Lowes Headquarters

Lowe’s Headquarters Contacts.

Corporate office address, contact information and phone numbers for the Lowe’s Home Improvement Headquarters.

Write a review or read complaints from other customers.

Lowe’s Headquarters Phone Number and Contacts.

Company Website
http://www.lowes.com
Corporate Address
1000 Lowe’s Blvd.
Mooresville, NC
28117
Company Contact
Robert A. Niblock
Position
CEO
Phone Number
(704) 758-1000
Fax Number
(336) 658-4766
Employee Count
265,000
Twitter IDs
@lowes

What is Lowes’s Corporate Office Phone Number?

Lowes’s Headquarters phone number is: 1-704-758-1000.

 

What is Lowes’s Customer Service Phone Number?

Lowe’s Customer Support phone number is: 1-800-445-6937 or 1-800-890-5932.

Lowe’s Product and Sales customer service phone number is: 1-877-GO-LOWES.

 

The Lowe’s Credit Card phone numbers are:

Lowe’s Consumer Accounts: 1-800-444-1408

Lowe’s Commercial Business Revolving Accounts: 1-800-444-1408

Lowe’s Commercial Accounts Receivable Accounts: 1-866-232-7443

 

How do I Contact Lowe’s Customer Support?

Call the numbers listed above or contact Lowes via:

Lowes Email Address is customercare@lowes.com (Customer Service).

Lowes’ Contact Us page can be found here.

Lowe’s Mail Address for customer correspondence is:

Lowe’s Customer Care
P.O. Box 1111
North Wilkesboro, NC 28656

 

Contact Lowe’s on Social Media:

Lowe’s on Twitter: @lowescares

Lowe’s on Facebook: www.facebook.com/lowes

Lowes Headquarters Executive Team.

Lowes’ management team consists of:

Robert A. Niblock
Chairman, President and Chief Executive Officer

Marshall A. Croom
Chief Financial Officer

Richard D. Maltsbarger
Chief Operating Officer

Ross W. (Bill) McCanless
Chief Legal Officer and Secretary

Michael P. McDermott
Chief Customer Officer

N. Brian Peace
Corporate Administration Executive

Paul D. Ramsay
Chief Information Officer

Jennifer L. Weber
Chief Human Resources Officer

J. Todd Bleckley
Senior Vice President and General Merchandising Manager, Building and Maintenance

James A. Brandt
Managing Director, Lowe’s India

José Luis Pier Castelló
President and Managing Director, Lowe’s Mexico

Troy J. Dally
Senior Vice President and General Merchandising Manager, Seasonal and Services

Clinton T. (Clint) Davis
Senior Vice President & General Merchandising Manager, Home Décor

William W. (Bill) Edwards
Senior Vice President of Store Operations, North Division and Facilities/Loss Prevention

Reginald B. Henderson
Senior Vice President, Talent Management

Matthew V. Hollifield
Senior Vice President and Chief Accounting Officer

Lara L. Lee
President, Orchard Supply Hardware

Tiffany L. Mason
Senior Vice President, Corporate Finance and Treasurer

Kevin S. Measel
Senior Vice President, Services

Sylvain Prud’homme
President, International and President & CEO, Lowe’s Canada

Scott R. Ross
Senior Vice President, Omni-channel Technology

Stacey B. Ryan
Senior Vice President of Store Operations, South Division and Associate/Leader Readiness

Jeff H. Sain
Senior Vice President of Store Operations, West Division & Retail Sales/Service Operations

Vikram Singh
Senior Vice President, Chief Digital Officer

Michael A. Tummillo
Senior Vice President, Pro Sales

Jeff R. Vining
Senior Vice President, Chief Compliance Officer and Associate General Counsel

Mike West
Senior Vice President, Supply Chain Field Operations

Jocelyn Wong
Chief Marketing Officer

Lowe’s Board of Directors.

Raul Alvarez
Director
Operating Partner
Advent International Corporation, Boston, MA

David H. Batchelder
Director
Co-Founder and Former Principal
Relational Investors LLC, San Diego, CA

Angela F. Braly
Director
Former Chair, President, and Chief Executive Officer
WellPoint, Inc., Indianapolis, IN

Sandra B. Cochran
Director
President and Chief Executive Officer
Cracker Barrel Old Country Store, Inc., Lebanon, TN

Laurie Z. Douglas
Director
Senior Vice President, Chief Information Officer and Chief Security Officer
Publix Super Markets, Inc., Lakeland, FL

Richard W. Dreiling
Director
Retired Chairman and Chief Executive Officer
Dollar General Corporation, Goodlettsville, TN

Robert L. Johnson
Director
Founder and Chairman
The RLJ Companies, Bethesda, MD

Marshall O. Larsen
Lead Director
Retired Chairman, President and Chief Executive Officer
Goodrich Corporation, Charlotte, NC

James H. Morgan
Director
Chairman
Covenant Capital LLC, Nashville, TN

Robert A. Niblock
Director
Chairman of the Board, President and Chief Executive Officer
Lowe’s Companies, Inc., Mooresville, NC

Bertram L. Scott
Director
Senior Vice President of Population Health and Value Based Care
Novant Health, Charlotte, NC

Lisa W. Wardell
Director
President and Chief Executive Officer
Adtalem Global Education, Inc., Chicago, IL

Eric C. Wiseman
Director
Retired Chairman and Chief Executive Officer
V.F. Corporation, Greensboro, NC

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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Thurman R Willis Jr
Guest
Thurman R Willis Jr

I’m a males chauvinist pig, according to one of your associate. I was at the Lowes here in Everett, when this clerk at the register noticed I had cotton in my ears. I told her I was playing my drums earlier and forgot they were in there. I told her some times when people see them I like to joke around and say, I tell some people this is the way I get along in my marriage is by having cotton in my ear agreeing to everything my wife says to me. You know being a yes man to my… Read more »

Kerry Cave
Guest
Kerry Cave

I want to you let someone at your office now how we were treated at your La Plata, Maryland store while purchasing a drier. We went to that location on May 28, 2018 to purchase a drier. We were helped by one sales person and he claimed he couldn’t find the drier in stock, another salesman comes by and says he will double check since that was his section. He came back and stated there were two in stock so we went ahead and set up delivery. The delivery was schedule for Sunday June 3, 2018 and we went to… Read more »

Sylvia Pabreza
Guest
Sylvia Pabreza

I bought appliances for my parents at the West Windsor, NJ Lowe’s on 4/22/18. There have been three failed attempts at delivering the correct products and massive communication errors. I am working with one of the Service Managers, Melissa, at present to resolve the issue but it seems like whoever is in charge doesn’t have a CLUE about supply chain and communication with customers.

Pam Thompson
Guest
Pam Thompson

I was at Lowe,s in Ashland Ky, I was in lawn a gardening, My Heart started Beating really Fast, broke out in sweats, thought I was going to Pass OUT! So, I left biggie and was Trying to get back to truck, I stop at one of THIER water hoses trying to get cooled down! That didn’t help, so I proceeded to truck, when I realized I wasn’t going to make it, a Store EMPLOYEE walk my me, I said, sir could you HELP ME to my Truck, HE said NOT MY DEPT, and just kept walking! Found out His… Read more »

Lynn Ray
Guest
Lynn Ray

That is really a sad event. That employee sounds like a self absorbed jerk!!!

Dolores B HARVEY
Guest
Dolores B HARVEY

I was in the Lowes’ Store at 4401 Rangeline Road, Mobile, Alabama and I needed help purchasing a Dust to Dawn Led Outdoor Light. Please note that I am a Widow 79 years of age and really, really needed help). They paged for help in the Lighting section and someone came and said the LED Lighting was limimited. He then said I am on my way to Lunch. So I said go ahead to Lunch. I shopped around and went back to the lighting section and up come your employee Robere. He did everything he could to explain and searched… Read more »

Tamara Baker
Guest
Tamara Baker

We purchased a freezer from Lowes a few weeks ago. We received a call on yesterday with our delivery window which was today June 9 from 8:30- 10:30 am. A representative from the delivery warehouse named Rhonda called this morning at 9:42 to inform me that they don’t even have the product. She never apologized and had a very nasty attitude. She said she was giving us a delivery date for June 17!!!!. I said wait, you’re giving me a delivery date for over a week away? She said “no, I’m giving you a delivery date for a week away”,… Read more »

Norma Watts
Guest
Norma Watts

I would like to voice a concern about the outside lawn and garden in South Boston,Va. In years past it was organized and clean. There were helpful associates that knew the products sold. One particular associate was Bill who always met you with a smile and willing to help. I noticed last year a decline in the willingness to help from some of the newer employees but this year it is disgraceful. I understand that the older employees are no longer with Lowes and the new dept manager doesnt like outside lawn and garden.When you go to the Farmville or… Read more »

Mr. Washington
Guest
Mr. Washington

LOWES has very poor customer relations and consumer care. I am an attorney and can not reschedule Court cases. Deliveries are done by a 3rd party to which Lowes employees and Managers claim to have no control over. Who hires a company and has NO input. I tried to reschedule a delivery to the end of the day versus the morning hours. Voiced my concern to the company and Lowes; the very instant I received the call for next day delivery. Both Lowes and the company advised they could not guarantee a reschedule or a time. Received a call this… Read more »

