GameStop Headquarters

GameStop Corp. Headquarters Contacts.

Corporate office address, contact information and phone numbers for the GameStop Corp. Headquarters.

Write a review or read complaints from other customers.

GameStop Corp. Headquarters Phone Number and Contacts.

Company Website
http://www.gamestop.com
Related
EB Games, Micromania
Corporate Address
625 Westport Pkwy.
Grapevine, TX
76051
Company Contact
J. Paul Raines
Position
CEO
Phone Number
(817) 424-2000
Fax Number
(817) 424-2002
Employee Count
71,000
Twitter IDs
@GameStop

 

What is GameStop’s Corporate Office Phone Number?

GameStop’s Headquarters phone number is: 1-817-424-2000.

 

What is GameStop’s Customer Service Phone Number?

GameStop’s Customer Support phone number is: 1-800-883-8895 or 877-676-4263.

Gamestop PowerUp Rewards customer support phone number is: 1-877-676-GAME.
 

How do I Contact GameStop Customer Support?

Call the numbers above or via Facebook Messenger or Twitter Support.

GameStop does not have a Live Chat support service.

You can email Gamestop PowerUp support on: PowerUp@GameStop.com

Email Gamestop Support via this Email Form.

GameStop’s Contact Us page can be found here.
 

Contact GameStop on Social Media:

GameStop on Twitter: @gamestop

GameStop on Facebook: www.facebook.com/gamestop
 

GameStop Headquarters Executive Team.

Gamestop Corp. Key Management Personnel.

  • Daniel A. DeMatteo – Co-Founder, Executive Chairman & Interim CEO
  • Robert A. Lloyd – Executive VP & CFO
  • Janet Bareis  – Senior Vice President of Collectibles
  • Jason Ellis  – Senior Vice President of Technology Brands
  • Bruce Kulp – Senior Vice President of Supply Chain & Refurbishment
  • Cathy Preston – Publisher of Informermagazine
  • Marc Summey  – Senior Vice President of Real Estate & Development

GameStop Corp. Board of Directors.

  • Daniel DeMatteo  – Co-Founder, Executive Chairman & Interim CEO
  • Gerald Szczepanski
  • Jerome Davis
  • Lawrence Zilavy
  • Stephanie Shern
  • Steven Koonin
  • Shane Kim
  • Kathy Vrabeck
  • Thomas Kelly Jr.

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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Ruth Phelan
Guest
Ruth Phelan

I would like to talk to ceo j paul raines over my purchase and the small print on the website.

Dean
Guest
Dean

Dean leffew elite pro member   Account number  38870xxxxxxxx I have been a loyal GameStop customer since 2002 17 long years I would appreciate being treated like a valued elite pro long-term member.. My problem is I made 39 entries in the sweepstakes for the razor game room setup & this is why we never hear about people winning the sweepstakes cuz gamstop is ripping people off their entries in the form of rigging the entries & breaking the law I used all my PowerUp Rewards points for the sweepstakes & all my entries went through fine except I made… Read more »

Cindy Zweber
Guest
Cindy Zweber

I was suppose to get the beta code for xbox one. i ordered it 16 days ago and it said it would email it to me in 1-3 days So WHERE IS THE BETA CODE FOR X-BOX ONE
Fallout 76 Tricentennial Edition 1 $79.99
Date Ordered Aug 16, 2018, 6:44 PM

Mike
Guest
Mike

Gamestop is the worst place to pre-order on non-game related ever. I had buy and pre-order many things online from many different company or places and they are the worst. Take my words for it. They don’t honor what they advertised online. I put a claim for pre-order issue and they rejected it saying it was invalid without letting me know. No calls, no email. I had to call and ask for it myself! Gamestop don’t care about their customers and that just plain aweful. You would think a big company as Gamestop would do or help their customers then… Read more »

Carmen Santiago
Guest
Carmen Santiago

Since 10/21/2018 i placed an order of 2 games and have yet to receive thwm. I keep getting emails that the order was cancelled. Ive spoken to several of your employees and their supervisors and they all have told me the same thing that i will get my order the next day but yet it gets cancelled. I need to have this problem resolved the games are for my grandson which were supposed to be a birthday gift for him. His birthday was monday 10/22/2018 and he still doesnt have his gift due to your companies inconvenience. Please help me… Read more »

Leslie Cochran
Guest
Leslie Cochran

My son purchased a game two years ago that was released this week. He kept the receipt for two years and when we went in to pick up the game the Webster TX store said they couldn’t find the transaction and then said we canceled the purchase . That didn’t happen. We have been shopping at this Game Stop for years so imagine our surprise when the clerks did not honor the original receipt we brought in. We will never go in that store again and will definitely tell everyone about the deceptive practices this store uses. We had the… Read more »

Stuart Weiss
Guest
Stuart Weiss

HELP!!! I am having a nightmare with your customer service department providing proof of purchase or sales receipt so my son can file for a warranty claim on a Ferrari Driving Wheel that was purchased at your store. I am on my 4th call with your customer service and now totaling in excess of 3 hours. They say they sent it but it is not received and not in spam or junk filters. THIS IS HORRIBLE CUSTOMER SERVICE. Please send it to stu@lawfirmsxxxxx.com and bensweixxxx@gmail.com. You find records of all this under my e-mail address. ENOUGH IS ENOUGH… JUST DO… Read more »

Alan
Guest
Alan

I’ve been dealing with the issue of a used Xbox 1 I purchased at your Cumberland Mall location in Atlanta Ga. I purchased a 1 year warranty and tried to return the Xbox the next day because it didn’t work and they refused to swap the system or give me a refund. I called the corporate office 5 times and was told that a district manager would contact me within 3 days and it has been 3 months with no call or help with this issue.

