my account to checking I have been trying for over a month my bank close my savings account what is the problem I have to pay my credit cards my bank has sent a letter saying my checking account number is good and my routing number is good what else can I do I am getting very up set with this please help me

Lesly Esquivel
Guest
Lesly Esquivel

Good afternoon, I’m reaching out to you due to the incredibly AWFUL service I have received from Capital One. I have been with this bank since I was 14 years old and am sad to say that I’ve never felt so disgusted with the lack of communication and customer service. I haven’t felt heard or understood and truly would never recommend this bank to anyone. I had someone break into my vehicle on Thursday 9/26/19 and steal my wallet. I blocked my cards as soon as I realized and contacted Capital One once I finished completing a police report. I… Read more »

Anonymous
Guest
Anonymous

Worst service ever. If I could relate a -0 I would!! Try to get a name off a title and have them send to the DMV is a joke they have no clue what they are doing and put you on hold for hours and the instructions are on the paperwork from the DMV very clear. 4 months now, I mean really!!! I will be taking my business elsewhere and never again do business with false promises.

Roger rose
Guest
Roger rose

I need to talk to a ceo or someone who cares ive had a card for a week they turned it off and now are saying im fraud so i had to cancel

Elsie R
Guest
Elsie R

I want to sent a complaint to the appropiate HQ department. Is the corporate office mail address listed here the correct masil address to post my complaint to? Thank you.

Annette Hamilton
Guest
Annette Hamilton

I have a problem with my due date.

brian davidson
Guest
brian davidson

They should hire some more employees for their customer support team. Good company overall, I just found it hard to get through on their customer help phone number.

David Campbell
Guest
David Campbell

i signed up for your deposit $50,000 in your 360 money market account on June 4, 2019 and spent well over the $500 minimum required. My $50K is still in your bank and I have not received the 50k points bonus on my credit card as of December 3, 2019.

Karen Snyder
Guest
Karen Snyder

I have been a customer with Capitol One since the early 2000’s. I am struggling financially right now and asked them to lower my payments and interest for six months. Apparently, my hardship doesn’t “qualify”, nor does my being a customer with them for so long matter. Trying to do the right thing and continue to make payments. Called Discover, who I also have a card with and have not been a customer with them as long. Not a problem at all! They cut my payments in half and lowered my interest. Capitol One suggested I go to an outside… Read more »

Vicki Willette Brown
Guest
Vicki Willette Brown

Capital One Auto Finance
Corporate Complaint
I have been made a “ Very Dissatisfied Customer” & I did nothing wrong. NO ONE WILL HEAR ME OUT! It doesn’t take a rocket scientist to correct this error which I followed strict protocol to be that customer who has paid 18 months of $625.58 a month direct pay on time without skipping a beat. Now I’m being bear down. Credit score plummeting as we speak. Please help me resolve this NIGHTMARE.
I am respectfully,

Vicki Brown
(985)750-xxxx

Rodney G. Brown
Guest
Rodney G. Brown

Hi, I have had a BASS Pro shops and Cabelas card for years. With the merge I cancelled my Cabelas card and wanted to raise my credit limit on my BASS Pro shops card. I can’t believe the trouble I have had with this. Does Johnny Morris know about all the credit limit complaints. I’m really close to cancelling my BASS Pro shops credit card. My wife and I bring in $240,000 a year combined. All I want is a $25,000 credit limit. Please let me know what kind of resolution we can come up with.

Maryellen
Guest
Maryellen

Talk about deceptive business practice; check this one out.
Capital One reduced its rate (either unannounced or clandestinely announced) on 360 Money Market accounts from 1.8% to 1.5%. At the same time, Capital One was introducing 360 Performance Savings ( a money market type account) featuring 1.8% interest. Perfectly legal?
I don’t know what C Suite genius is responsible for this flim-flam, but I do know that I am withdrawing ALL my deposits from Capital One.

Kevin Slinger
Guest
Kevin Slinger

I filed a formal complaint and mailed it registered mail on 11/20/2019 and Capital One lost the registered mail according to the post office. I need an email address to send 100 pages of proof that we were in the right on a disputed charge.

Vicki Rose
Guest
Vicki Rose

Hello. I am a Capital One credit card holder. I have been directed to contact the corporate office by the customer service supervisor in regards to the following issue: I have set payment for my account as an automatic withdrawal. Every month, the payment is automatically withdrawn. I’m never late nor have I ever missed a payment and up until September had been making payments greater than the minimum. When my bank made my Sept. payment, it was $1 short. The bank paid $60 instead of $61. This set off a whole chain of events that I was not aware… Read more »

Ann pierce
Guest
Ann pierce

Issue with my cap one credit card unable to talk to any one that can help me,I am also a stock holder and can not believe how one can not connect with any one in your Corp office…do I have to attend your stockholder meeting?

Marilyn Story
Guest
Marilyn Story

Your website is terrible. I’ve been trying to bring up my monthly credit card statement, that I have done every month the same way. Now it won’t let me do that. After several phone calls to customer service, & being transferred 4 times, no one could help me. I thought maybe if I made some changes on my account, it would help – but there is no place on your website that will allow me to do that. I’m so frustrated with Capital One, that I am looking elsewhere for credit cards that will give better customer service.

James M. Cadieu
Guest
James M. Cadieu

I had a credit card with Walmart when they apparently let Capital One purchase/or manage their credit. I always paid my bills in full and monthly. I had never had a Capital One credit card until you sent one to replace the Walmart card. I did not want a Capital One card and I did not activate the card. In the meantime, the last bill I received in a Walmart envelope had a closing date of 10/2/19. If I received additional bills after that date, they must have been in Capital One envelopes. Because of your constant barrage of junk… Read more »