Pamela e Smallwood
Guest
Pamela e Smallwood

Purchased custom entry and storm doors for my home on March 28, 20018. Over A month later, at the time the doors were to be installed got a phone call from lowes stating the doors were measured wrong (by lowes) and had to be reordered. Several months later, June called lowes and was told the door were sitting in the warehouse on the premises. No one from lowes bothered to call and say anything about the doors being reinstalled. I called everyone possible, store mgr., dept. mgr., customer service line, CPO line (installers phone #) and told numerous answers as… Read more »

Jim
Guest
Jim

I purchased a washer on June 2, 2018 and was promised a delivery date June 9, 2018 and was told they would deliver it between 1-5 pm. That Saturday the delivery date I slept in until 9:00am and got up and noticed I had a couple calls nd a voice mail, the first call was at 7:24am, and the voice mail left was that I would have to change my delivery date because they were in the area and was going to deliver my washer, so I called them and told them my delivery time was between 1-5 pm and… Read more »

Sandor
Guest
Sandor

I spent over $3. 000.00 on a stove, refrigerator and a stove’s vent on November 13, 2017. When I went to pick up the vent for the stove (they kept on canceling the order) at the store, the sales clerk (the same sales clerk I brought these items from) didn’t wait to wait on me, and told me in a bad manner you need to go up to the front counter. Secondly, I had to call for their repair services for the stove and the refrigerator, once for the stove and three times for the refrigerator in less than six… Read more »

George
Guest
George

Seems like delivery is an issue that Lowe’s needs to work on. 2 weeks have gone by since delivery was set up using their online system. Saturday I cancelled all my plans so that it could show up. Today Sunday they called and said that they couldn’t deliver because they were 2 hours away… now I have to figure out how to do laundry at a laundromat again and I have to take off work..: so not acceptable.

L J Patterson
Guest
L J Patterson

Location 907 in Davenport, Iowa needs an overhaul of people. Starting at Management and going on down the ladder. I ordered online for store pick up a few pieces of lumber and a tool. When I got to the store to retrieve my order, the service person laid my boards out on the counter and said “There you go”. No cart, no asking if I needed assistance, nothing. When I said the boards are warped, he said” they come to us that way”. When I got home I called the store and asked for the store manager. When the woman… Read more »

D Saldana
Guest
D Saldana

Bottom line…” LOWE’S DOESN’T CARE!!!” We went there with a Home Depot directly across the highway because for some stupid reason we thought we would get better service. OMG!!! We were completely WRONG!.. My wife and I were treated like we were wasting their time. So we went across the street to Home Depot and YES!!! Thank You Very Much HOME DEPOT… They took the time to help us with all our needs and treated us like Human Beings… Don’t waste your time going to Lowe’s. I’m sure there are people that have had similar experiences with both stores, so… Read more »

Pamela e Smallwood
Guest
Pamela e Smallwood

Storm and Entry Door update from 6/13/2018. 6/20 @ 4:10 pm Lowes rep. Deiadra, (CPO) left a msg at 16:10 on my hm # stating something about credit. 6/21 @ 10 am returned call to Lowes, 877-505-4923 and spoke with Rep. who was very indignant. First she stated nothing shows on my file that any one called me. Second she blamed the Manufacturer for my doors not being installed by now. (Order placed March 28th) Third she told me Lowes wasn’t responsible for my door problems when I informed her I had spoken to every one possible concerning the doors… Read more »

Leonard Wilmeth
Guest
Leonard Wilmeth

I’ve requested Jason from the Columbus GA store contact me concerning my purchase/install and follow up. He has NOT made any attempt to contact me. I’ve tried talking to a regional manager or district manager only to be told Loews does not have either. My first call I spent 20 minutes waiting to talk to someone and was disconnected. My next call I spent over an hour on your corporate number going from one person to the next telling them what I wanted. I spoke to at least 5 people. Dealing with Loews is a train wreck. You’re business model… Read more »

Pamela e Smallwood
Guest
Pamela e Smallwood

6/22/2018
Storm and Entry Door Update.
Last update: 6/21/2018
Today 6/22/18 @ 12:24 Called East York, PA Lowes for an update on my doors. Spoke with Doors and Window Rep. Was told again for the THIRD time my doors were measured wrong and it will be another 3 weeks before they will be installed. The new date for installment is around July 20, 2018.
Order for doors were placed on March 28, 2018!!!! Next step is York, PA Local News Paper!!!!!!

P Murray
Guest
P Murray

I went to Lowe’s in Conroe, TX twice yesterday to purchase mulch. They were unable to sell it as there was not staff access the supply! Management problems????

Joseph Barnes
Guest
Joseph Barnes

I ordered a fire pit online it came in three days but half the parts were missing. I’ve called Lowes customer care four times in three weeks I still have no parts. I am very unhappy with Lowes I will never shop there again.This is past pitiful.

Dominic Pezzulo
Guest
Dominic Pezzulo

bought a brand new troy bilt riding mower. sales man didn’t even want to haggle he just said guy bought it and brought it back same day and said it was too small for his yard.. so I bought it and a trailer spent over 1700. well after cutting my grass and I kept sliding I decided to look under seat and thought only one screw held it together till I took the seat off after I fell off after I recently had shoulder surgery and son just passed away thank god I didn’t let my younger son use it.… Read more »

Roderick Wilson
Guest
Roderick Wilson

I had a terrible experience with an asst. manager at your store in Dallas on Northwest Hwy,I couldn’t find a particular item so as she was walking by talking on her phone I asked if she could help me and she yelled at me can”t you see I”m on the phone. So I asked to speak to the Store Manager and she said she was,but as I was walking away an associate said that she was not the Store Manger and they will tell you that because the Store Mgr. is also female so no one would know who you… Read more »

Anne jones
Guest
Anne jones

On May 25th, I called the 800-445-6937 (Lowes) to order a pool light. The woman checked to see if any of the local stores had it in stock, no one in my area did. She ( the Lowes customer service girl) ordered it, I paid with CC and was told that I would receive it in 2 weeks. It’s now July 10, 2018 and no light. They said it was already delivered to my house. I asked to see the shipping and delivery label. After 3 attempts that someone would get back to me. The vender was not making these… Read more »

Deborah Miller
Guest
Deborah Miller

Well I have to say that the Lowes in Beech Grove Indiana is about the poorest customer service i have ever encountered I ordered custom blinds and paid for them in cash not on credit or layaway or installments….cold hard earned cash it was a chunk of change for all the windows in my home….that was the first week in april…we are now in July…and the job is still not completed….after several attempts to get the right parts….and many calls to the store…where no one wants to take responsibility…..the installer even went to the store and called them after every… Read more »

David Sisk
Guest
David Sisk

I would like to voice my opinion about a problem I had with the Lowes store in Hammond, La. I purchased a washer from the store on July 10, 2018. The dept. worker was kind and courteous and very helpful in getting me what I wanted in a washing machine. With that being said it all went down hell form there. The washing machine was not in stock so the clerk told me it would be Saturday before it could be delivered. I accepted that for what it was. On Friday , July 15 I received a call from the… Read more »

Mark Hodges
Guest
Mark Hodges

I went to Lowe’s store #1579 to buy a refrigerator, washer, dryer, and dishwasher. When I asked about delivery they said they couldn’t deliver the appliances since no delivery folks were available. So I went to a different Lowe’s (store #2480) and asked the same questions. They said they could deliver within a week and so I purchased all four appliances (well over $3,500.00). After the install about two days later, my wife told me the dishwasher did not have a heating element and so we went to store#1579 and wanted them to de-install that dishwasher which we never used… Read more »

Monica Carter
Guest
Monica Carter

On July 19th I went to my local Lowes Store, 1685, to get help with my account. (I was told to see the Store Manager by Syncphony Bank) so I asked for the Store Manager and was told it was his day off. I then was directed to speak with Steve, some kind of Service Manager. I asked him if we could sit down because I had some questions, so we did. While I was explaining my situation regarding a washer that I bought and returned and another one that I bought which was cheaper, I showed him a return… Read more »

Karen & Don Evans
Guest
Karen & Don Evans

On Saturday, July 28th, we went to Lowe’s on MacArthur Rd. Whitehall, PA. Although it’s been 48 hours we are still seething over the service we did/DID NOT receive. We went to purchase a refrigerator only to find out there wasn’t a sales clerk in the appliance department. Several times we approached the unmanned service desk in the appliance department. After 45 minutes of waiting we went to customer service. Shortly thereafter a very nice gentleman from the plumbing department made an attempt to help us. He admitted he knew nothing about refrigerators so back to customer service we go.… Read more »

Lois Foster
Guest
Lois Foster

Purchased a patio door, in store , and in stock. It has been more than a month, can’t seem to get this door installed, by the Lowes installers. They have poor, and unreliable help they contract out for their installations. This is the second time around, for the Washington, Missouri Lowes store.
We will have to purchase from another store, can’t depend on them.