Lakewood Ranch Boulevard
Guest
Lakewood Ranch Boulevard

When will I see it

Tierra Moore
Guest
Tierra Moore

I am leaving a complaint because I went to put a Nintendo switch in layaway and thinking I was going to get a good deal for what was advertised for the Black Friday sale of $199.99. Upon filling out paperwork I was informed that the final total would be over $300. I was crushed and disappointed because the guy informed me that information was leaked and prices where changed I informed him that was the only reason why I came because your price was better than everywhere else. As a consumer I was wanting to know what can be done… Read more »

Randall
Guest
Randall

I don’t appreciate the way your manager here in Sebring is tryin to run things he is rude as hell I tried callin to talk to somebody but it doesn’t go through

Greg McKee
Guest
Greg McKee

hello
what is going on with you customer service number….its been busy for a couple of days…and when you do the call back you are put on hold for an hour or more never talking to anyone…last 2 days!! i just have a few questions on my order!!! is this how you treat customers? i understand its the busiest time of the year but no reason for this…..209-768-3976 BS

Josh
Guest
Josh

The Gamestop company is terrible I will never buy anything from u again. I paid $50 for ncaa football 14, waited forever to ge tit shipped and I get it and it doesn’t work

Indya Sayles
Guest
Indya Sayles

Good Evening, I hope this finds you well. On Monday November, 26 2018 I ordered the PS4 PlayStation Spider-Man bundle online on your website for $199.00. I also paid $9.99 for 1 to 4 day shipping and purchased the 2-year insurance plan for $19.99. This brought my total to $250.38. The console was supposed to be shipped in 1 to 4 days. Today makes five days and now my order has never been shipped and I’ve been told my order is now cancelled?? And on the fifth day!!! My money was held and I received an email confirmation and confirmation… Read more »

Susie Simpson
Guest
Susie Simpson

I recently visited our local Gamestop on Cyber Monday looking for a Playstation 4 VR Skyrim Bundle. The store was out of them but the Oxford MS store had some. The clerk called the Oxford store and they were going to ship one out to our store. I have been contacting local store constantly and when someone does actually answer, I’m told they are still going through boxes. I called again yesterday and when finally able to speak to someone, they checked and said Oxford still had in stock and was going to call and see why they haven’t shipped… Read more »

Lisa
Guest
Lisa

I have spent more hours trying to resolve my GameStop issues than I paid for the product I preordered and never received. Customer service is horrendous after calling four times, waiting for a representative for over an hour and two times being disconnected. Still no video game waiting for a refund and after hours of my own time wasted, I am left with nothing but a complete understanding of how this company has not operationalized service or taken on a vision and mission to service the customer. I wouldn’t doubt that no one responds to this because some real feedback… Read more »

Gina Rice
Guest
Gina Rice

I need this to go to the CEO… my nephew was born at 20wks !!! And LIVED !! He is 24 now and is a big gamer. He is slow but, one hell of an athlete, as he has won 27 Gold medals in Special Olympics. He has saved his money for months for the PlayStation 4 pro Kingdom hearts bundle. The day it was released he was online and got confused and it sold out !!! We have a very disappointed young man that his mom is avoiding a scam on eBay and paying close to 1k !!!! Is… Read more »

Larissa r demanche
Guest
Larissa r demanche

I’ve been waiting three weeks for the xbox one x I ordered November 26th. It said it was shipped November 30th however I have yet to receive the item I paid 429 for the bundle package. This is a Christmas present and yet it’s not here. I’ve already contacted customer service and they said there was nothing to do about it. I asked for a refund and said I couldn’t get one because they dont know where the package is. They said they would send me a new one that was Monday and never received an email about the xbox… Read more »

Gabby Escandon
Guest
Gabby Escandon

Please let me know if its protocol for your GameStop shops to close out their doors to people and have them wait out in lines because they cannot manage the register lines . This is the first time i have encountered this and im bothered. Please advise if this is one of your protocols . Store i am complaining about is the Weslaco Texas branch

Rita Volker
Guest
Rita Volker

Two weeks ago I went into the Game Stop store on Highway 35 in Hazlet NJ. I frequently go to that store because the store Associates/manager are very accommodating and helpful. I puchased a Nintendo Switch for my son as a gift and three games. The service was excellent, the one Associate took me to where the NS games were and helped me pick out the ones that my son would enjoy. I cannot say enough about the service I received. Everytime I go in there everyone goes the extra mile for me. I am a Mom that has no… Read more »