Pamela e Smallwood
Guest
Pamela e Smallwood

Update from 1 month ago. July 30,2018 @ 9:30 am, Lowes was to install both doors ordered today. However everything was confirmed by corporate all product was correct and the install was to take place. Lowes rep. Cody arrived at my residence and stated the door was wrong and again has to be reordered. The wait will be another 3-4 weeks. WHAT IS GOING ON!!!! I WANT BBB TO help me with getting this job complete. I am exhausted on options for help. Please do not close this complaint till job is completed. Also I haven’t heard anything from corporate.… Read more »

Joseph Mayes
Guest
Joseph Mayes

Your Veterans Military Discount Policy: I was in your Corpus Christi Lowe’s 8.1.2018 to purchase a kitchen sink faucet. Got to the check out counter and asked for a military discount and they told me I had to give my telephone number to recieve the discount. I refused to give my number and paid the full price without the discount. I thought about all the times I bought products at lowe’s before and all I had to do was show my military ID to recieve the discount and to my surprise the way you are treating veterans.(WOW) what a way… Read more »

Jose A. Morales
Guest
Jose A. Morales

I purchased a over the stove microwave oven on July 30th, 2018. I was told I had to pay a $35 fee for a installer to do onsite inspection to ensure the job could be done. According to the sales associate I should receive a call from the installer within 48 hrs. They supposedly check their work orders daily. That didn’t happen until I called back 96 hrs later asking when will I hear from the installer, they made additional calls and contacted installer. We agreed to a date to meet up at home late afternoon after work. He finally… Read more »

Lynn Ray
Guest
Lynn Ray

This is a common thing with Lowes….sad but true! What really makes it worse is they seem to not care at all!

Jose A. Morales
Guest
Jose A. Morales

I forgot to mention the store:
LOWE’S OF DOUGLAS, GA
Store #: 1783
1340 BOWENS MILL RD SE
DOUGLAS, GA 31533
ORDER: 354356899

Peggy Smith
Guest
Peggy Smith

I had a toilet installed that was too large to open one of the doors into the bathroom on August 3rd. After I called them 4 times (August 9th, 20th, 29th and September 14th), I finally received 2 calls..one (September 17th for yet another apology and another today (September 18th) saying maybe by the end of October I COULD have my issue resolved. Poor customer service!!

Denied Coverage of purchased protection plan
Guest
Denied Coverage of purchased protection plan

I purchased a Lowes protection plan when I purchased a dishwasher. The dishwasher broke with the following issues, would not turn off, brackets broke and it leaked water on the floor and underneath unit. Seeing the brackets broken and water on the floor I shut down the main circuit breaker to dishwasher and pulled the unit from the space and cleaned up all water on the floor. In doing so I am told this voided the contract, so in your terms I am supposed to leave unit alone, let water sit on floor and ruin cabinets and flooring, also mention… Read more »

Pearl Hernandez
Guest
Pearl Hernandez

To Whom It May Concern: I was in your Lowes store #2261 on Saturday October 13, 2018 at 18:38 and had a conflict with one of your customer service Personnel on that date. I needed to have my credit card looked up which Elle did for me. She proceeded to ring up my items, a Grab bar, 3 small flashlights and a timer. Then she walked away from me. I needed a bag to exit the store. Elle when to ring up another customer, I stated I needed a bag, but it fell on deaf ears of both the personnel… Read more »

Anonymous
Guest
Anonymous

I am gravely disappointed that Marvin Ellison closed the Orchard Supply Stores in San Jose. Ellison is a cut and burn CEO not knowing the business OSH provided to supplement Lowes. Many time I could not find what I needed at Lowe’s and went to Orchard supple to find it. I have seen this type of CEO before. Cut without thinking about customer’s needs. What did he do for J.C. Penny. Not much. i am a Lowe’s credit card holder but I can find what I need at Home Depot.

Merle Robbins
Guest
Merle Robbins

I wanted to leave a review of my experience with Lowes in ordering a range. On September 12th, I ordered an LG range from the 800 number. It was to be delivered on October 3rd. I took off from work and waited around all day waiting on the range which never came. By 4:00 I was starting to think it was not coming, so I called the 800 number. Two phone calls later I found out that my order had been canceled in the store as the range arrived damaged. First, why would the person in the store cancel the… Read more »

Anthony Udemans
Guest
Anthony Udemans

We have been with Lowe’s in Coral Springs since 2006 and have steadily watched it go down hill to a point that I hardly ever go there now on Sunday we purchased a washing machine and drier we were told we would get a call between 6:00 pm and 9:00 pm Sunday night that never happened the following day my wife called and got a run around from the staff who are always very rude and impatient she ended up driving to Lowe’s and once again was passed from one person to another she finally talked to a manager who… Read more »

Stephanie E. Glover
Guest
Stephanie E. Glover

Hello, Thank you. Your Great Southern Store made it enjoyable again, to shop at Lowes. I reside in Columbus, Ohio. I have shopped in a few of your Columbus stores. Sometime the shopping visit is O.K.- Sometimes not so O.K. That said, my recent visit to the Great Southern store put the O.K. back in shopping at Lowes, again. Customer Service might be a simple concept, but when you seeing it playing out it is a good thing. Thank you! Andy, Howard, and Ben with Millwork. Curtis, with Fencing. Stacy, the store manager there at Great Southern store was just… Read more »

Anonymous
Guest
Anonymous

I just want Lowe’s to honor the sticker price that is shown on the product.

Kim Bangert
Guest
Kim Bangert

These appliances were ordered and paid for JULY 2018. Does it take that long to get appliances? Was the hood fan paid for and not ordered or was that refunded also along with under counter lights? (following are emails last I heard from Lowes) From Kim Bangert Would like appliances, stove, frig, dishwasher, hood fan and under counter lighting delivered. Williams, Cynthia – Cynthia J Mon, Oct 15, 3:50 PM (7 days ago) We can set up the appliances for delivery the hood fan was not ordered and the under counter lighting was returned and refunded. I will give your… Read more »

Lamar Balliew
Guest
Lamar Balliew

Lowe’s May need to make sure that their cashiers are nice to all customers. Not just to the ones that are the same as they are. Because I am some body too and I shop at the Rome Ga store all the time. This is the first time I have ever felt like a secondhand customer. I was offended just because I am white. I may not go back because no one want to shop and made to fill like that.

Jamed D Ensign
Guest
Jamed D Ensign

I applied for a job at one of the stores and I was more than qualified and still the HR department didn’t even setup a interview with me they just tossed me out like a peace of garbage but yet they say equal opportunity employment! Yay right!

Lisa Blaney
Guest
Lisa Blaney

I bought a collapsible dolly on October 5. They are arguing the thirty day thing. The wheel actually came apart on the 4th after 8 I want to a change manager hung up on me. This is ridiculous. I have no car and thus is how I get my groceries etc. I am I. SS’I. 8
750 A MONTH. GIVE ME. BREAK.

Susan Rannells
Guest
Susan Rannells

Made an order online last week, never received a conformation email. Called customer service yesterday and no record of order with Lowe’s. This is not the first time that this has happened, but it will be the last time, since I don’t ever plan to buy anything else from Lowe’s. We have had major construction on our home in the last 2 years, and because of these issues with Lowe’s, I formed the contractor to get NOTHING from Lowe’s! I think that it a shame that the company does not follow up with complaints made to the store! The last… Read more »

Marlene Loomis
Guest
Marlene Loomis

Have you ever done any renovating or updating? It is a stressful process. Krissy Shinestine, Libbi Johnson and Claire Wilson of Lowe’s, 4252 Royal Pine Drive, Colorado Springs, CO 80920, Store #2578, helped make the process easier. They took care of everything start-to-finish. We had work done in our master bath where carpet was removed and replaced with tile, replaced jetted tub with new and shower doors, tiled guest bathroom, tiled laundry room, extended wood floor from entry to dining room and carpet replaced upstairs. When I had an issue, I contacted them, and they contacted the vendor to resolve.… Read more »

Sarah
Guest
Sarah

We have recently bought some Allen & Roth cushions, and the base cushions are all sagging, there is enough filling in them, we haven’t even had them six month yet, this isn’t good at all, I am really annoyed, that the cushions have gone like this,and they weren’t cheap to buy, is there anything you can do for me.

Barb
Guest
Barb

For a year now I have been having trouble very time im in lowe’s in Arlington Wa This last time I went in to buy indoor outdoor carpet their rack did not work but the carpet I wanted was at the bottom of the rack. But because it didn’t spin they would not sell me any. I guess they didn’t feel like helping me. So I went to Home Depot where I got excellent service. Even though Lowes is closer I wont be back. they don’t care about their customers.

Michelle stone
Guest
Michelle stone

I have spent 33000.00 on a kitchen remodel back in June and have had issues with warped cupboard doors which they g=have sent new ones but I cannot get them to get them installed. Have called the Burlington iowa store several times and also head cooperate office and spoke to nice lady which after that lowes did call me and had the contractor call but contractor no longer works there and still no one has come and fixed my issues.

Tim mccall
Guest
Tim mccall

I’ll be calling you this is so unbelievable I was in your Lowe’s on State avenue in Kansas City Kansas and I’m a veteran and my girlfriend picked up some product and she don’t want us to sit it back on the shelf will they blame her for stealing it they took our picture they took down our tags number it was so embarrassing if if I don’t get a written apology from Lowe’s and the guy that blame her I will put it all over social media I will get the news involved channel for that is I will… Read more »

Tim mccall
Guest
Tim mccall

I better hear back from the CEO are I get social media involved local news involved I will get a hundred people outside that Lowe’s in Kansas City Kansas on State avenue I want apology for the man accused my girlfriend stealing something car tags they took our picture I came my name to register some ephedrine my discount nobody was taking nothing he was totally out of line how embarrassing unbelievable can we treated like this and if I don’t get an apology from Lowe’s and the guy that accuse her my dad is the retired sheriff in this… Read more »

Norman Shaughnessy.
Guest
Norman Shaughnessy.

Re 11%Rebate, tracking number kbkl-6573-5485, $78.38. This purchase was made 5/17/18. I still have not received my rebate. Please tell me what is taking so long, and what is the current status of this issue

Charles Rockwell
Guest
Charles Rockwell

Regarding store # 1639, 4625 W. Charleston, Las Vegas, NV, 89102 I went to store #1639 for the 2018 Black Friday appliance sale on November 23rd and was immediately waited on by a very helpful and knowledgeable employee, Maria. While Maria helped me decide on a new range, I was undecided on the type of refrigerator as the 4 models I was interested were not on display. I told Maria I’d check the floor display at the Summerlin store for the other models and meet her Monday afternoon to place the order. The Summerlin store had all 4 models on… Read more »

T. Manna
Guest
T. Manna

I purchased a gift card at your Brookhaven Pa. Store and was treated exceptionally poorly upon trying to return item as it was found to have been already redeemed. The customer service representative Marshall told me that it was impossible to happen and I had to speak with Apple Corporation even though I had my reciept and had earlier in the day purchased it. I showed my reciept to no avail from this customer service person. So I went home and sought out the gift card dept at Apple Corporation. After a few minutes of waiting on hold of which… Read more »

Cheryl Wilson
Guest
Cheryl Wilson

On December 5, 2018 I was shopping in your Lowe’s Store in Columbus GA to purchase a dyson vaccum cleaner. I was asked for a sales paper and the associate at the customer service desk handed me on and said that the sale ended that day. After waiting probably 20 minutes to have one brought down from stock I headed to the register to pay. The vacuum rung up for the original price $499.00 and the paper had it for $299.00 for the ball animal 2. The associate came to the register to override and said she didn’t know why… Read more »

Ernie
Guest
Ernie

I when To Lowes Today to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pulling on the doors, I followed the staff member to get my cart. When I came back inside Staff member Ashley started helping another customer after I waited for 10 minutes for a pick up order. I politely asked her if I could go? Ashley answered me NO with an attitude, and she asked the other client let me finish with him and… Read more »

Gina Parker
Guest
Gina Parker

On the evening of Sunday, November 25th my family and I went to Lowe’s to take advantage of the extended Black Friday sales. We purchased a microwave oven, a glass top oven, Maytag washer/dryer with pedestals set and riding mower. We were told only the microwave was not in stock and, consequently, the items would all be delivered on Saturday, November 30th. My husband, eager to work on the yard, picked up the riding lawn mower prior to the 30th of November. On Saturday, November 30th, our washer was delivered. Nothing else. I called the store and was quickly connected… Read more »

Gary G Ponds
Guest
Gary G Ponds

I have a myLowes card. The number on the back of the card does not match the number on my account. I cannot edit the number. What can I do. I shop at Lowes often but cannot get my military discount which I have applied and been approved for.

Anonymous
Guest
Anonymous

The Lowes in Warner Robins, Georgia 2704 Watson Blvd, Warner Robins, GA 31093 is absolutely the worst Lowes I’ve ever went to. The culture of laziness, employees never in their departments, customers on hold for over 30mins and no follow through and it starts and ends with the head, GM Joe Laboda and Chuck Schosser who really don’t care. I dare you to call and ask for millworks department or any department and see what happens. Nothing. Joe is never in the store. Disappointing. I will never shop this Lowes ever again. You should be ashamed.

DIANE VECCHIONE
Guest
DIANE VECCHIONE

LOOKING FOR STOVE I ORDERED THRU LOWES WEBSITE 2 WEEKS AGO after CALLING LOWES ABOUT IT I RECIEVED A CALL 15 HRS LATER BLAMING lg FOR LOSING MY PO ANDY ORDER IT FELL THRU CRACK. SOLUTION.. REORDER IT AND WAIT FOR NEW 1 WHICH MAY OR MAY NOT GET HERE IN 2018.. STOVE WAS SUPPOSE TO BE HERE ON 12/22 REALLY… REALLY.. I HAVE 40 PEOPLE COMING FOR CHRISTMAS AND THAT IS THE BEST LOWES CAN DO… REALLY AND TO TOP IT OFF I CANT EVEN GET IT ON LINE THRU LOWES… ANY SUGGESTIONS?????????????

Alex Salazaar
Guest
Alex Salazaar

Lowes have the worst customer service. I don’t even know where to begin! In February of this year I decided to update my master bathroom and update the flooring in my Kitchen, living room, hallway and spare room. Well, it took 8 MONTHS to get one shower done (after three tries)! As if that wasn’t bad enough then about 3 months after getting our floors installed they started to warp. When someone finally came to look at them they took up a few planks and told us we had a leak,..there was mildew on the floor and it was wet,… Read more »

Joanna Williams
Guest
Joanna Williams

I had former employees, that have been fired and police reports made) were allowed to return stolen goods – My Material – for instore credit. after the police: Daniel Davis claimed to have sent return receipts to my cell but didn’t, and provided me with the instore credit card with balance of $310… that I cannot access bc returns require her driver’s license # which I have no way to access. I have attempted to address this situation with store management several times now… all eventually stating that they couldn’t help solve the situation for one reason or another and… Read more »

David mullet phone. 270-304-xxxx
Guest
David mullet phone. 270-304-xxxx

I went to Lowe’s in Glasgow ky did not receive any help had to get and load toilet,tub,and drywall myself I think I should get compensated for it

Sharon
Guest
Sharon

I ordered a refrigerator online on Thanksgiving . The delivery date was scheduled for today Dec. 12th. So yesterday the (11th) we had our old refrigerator removed. When I called this morning to see what time it would be delivered I found out it wasn’t even at the store. It was at the distribution center and no one can tell me when it will be shipped from the distribution center to the store. It could be as long as 14 days. All it would have taken was for someone to tell me that it was going to be longer. Now… Read more »

Frankie Nolan
Guest
Frankie Nolan

I am having a very hard time reaching someone in Accounts Payable. I am the Administrator for A GC in your Installer Program. Can someone please give me a call back @702-743-xxxx

chely
Guest
chely

I purchased several appliances from Lowe’s on black Friday, 11/23/18. It has been a complete nightmare to get my appliances delivered and installed. I have experienced multiple delivery cancellations, vendor changes, and lack of communication from the Lowe’s store. The store in Pasadena, Texas seriously needs to be reviewed.The store managers do not communicate with the customer. It is really frustrating to wait almost a month for my appliances to get installed at an outrageous price!

Rhonda Jay
Guest
Rhonda Jay

The delivery service XPO used in the Waldorf, MD area is unpredictable and unreliable. I waited for two days for a promised delivery. I had no phone updates from XPO. I would call for updates and received incorrect information. I have heard this complaint about XPO from many of Lowe’s customers. Would love to purchase more appliances but cannot afford to take off two days to sit at home with no pay like I just did last week.

Fred Gerow
Guest
Fred Gerow

I’ve been a loyal Lowe’s customer for many many years, but after this experience I’m done with Lowe’s. My wife and I are having our kitchen renovated and needed to order some new kitchen appliances. We looked on the Lowe’s website and picked out the four appliances we liked. on 03 November 2018, we went to the store to order in person. The in store ordering process went very smooth. We set a delivery date of 21 November. On the 21st, the truck arrived as scheduled, but only had the dishwasher. After making a phone call, we were informed the… Read more »

Fred Gerow
Guest
Fred Gerow

Update: Although I’m still not pleased with the whole ordeal, and not happy with Lowe’s, I want to commend two individuals at the Lowe’s Store in Fairfax, VA, Store #3274, Shana and BK. They both have been super helpful and professional in attempting to resolve the situation with the appliances I ordered on 03 November 2018. Not to long after I left the 1st feedback, about 4:00 PM EST, at 4:26 PM, Shana called back to say she was just about to arrange for an upgrade to the appliances we ordered, when the appliances we ordered just arrived in the… Read more »

Mary Scharringhausen
Guest
Mary Scharringhausen

Have a problem that I REALLY tried to get to a live person today to discuss about a large lost rebate amount.. (1) spent over an hour trying to find a way a way to send a message on the internet and found there is no way to do this. I kept being sent to a recording, which isn’t going to help me. (2) Called the customer service # and waited several minutes (supposedly on hold) to get to a live voice. Meanwhile, was bombarded by advertising for various companies wanting you to press a number to respond to them.… Read more »

Jessica Langhorne
Guest
Jessica Langhorne

It is to my disappointment of the way Estero Florida Loews is so disappointing since the Manager Anthony has taken the position in this store. I remember him not familiar with product many times. It seems way less customer service and all the good Salespeople are no longer with the company. I also am disturbed that in plumbing I walked away from a very rude salesperson Todd and could smell very strongly alcohol. My profession is in law enforcement and can pick up this very easily and how could that be tolerated and I was told by other employees that… Read more »