April Hensler
Guest
April Hensler

I am LIVID! I need someone to call me back asap. 502-598-xxxx

alexander
Guest
alexander

Very disappointed tried to get a game and funko held and store refused when I arrived at store they wouldn’t sell me new item wanted to sell open item and the funko pop that you have in Stock they refuse to sell because they can’t find in system when your system online said only two stores had it I would like to purchase my red nose raindeer fortnite or I want a rain check or something

Felix Lagares
Guest
Felix Lagares

The GameStop In Succasunna New Jersey is a complete rip off. My husband and I have fallen on hard times we called to sell our PlayStation 4 we were told that they would give us $160. When we arrived the woman said she would charge us $50 for dust. Are you kidding me? They would just clean it and resell it for close to $200 They woman offered us $60 for an almost brand new PlayStation. I have been a customer of GameStop for years. Sad to say I will not return. Streaming will get all my money!

Anonymous
Guest
Anonymous

I called my local Gamestop to see if they have the game “Big Chungas” only to be hung up on. So I called back thinking maybe it was a accident. I was hung up on again. If this is how GameStop treats customers then I think it’s not “Power to the Players” and the last time I shop at Gamestop.

Joseph lisacchi
Guest
Joseph lisacchi

Everytime I call Gamestop thy always have on voicemail nobody picks up the phone the message always says we are busy with customers. I went there on Monday nobody was hardly in store.portrichmond 2477 Aramingo ave.pa 19125 phone 215-425-3680 I called the store 2 times at 10:23 in the morning

Anonymous
Guest
Anonymous

Absolutely awful online customer service. Ordered a game online, after not receiving the game after 10 days, I contact them to either track package or replace package. They refused to even look into it because it had not been long enough. I call back 5 days later and then they contact ups and learn they hadn’t shipped it but now they are out (was instock first time I asked them to look into it). Then they expect me to pay 3x the price for a used version of the same game. Buy your games anywhere but here.

Anonymous
Guest
Anonymous

The reason that Game Stop is sinking because you guys are to greedy. People were trading up to date games and you aren’t giving them jack shit for them. So who wants to keep getting ripped off. If you gave fair price it would be better. Also certain games cost more at your store than it does online what’s wrong with that picture.

Dyven Sanchez
Guest
Dyven Sanchez

I bought an iPad today and it was in poor condition and was locked. when I called, I was treated poorly and they didn’t know what to do. My case number is 20000047446796

Tom Anderson
Guest
Tom Anderson

GAME STOP FALSELY ADVERTISES SALE PRICES TO THEIR CUSTOMERS THAT THEY WILL NOT HONOR. CUSTOMER SERVICE IS NO HELP BEYOND AKNOWLEDGING THEY MADE A MISTAKE, SAYING THEY DONT UNDERSTAND HOW IT HAPPENED BUT OH WELL FOR YOU. DONT WASTE YOUR TIME ON A MEMBERSHIP, I WONT BE RENEWING OURS AFTER MANY YEARS AS A LOYAL CUSTOMER WHO HAS SPENT ALOT OF MONEY THERE. MOVING ON TO A MORE REPUTABLE AND RESPECTABLE HONEST RETAILER WITH HONEST PRACTICES. THEY SENT ME A SALE AD TO MY GAMESTOP APP FOR 30 DOLLARS OFF SELECT GAMES WHEN I ATTEMPTED TO PURCHASE THE GAME AT… Read more »

Tanya
Guest
Tanya

Game stop customer service is a joke. I have called three times to reset to log into my rewards to access them and it is still not fixed. all three calls were over a hour wait to talk with anyone, then an additional hour to speak with supervisor. And i still can’t log into. I would really just like a refund. GameStop has lost my business.

Tristan Rice
Guest
Tristan Rice

Today due to me not saving a receipt I was cheated out of the borderlands 3 pre order or 100 dollars, take your pick. I’ve kept a level head all day trying to figure out what the hell went wrong and I simply cannot. The only thing I can think of is that maybe it was entered into your system incorrectly. I’ve spoken to the manager, district manager, and both of the customer service departments taking a grand total of 7 hours to only be told the same thing. We can’t help you without a receipt. This world is full… Read more »

Dollie
Guest
Dollie

How do I contact the corporate office headquarters by phone here in the UK. I would like to know if you have a UK customer phone number or corporate number, thanks.

Rosetta O
Guest
Rosetta O

My complaint is that it is too difficult to get through to customer support department. I tried several ways, email, phone and finally got through on the customer hotline.

Robert Dee
Guest

I purchased a Persona 5 Funko box for my son at the GameStop on Highway 1 in Iowa City Iowa. The box wasn’t sealed like other boxes had been in the past. The Arsene pop has a damaged box. It’s looks like someone spilled blood or ketchup on it. I called the store only to be accused of having done it myself. I was hung up on, accused of lying, told that I damaged the Pop myself, and I was not greeted properly when the phone was answered. I was greeted with silence. I sincerely hope you record calls that… Read more »

Barb Schoenfuss
Guest
Barb Schoenfuss

I ordered a game and never received it, they wrote me and said it was sent.. when was it sent and I need a tracking number

Linda
Guest
Linda

The most ridiculous rules. Not stated anywhere. More to come