Marcy Linane
Guest
Marcy Linane

I wanted to say that I had a great experience at Lowe’s in Westborough, MA, when buy my new washer machine. Meryl helped me, he is not a salesman, but, it was early in the morning (6AM) and the sales staff wasn’t in yet. He was great and very helpful. The delivery team was excellent as well and arrived within the time frame promised and a call was made shortly before arrival. If I have to buy an other appliance, I will buy from Lowe’s and I will also recommend Lowe’s to others. So a big thank you to your… Read more »

Greg Gallina
Guest
Greg Gallina

I went to the Stroudsburg PA Lowes and said I wanted gutters put on my shed and leaf guards put on my existing home. I was given an appointment when “Sal” would come to my house and give me an estimate. Cynthia from the store then called me to say I didn’t have an appointment and that the minimum cost of the job would be $800 because “Sal” had to drive there from Allentown. Sal then called me and said the minimum cost would be $1,800. He obviously didn’t want to be bothered with my smaller job (in my mind… Read more »

bite me
Guest
bite me

wrong number…………this is customer service not the corporate office

robert kirby grant or susan grant
Guest
robert kirby grant or susan grant

grants wrecker equipment recovered a lowe’s truck almost turned over in ditch , mullins s.c. bill was sent 3 times since invoice date 10\17\18 out of florance s.c. store , sent to Verdell small @ mark lane . would you please help us get paid by lowes . thank you our number 843-423-xxxx , invoice 101718a

wayne kenneth shover
Guest
wayne kenneth shover

I tried filling out an application for employment and when I listed my birthdate the pc replied date is unreasonable. My birthday is 09/29/1939 and i could go no further. Im sure you realize I cannot be denied because of age. This needs to be corrected at once.

Anonymous
Guest
Anonymous

My ordeal with the Lowe’s store#1934 in Mt.Pocono ,PA began on May 18, 2018. I placed an order # 540842945 for an exterior door item#741053 and storm door item# 585293 installation included and with my military discount came to the total of $1,125.14 and as of today 1/5/19 8 months later; I still have not had the doors installed. I’ve been dealing with Brendan, Mike (manager) and Demetrius neither of which knows how to fulfill his position and properly follow through with his job specifications. They (Demetrius and Brendan) lack the basic skills of completing an order. Simple things like… Read more »

Anonymous
Guest
Anonymous

15 min breaks are denied to all cashiers yet the rest of the store receives them. FLSA states you can not give some and not others unless you offer compensation mgrs. at 2687 do not follow this guide discussed with each asm and was told it was not their responsibility or that they were not required to give 15 min breaks

MARIA
Guest
MARIA

Ordered an item over the internet almost a month ago. Received a “Rate Item” from Lowes, search on Lowes.com, which shows the item was delivered. LIE! Item was never shipped what was charged. No one knew the procedure on how to notify the customer. Store Manager called me and asked, “you want to cancel an order”. WTH!!

sherry conway
Guest
sherry conway

you have a military discount program but you neglected to include law enforcement who serve equally for our country. it would be appreciated if you would reconsider your policy.

Dianne Getchell
Guest
Dianne Getchell

I was treated like a criminal at the New Hartford , NY store by the MOD, Jeremy, over a refund request for an online order that was incorrectly processed by a sister store. Jeremy was abrupt, callous and just about accused me of trying to pull a fast one. I am 66 years old and have never been treated so harshly. He refused to process the return and sent me back to the sister store where he even gave them a hard time over the phone. The Utica, NY store had two wonderful MODs on duty–Jennifer and Greg that eventually… Read more »

Sheila and Julian Zaro
Guest
Sheila and Julian Zaro

My husband and I bought an 18′ heavy duty trailer from Lowes in September of 2018. We paid almost $3,000.00 for it; and as of today we still do not have a title and cannot get license plates for it. It sits by our garage, and is of no use to us at all I have gotten the run around from the managers I have dealt with so, far, mainly Jessica in Texas City Lowes. Promises of a returned call, which never arrives. I am sick of this. DO NOT BUY ANY TRAILER FROM LOWES. My next step is my… Read more »

Anonymous
Guest
Anonymous

Lowes is the only store that will not return any Christmas item after 12/25. No signs posted regarding this nor is it on your receipt.

laura wilson
Guest
laura wilson

Employee at Lowe’s store #2207 North Augusta, SC… I’d call her white-trash, but that would be an insult to A-shirt wearing trailer dwellers everywhere. I had very few items and decided to use the self-serve lane. I have a broken elbow. I was struggling to balance items and avoid shifting anything on my injured arm while scanning my items and running over my shopping list in my mind. I was almost done scanning and checked to make sure I had all the sandpaper needed. While scanning the first pack, I realized I had forgotten one last item. I started to… Read more »

WILLIAM Bartmess
Guest
WILLIAM Bartmess

To whom it may concern, I have been a loyal customer of store #0318 since it opened and will continue to be however after buying a new washer on 1-13-19 we were totally dissatisfied with performance. after contacting store and deciding on a more expensive washer I was informed I will not receive credit for unsatisfactory model until it is at the store after returning from my house. this means I paid for new washer today(1-19-19) then can’t get 330.00 credit difference until new washer is delivered on 1-30-19. I do not feel I should be out over 300 dollars… Read more »

Carl Martinez
Guest
Carl Martinez

Hello Sir or Madam Back in August 11 2018 I purchase 10K in kitchen cabinets at Lowes in Farmingdale New York. At first Barbara Talbot for got to put the order in. It took three weeks to realize that the order that was paid for never was submitted to Kraft Maid. The cabinet I ordered were the BONSAI color. Barbara for got to mention that there might be a different in colors from the catalog to the actual small sample that she provide. 6 weeks later the cabinets were deliver and most of the cabinets came in damage, most doors… Read more »

Tammy
Guest
Tammy

Trying to call the Port Arthur texas store for the last 30 minutes. No one is answering the phone. What the hell?

Christina Denne
Guest
Christina Denne

I went to the Lowes store in Belle Vernon Pennsylvania on December 8 2018 to set up for their garage door installation department to come out and measure for a new garage door, I was told I would be contacted within 48 hours, on December 19th I still had not had a phone call (this was not the first time the installation crew dropped the ball, in October I purchased new storm doors and never received a call from them, I than contacted an outside contractor to do the work), so on December 19th I contacted the 800 they gave… Read more »

JEAN bowman
Guest
JEAN bowman

please call lowes and tell them to sell me the tin building for 270.00 as i bought my first building from them 863-701-9800 the demo has been setting there for 4 years lowes also included the floor too please e mail me and let me know what you are going to do as i do all my shopping at lowes

Albert Hartman
Guest
Albert Hartman

Very disappointed with Lowes in Victoria, Tx. We are Senior Citizens that live 25 miles from this store. We ordered a sewer pump on line (through the store) and had it delivered to our home. We received it and installed it but have trouble with it. We reported it to the local Lowes and their personnel told us we had to bring the whole pump into the store but the manufacturer told us just to take in the cord. We finally were able to speak to store mgr. and he issued us a refund on a In-Store credit card and… Read more »

Teresa
Guest
Teresa

I have been trying to be reimbursement for extended warranty services from Lowes. They repeatedly sent the reimbursements to the wrong address and I can not get anyone to call me back and help me.

sally smith
Guest
sally smith

Why does the manager at Lowes Quincy insist their staff to work pallets with the temperature is ZERO and windchill is -12. This employee is subject to frostbite in 5 minutes! Does Lowes really want a lawsuit over this stupid decision?

Joy Cantrell
Guest

My mother (age 81) and I went to Lowes yesterday to look at items and make a apt for a bathroom remodel. We arrives approx. 10:45 am and choose items we liked, wanting to spend approx. 15,000 and made an appt with the design team at the BURBANK Store ( Hailey took our information and made the appointment for 5:30 that day. When I returned to the store at 5:30 pm, they wasn’t anyone in the design center, I found a man to locate “Michael” whom my appointment was with – I arrived 10 minutes early at 5:35 pm, he… Read more »

VIRGINIA SZUMSKI
Guest
VIRGINIA SZUMSKI

I CONTRACTED WITH LOWE’S NOVEMBER 2017 TO INSTALL A CHAIN LINK FENCE WITH PRIVACY SLATS, TODAY FEBRUARY 4, 2019 MY FENCE IS STILL NOT COMPLETE AND NOW THEY ARE TRYING TO CHARGE INTEREST ON THE BALANCE DUE BECAUSE OF COURSE I WAS ON THE PLAN OF NO INTEREST FOR A YEAR BUT WHO WOULD OF THOUGHT A YEAR LATER AND IT IS STILL NOT COMPLETE

Robert Goelz JR
Guest
Robert Goelz JR

The details of complaint will be included in a letter addressed to Lowes Ex. Team. My experience related to a kitchen project at the Bartonsville PA store is to involved to include here. Suffice it to say I wish I had gone elsewhere to purchase the products and have them installed.

Byron Thomas
Guest
Byron Thomas

I Byron Thomas has been installing for Lowes for over 20 years. I am having a situation with an install for store 2203 to make a long story short a manager told me to install a floor even when I told him that there were problems.The original problem was not moisture. Now the store is holding me accountable and I need help. The more it goes the more they put on me. I have never had this problem. I try talking to Roy Henry but he makes me feel like I don’t know anything. I tried working with store and… Read more »

Raul Garcia
Guest
Raul Garcia

Dear Raul Garcia

Thank you for your interest in the position of Unload Associate- PT- Sun – Thurs evenings, Job ID# 1520497BR at location 1791, S.W. Tucson, AZ. We sincerely appreciate your interest in career opportunities with Lowe’s. At this time, we have decided to proceed with other candidates.

This 60 year old, Hispanic, Marine Corps veteran, and retired Federal Law Enforcement Agent thank you.

George Fells
Guest
George Fells

I went to lowes to purchase vertical blinds there was no one there to cut the blind. I asked a sales person he proceeded to call someone on the phone but no one came I spoke to another sales person who also was not able to help me. I went to the customer service desk that sales person said she would call someone she didn’t. I found another sales person and ask for the manager she called the manager and he finally got back to her by phone he never came ou to speak to me and said the person… Read more »

Kathy Howard
Guest
Kathy Howard

I have been a loyal Lowe’s customer for over a decade. So much so that when I retired, I got a part-time job at Lowes and worked there for 2 1/2 years. Over the past 5 years, I have purchased carpeting, vinyl plank flooring, kitchen appliance suite, many light fixtures, toilets, washer/dryer, closet organization kits, outdoor furniture set, fencing, wood/hardware for 4 barn doors, furniture, paint and so many minor projects that I cannot name them all. Last summer, I decided to go forward with new stone kitchen counters. I found a nationwide stone brand and color that I liked… Read more »

John Vounas
Guest
John Vounas

I purchased a quartz countertop from Suzie in cabinets/countertops at the Casa Grande LOWES store. I also purchased 2 bathroom sinks and two faucets. Suzie stated LOWES does not do the plumbing but they can refer a plumber which she did. The plumber arrived and was attempted to install said items for about six hours unsuccessfully. He claimed the one sink the hole was cut oblong and thats why it is leaking. He also placed the riser that comes with the faucet on one sink and not the other. I asked him why and he said when he used it… Read more »

Donna F Phillips
Guest
Donna F Phillips

I am contacting you all to let you know your Lafollette Store has managers and salespeople that just cannot tell the truth to customers.I have been since Thursday trying to get doors delivered to me and still don’t have my doors. Even went to the store in person today 03/02/2019 and talked to your store manager Andrew and even talked to a young man name Jimmy I believe he is the delivery manager and was told I would have some of my doors today 03/02/2019 and here it is 7:30 my time and still have no doors. I have already… Read more »

Angelica Cazarez
Guest
Angelica Cazarez

Hello my name is Angelica Cazarez, I would like to speak with who is in charge of making changes on a hiring process. I am a former employee for who’s career ended in early 2018. Please if I could get a reply back. Thank you

Anonymous
Guest
Anonymous

WATING OVER A WEEEK FOR MY DELIVERY. MANAGEMENT MESSING AROUND WITH ME ,LISA RISBOSKIN. NOW I WAS TO GET MY DELIVERY TODAY, THERE TRUCK BROKE DOWN.A MANAGER WAS TO CALL ME BACK AN HOUR AGO,DAVE. NO CALL BACK. STILL WAITING.

Pam Tate
Guest
Pam Tate

Princeton WV store extremely poor customer service. Purchased new refrigerator, dishwasher, range and range hood on 2-22-19 was told they had to order the dishwasher and they could deliver on 3-2-19. I spoke with the delivery dept on 3-1-19 and everything was there and they would bring it the next day. I waited at home for my delivery which never came nor did I get a call. I called them at 2:30 that day and was now told that someone was supposed to call me that they now didn’t have my refrigerator which was there the day before and that… Read more »

Kenneth Andrews
Guest
Kenneth Andrews

ordered a rear entry door exterior I ordered a custom made rear entry door and a screen door and paid to have them both installed.The order was placed in December of 2018.They whereto be installed in February of 2019.when the installer arrived with the doors in February the order was wrong!Instead of a rear door they had a custom made door for the front of the house.The doors were returned and i contacted loew’ and spoke with a manager who took responsibility and sent a person to take new measurements about a week afterwards.March 20,2019 I contacted Lowe’s to inquire… Read more »

Douglas Jones
Guest
Douglas Jones

I have been with Lowe’s for well over a decade and spent over $60000. At their store in Salem they suggested I open a commercial account. I did at their request. I have an Advantage card with over $10000 limit. Never late and up-to-date. But Lowe’s on my commercial account got the wrong address and I never received a bill although I went to the store many times asking what is going on. After 6 hours on the phone I can not get Lowe’s to take the account out of collections and let me pay on the commercial account. Soon… Read more »

Anonymous
Guest
Anonymous

Yes I work for Lowe’s for 5 years and would like to know how my hours are given to seasonal works. That’s why people leave. When your Hitler they tell 20 -25 hrs. It’s not fair

Mary McLaurin-Black
Guest
Mary McLaurin-Black

Currently getting new siding done on my house as well as gutters and shutters. Work thus fourth has been satisfactory but the logistics of getting the work done has been horrific. There is no communication with the different entities doing the jobs. The project coordinators don’t communicate with the contractors or customers. I would not recommend Lowes to do another job for me or anyone I know because the process is too overwhelming. Why are these other people involved if they don’t know what’s going on.

Theresa Cook
Guest
Theresa Cook

In Dec. 2018 I bought a Relia-Built patio door from your Lowe’s store in Hatfield, PA. I was having it installed as a surprise to my husband. In January it was installed by Lowe’s installation crew. The installation was fine until my husband noticed that the screen door had no “female” counterpart to hook into. There was a latch on the screen door but not the frame. By this time it was February and very windy at times and would blow the screen open. I called the installer directly and asked if he would come out and look at this.… Read more »

Theresa Cook
Guest
Theresa Cook

Lack of Customer Service

gregory kinard
Guest
gregory kinard

The Lowes in High Point, North Carolina will not answer the phone. Tried calling the store for 2 hours, no answer.

Anja Kovscek
Guest
Anja Kovscek

I want to take a moment to recognize an outstanding employee of Lowe’s. I tried to get to the corporate office, although I think it is a very difficult to do so. I have to trust this will get to the appropriate person(s) who can reach out to this employee for his outstanding reflection on Lowe’s. I have shopped at Lowe’s for years for all my large renovations and small ones. I have never met a Lowe’s employee more dedicated, more genuine, more professional or more caring than your sales specialist, Leo Penny at 9955 S. Eastern Ave in Henderson,… Read more »

Dean Nerenberg
Guest
Dean Nerenberg

FANTASTIC Customer Service!!!! Lowes #940. I have been a retail manager for over 22 years and between Mr. Shawn (MOD) and Mr. Norm,Ms. Melissa and Ms. Elizabeth in your paint Dept. I had the an amazing WIN!! We had a problem matching paint for my house yesterday(I had to replace 6 pieces of siding), I painted originally in Oct.2018. After several trips and a lot of patience your people matched exactly the color. I didnot have to repaint entire side of house!!! Thank you to all! Great experience!

Kim Mabery
Guest
Kim Mabery

Due to how customers are treated at the California Maryland store, I will now be taking my business to Home Depot since Lowes seems to think it is ok to take peoples money and not provide the the products that were purchased. I have spent literally hours on the phone trying to get a refund for items that were never delivered. The delivery kept being cancelled and rescheduled. After a week of discussing the issue with three General Managers, the refund is still incorrect and continue to be charged for items that were never delivered.

David McMichael
Guest
David McMichael

I ordered a lock for my storm door over a month ago. Nobody has contacted me nor do they have the lock. Everytime I call I get no answer or has anyone followed up on my request!!I actually went into the store and asked to speak to a manager and I stood there for 30 min before I had to leave and never seen a manager!Lowe’s customer service is absolutely horrible!!your compan is in big trouble and it wouldn’t surprise me if the doors don’t close due to such horrible customer service!!my name is David McMichael,my number is 502 200-xxxx.… Read more »

Lisa Marie Rock
Guest
Lisa Marie Rock

Re: An employee of Lowes. Jack Elliott at the Tustin store and his girlfriend Linda Depp Cashmen and Tracey Depp Cashmen robbed me of millions out of my storage unit. And basically empitied and destroyed my home too. Made false police reports broke my arm. I just saw video of them raping my poor little Amanda. Jack is a pedifile. And his friends robbed millions out of Lowes Irvine store. I am prosicuting to full extent of the law and beyond.

Rudy Stanley
Guest
Rudy Stanley

I called in a complaint about a store manager in Russellville, AR. She called her employees flunkies. We had had a disagreement over some material we were trying to buy. The employee was very helpful but had priced the material less than what the store manager said it should be. The manager then said the employee had no authority to price this material which was outside and had a lot of broken edges on it. It was to be discounted. That was when the manager said that about an employee who had worked there for over 20 years. We did… Read more »

Cary Brown
Guest
Cary Brown

Lowe’s headquarters and Cary Brown and I feel that everybody don’t have money to buy a lot of stuff it is really and it came up with a decision why don’t y’all have Appliance Windows carpet and flooring pay you in by here you only get three months to get paid for and you play one thing at a time out and they come back and get another and that will help people out even on Windows I need Windows and I can buy here and pay you every time I need a thank you

R Christner
Guest
R Christner

At 6:29pm in Jacksonville Fl , Regency store # 0503 I was in the garden section check out. Attempting to purchase the Kingsford charcoal 2 bags at 20 lbs each . an employee in the grill area told me , it’s on sale. I saw the sign. I didn’t read the whole sign just the prices. Lady at the register said it rang up regular price , she didn’t hesitate to call manager for an override. She said , it’s on sale tomorrow but a manager already letting people have the sale price. I said , cool. The manager shows… Read more »

Kenny
Guest
Kenny

Bought a $800 water heater at Lowes in Enid, OK. It worked for only one week. Was told to get a return authorization number from the water heater company. Called them and was told our warranty was voided and could not send parts to fix it because was not a licensed plumber. Called the manager at Lowes he told me he would have the part mailed to me. Part never arrived. Now manager will not answer any phone calls, is not in or is at lunch 5 times a day. Lowes doesn’t care they sell appliances that are defective and… Read more »

Susan E Benincasa
Guest
Susan E Benincasa

We are redoing our kitchen, we purchased all cabinets for Lowes and planned to buy the floor. There was a problem so I called customer service to see how soon the flooring could come in. The representative placed the order so that it would ship from the distribution center to me, about an hour later, the order was changed and the delivery was delayed for over a week. The manager I spoke with said that they cannot ship from distribution center directly to me, that’s why it was changed. She didn’t seem to care that I would have to cancel… Read more »

Frank Gonzalez
Guest
Frank Gonzalez

Reduce price sign,$1:00 one dollar, refuse to acknowledge. Two posted sign one yellow,the other grey color,waited over half an hour and nobody came until I found a supervisor lady store 2254 terminal 12 5/09/19 09:57:34. Item gardens ,broken bag, hole half content peat moss dirt nutrient.i have picture of advertiment.

Curtis Clinton
Guest
Curtis Clinton

I am writing your Office on how I was treated at the Killeen ,Texas store on purchasing a deep Freezer. I purchased on 19 May and Delivery was on 20 May. When the delivery guys showed up they unpacked the Freezer and upon bringing in my House I noticed it was damaged on the bottom. I called the Appliance Section and reported the damages, they checked to see if anymore was in Stock and told me there was no more. The Sales Associate told they would order and receive more on the 22 May and they could deliver by the… Read more »

Mark Black
Guest
Mark Black

Don’t buy anything from Lowe’s.com in Southport N.C. they deal with FedEx I have called both and have got the run a round and have not received my order. Got a notice from Lowe’s that at 9:45 PM one part of my order had been delivered on 5/24/19 at 4:30 PM No Package was delivered Called Lowe’s on 5/25/19 at 8:00AM and the package was out for delivery by FedEx by end of day 5/25/19 No Package! Called today 5/28/19 now package scheduled for delivery 5/29/19 this is not acceptable for anyone or any business and I should be compensated… Read more »

John L Cox
Guest
John L Cox

today i was in the Lowes (192, Melbourne fl 32904) I am handicapped in an Electric wheelchair, and by the way the store is set up with displays and random stacks of items placed sporadically in the isles, i can not roll around to shop. It is nearly imposable for me to maneuver around the items that this store has on the ground; i could not even make make it down the main isles in the store, I’m sure you are aware of the americans with disabilities act, and i hope your managers are aware of fire codes, i hope… Read more »

Mr. Mike
Guest
Mr. Mike

Things don’t always go well when shopping whether it be for clothing, restaurants or whatever. But here’s my maybe not so common experience at a Lowes Home Improvement Store; Yesterday, June 8, 2019, my son and I visited the Lowe’s on Empire Drive in Burbank CA. He wanted to install hanging accent lighting in his backyard for his wife. We made up a list of everything we’d need and proceeded to shop. The lights he found were in the garden department, displayed hanging on one of those outdoor patio pergola things. $29.89 was the price on the tag. OK, so… Read more »

Iris Goldston
Guest
Iris Goldston

Kitchen makeover fiasco. I loved Lowe’s until now. I paid and increased my credit line to redo my kitchen. The cabinets will arrive to.orrow, but my installer wl not be available until next week! Oh it’s been 2 months waiting for them but somehow for some reason I have to inconvenienced by waiting for an installation I paid for 2 months ago! “TRUST LOWE’S FOR YOUR INSTALLATION PROJECT ensuring your job is done at your convenience and on time” it says on the brochure. How about we take your money and we install when we’re ready! Totally disappointed and feel… Read more »

T. Craig
Guest
T. Craig

Just wanted to Thank Lowes #0297 for leaving my Son sitting without a fridge for weeks on end. First time was when he bought it and you claimed four times at least that you couldn’t find it! Then we have now, it goes out and you take you sweet time sending in the repairman, who tells you that he can not fix it! It will need to be replaced. Your response is that it could take up to ‘ten days’ to replace. Well, its already been about thirty four days! So with all the sweet dripping sarcasm I can muster… Read more »

Theron Lyle
Guest
Theron Lyle

we purchased a husquavarna 42 inch riding mower from the Beaumont Texas store about a month ago. the belt pulley is locking up & broke the belt I have called the store 3 times & either been put on hold for 30 minutes & then hung up on. or just transferred & hung up on . they just appear to not give a hoot!

Angela Marchese
Guest
Angela Marchese

I’m a single woman retiree that cannot put together an electric weed- trimmer. Lowes in San Marcos, refused, saying ” company policy is for larger items only.” Your company should think outside the box and find a way to put together small items.

Lynn Ray
Guest
Lynn Ray

I purchased a GE double oven five burner stove from Lowes in Greenwood SC in September of 2018. It is still under warranty. The largest burner stopped working and I called Lowes and they contacted GE and scheduled GE repair to come out. On the day they were supposed to come out the repair man called me and said we don’t service your area. ( I am 15 miles from the Lowes store) I called Lowes back and they scheduled me with a different repair service company and said if they don’t call you within 48 hours call them. I… Read more »

Troy McIntyre
Guest
Troy McIntyre

The Lowe’s in Augusta ga on peach orchard rd is the worst store I’ve ever been in the customer service is terrible most of the time the employees are on there cell phones and if you can find a employee they ack like they are doing you a favor by stopping to helping you I’m taking my money to Home Depot I’m done with Lowe’s I would rather drive 15 miles further to Home Depot then be treated like I’m beneath them.

Ronald LePrell
Guest
Ronald LePrell

Tried to purchase your 5 pc dewalt for 279.00 all sold out , the problem is I drove 30 miles to your orchard park store to purchase it only to be told it can only be purchased on line so as I attempted to purchase on line they sold out , now I see them again on line so I press chat to confirm that it’s the same item and I was told yes and it was on sale for 279$ so I go back to order only to be told it’s 539$ now , I hope you can help… Read more »

James Yetzer
Guest
James Yetzer

I was an employee with Lowe’s, my last official day as submitted in my resignation was 7/7/2019. I called in requesting sick leave for my last 32 hours since I still had 37 hours. I called in each of the four days used. Today is pay-day for the last pay period and I did not get paid for the sick leave requested. I am requesting my paycheck be reviewed and my hours of pay be corrected.

Virginia Filangeri
Guest
Virginia Filangeri

Wanted to let you know that your delivery company based in Alabama to deliver in Bay Shore NY is very rude! When you tell them you need a morning delivery they tell you Loews doesn’t tell us what to do, we tell Loews what we are doing and there is no special requests for delivery. They also tell you to just cancel the dryer, if the delivery doesn’t work for you.
I think you need a new delivery service, maybe one closer to where they are delivering, with people who are polite to your customers.

Rhonda Partin
Guest
Rhonda Partin

My husband and I are both in our 60s and retired so we shop at the Lowe’s store on Hwy 42 in Clayton, NC at least once a week. For the past three weeks we have encountered several dogs in the store and twice the owners have allowed these dogs to poop on the floor. Just this past Sunday, Aug 30, an owner brought his pit bull into the store stopped beside the customer service area and let his dog relieve himself. Even though he picked up the ‘turds’ he left the residue for the customers to walk over. We… Read more »

Ronnie Jones
Guest
Ronnie Jones

Ordered a set of french doors at Lowes in Leesville Louisiana in May 2019. The doors took 4-5 weeks to come in and they were the wrong size. They reordered my doors, which took another 4-5 weeks and we picked the up today.

Guess what, THEY HAVE NO GLASS!!! Really?

Tried about 5 times to reach a store manager, who in turn offered us a 10% discount.

No thanks! I’ve already spent way more gas than that going back and forth just to order and return doors. I’m taking my business somewhere else.

Angela
Guest
Angela

The Lowes store in Tigard, OR has bad customer service. It’s no wonder that this whole company is struggling to make profits. 90% of the time I have needed assistance, I have had to wait a very long time for help or sometimes not get help at all. I usually give up after waiting 20 minutes for someone even after customer service has called on someone to help in me in some department. I have had deliveries that have never shown up on time and have to be the one to call and complain. The last visit I needed to… Read more »

Maria
Guest
Maria

Mr. Niblock just posting this on here cause I am very disappointed with in Lowe’s I purchased a washer and dryer on Thursday the 8th of aug and it was supposed to be delivered Friday and we waited around and nothing so I called the number on my receipt and the supervisor told me she didn’t know y they canceled my order so she put me bk on delivery for Saturday’s delivery and once again I got taken off the schedule with no reason what so ever didn’t receive no call or anything once again I had to call bk… Read more »

Myra Horn
Guest
Myra Horn

I bought a dishwasher and electric dryer. The dryer is not working. It was supposed to be picked up on Sunday. My husband had to go in the store at the end of the day, it was not picked up. He arranged for Tuesday pickup. I tried calling corporate/ executive offices, no transparency or help. Called store , Tuesday is supposed to be pick up. Very incompetent. My husband was supposed to receive a call from store manager, that was not done either. I am without a dryer since last Thursday Very bad customer service. Who is willing to stand… Read more »

D. Riegle
Guest
D. Riegle

Waiting on my 4th refrigerator because the first 3 were defective. My husband just past and he was always the one who dealt with these type situations. When I started to cry when the 3rd one didn’t work a very rude delivery man Nathan said ” well if you aren’t happy with your appliances we can load them up and take them back!” I guess asking for appliances that work was to much for the Lafayette Indiana lowes. They promised I’d have one today and now they said maybe tomorrow. So I have to arrange my schedule for a 3rd… Read more »

Timothy Owens
Guest
Timothy Owens

Since March 31 2016 I purchased a WHRLPL 46000 WIFI WATER SOFTENER now lowes No longer has there irisbylowes app to connect to wifi so now they say I’m not electable for a rebait or any help in this matter due to the fact I only have a PO.box I feel like a large corporations like this doesn’t care for the small people out here I feel I was done wrong but can’t fight a large corporation like this so guess my issue will never be resolved. They will get no more money from me any more.

Susan Markwardt
Guest
Susan Markwardt

I have always shopped at Lowe’s over Home Depot but my experience this week at the Brenham, Tx, store may just be the last time I shop with you. I went to the store Sunday evening (8/18/19) to purchase a washer & dryer. My washing machine had quite on Saturday and I needed a new one quick. Since my dryer had some age on it, I decided to buy the set. The sales lady was very nice and scheduled me for delivery on Wednesday (8/21). We were supposed to get a call Tuesday evening to give us the delivery window.… Read more »

Ruth Cheresnowsky
Guest
Ruth Cheresnowsky

Just wanted to let you know how much we appreciate the excellent customer service we always receive from Charlie in The Electric Dept in the Athens PA store # 2385. He is very knowledgeable & always asks if we need help.

Armando Alexander Carles
Guest
Armando Alexander Carles

As a devoted customer, I was shocked to hear on NPR that your employee has made irresponsible comments about the latinx community. As a leader a
In the LatinX community on Staten Island, i would like a response that I can forward to our group, as well as the Craftsmen among us.
Fraternaly,
Armando Alexander Carles

JULIE MOURACHIAN
Guest
JULIE MOURACHIAN

I shop at Lowes for everything from appliances to plants. One year ago I purchased an LG refrigerator, for the last 8 months I’ve had 5 so called repairs done to the ice/water dispenser which has never functioned properly. LG has been the most frustrating and infuriating company I’ve ever dealt with. It seems their plan is to give me such a run around that hopefully I just give up. I’m disappointed that Lowes sells products from a company with such horrible customer service and one that refuses to honor their warranty. I know I will never purchase another LG… Read more »

Angela miskimen
Guest
Angela miskimen

I called the 1800 number an was given the best service ,I had a hard to find replacement coller for my wireless dog system, I had looked an called everywhere in my state no one had one ,he toll the time an found 2 for me he was great ,very nice person his name was Kea,I live in Georgia he found what I needed in Illinois I’m so glad he found those for me just wanted lowes to no what a great job he did for me today ,thank you again kea for finding what I needed an getting it… Read more »

Arnold
Guest
Arnold

I’ll bet there’s not too many complaints about a couple bringing in a huge pit bull into the store. The guy had a flimsy leash on his shoulder but not on the dog. I kid not when I say this dog was a giant. Loose inside the store!! I saw two different customers go around to another aisle in order to avoid passing the dog. Complained to the manager, but all she had to say was “where”?? I don’t know the policy of Lowes on pets, but this was no comfort dog!!

Thomas J Santimaw
Guest
Thomas J Santimaw

I am stunned that the Christmas displays, lights, etc. are already set up, at least at the store I usually shop! The Glenmont, NY store. It’s sill mid-September, now your pushing it.

Paul Wilson
Guest
Paul Wilson

I would like to know if it is your standards for a customer to have to wait four weeks to have $25,000.00 of kitchen cabinets installed after delivery that were purchased from Lowe’s .they were delivered September 16 I was told by Taren your contact person.l have not heard from anyone I live 6 hours away and have to make plans to be off work

leon schmidt
Guest
leon schmidt

I am trying to contact to apply for a job. Do you have a jobs and careers phone number, or can I submit my job application online?

Dan Gustman
Guest

I buy a microwave delivery day they call me – tell me
they can’t find one in the store.

Richard Rose
Guest
Richard Rose

Lowes Repair Issues RICHARD ROSE 12xxxx ROSE POINT DRIVE GULFPORT, MS 39503 228-297-xxxxx Email: ROSEPOINTxxxxx@ATT.NET Purchased Nov 15, 2015 with a 5-year extended warranty GE Stack Washer/Dryer Model #GUD27ESSJ0WW Serial#SF001436C October 4th or 5th , 2019 Washer was run on small load. When completed washing/rinsing cycle I found water on the floor in front of the W/D. I immediately moved items around W/D and disconnected hoses and electricity from machine after looking at the hoses in the rear to find possible issues, none were found. I then moved the W/D from its location and took towels and my high velocity… Read more »

Anonymous
Guest
Anonymous

I suggest that Mr. Niblock and the overabundance of VP’s that you have work the exact same schedules as with the recent schedule changes you implemented for your store associates!!! ALL you care about is shareholder’s and don’t care what you do to employee’s to make their lives even more difficult. It’s not the CEO, the Board, shareholder’s or the massive overabundance of executive leadership in corporate that run this company, it IS all the employee’s within your stores or there would be NO Lowe’s… They will survive without you Mr. Niblock but not without the store associates. Perhaps you… Read more »

John queen
Guest
John queen

Bought a 8 pice portal cable tool set. Got it home and opened it up . It had all the right tools but it had a black n decker charger. It is not the right charger. Now I have to spend more money to take this one back and get the right one . Some one needs to no about this problem. Need some kind of discount for my time and trouble.

Jacqueline Hudson
Guest
Jacqueline Hudson

There is an employee by the name of Ron at the Southport NC Lowe’s. He drives the forklift. Having an order that was to picked for Sunday am pick up not ready until 1143am was bad enough but then asking Ron for helping loading the ten 3×12 galv roof sheets and getting eyeball rolls and then ignored was going way to far! Ron was extremely unpleasant with quite a bit of mouth for an employee that I’m sure my 776.82 don’t in just this trip paid his weekly check. I will drive all the way to a Wilmington Home Depot… Read more »

Camille
Guest
Camille

We went to 3 lowes branch to have our blinds cut. 630pm we went to fort apache since we are from southwest the guy said he can’t cut it because he has so many things to do he called his associate but the associate do not know what to do. We asked the direction to Charleston lowes he can’t finished the direction because he said he needs to finish his thing in the computer. We left! unbelievable the customer service! So we went to Charleston by Decatur nobody was there we have to call anybody and get their attention everybody… Read more »

Clint Lawson
Guest
Clint Lawson

My son Clint Lawson Jr. Was employed with your company until recently being terminated for confronting a fellow associate that made a threatening statement about going home and getting a gun and returning to the store to shoot my son. My question is, “why was my son terminated along with the other employee?” My son life was threatened and yet he attempted to put his own life in arms way to save others! My son has suffered emotional and physical distress due to your company’s lack of training in this field which could have put hundreds of innocent people’s lives… Read more »

Gail Voyda
Guest
Gail Voyda

My husband purchased a garage door opener on 11/16/2019 from your Hermitage, PA store with the $99.00 installation special. I have had 5 appointments with a subcontractor, Handy, to do this installation. They have been a no-show 5 times!!!! After the 3rd no-show my husband spoke with the store manager, Jared, who said he switched the subcontract to D&R Garage Door. After hearing NOTHING, I called the so-called installation team again and was told of a 4th appointment time with Handy. Yes, the request to change companies was in the system, but had not been processed yet. No-show for appointment… Read more »

Pat Cammarata
Guest
Pat Cammarata

I had the most amazing experience at Lowes in Yorktown Heights, NY. Steven from the garden dept held some fencing for me that I inquired about via phone. It was all ready and waiting for me at the checkout counter. He was so polite and helped me with my Christmas tree also. Excellent customer service!!!

Lillie washington
Guest
Lillie washington

I’m went to Lowe’s this morning at 17460 n.w. 57th ave. Hialeah fl 33015. I tried to purchase 2 black angels I ask the floor lady. She gave me a price when I got to the cashier it did not ring up there where 8 on the shelf the manger named Sal says they can’t sell them because they have to send them back they where on the shelf I think they were wrong. They should’ve sold me. They should’ve came in the morning and remove them not when a customer want to but it

Lisha Brown
Guest
Lisha Brown

To whom it may concern, I visited Lowe’s today 1-3-2020; 4444 N. Galloway Ave Mesquite, TX 75150 Store #0510. The guy that works in the plumbing department, I believe him name is Matt (tall white guy with a red beard). He was not very helpful, as usual. No matter what question I asked him, his response would be “What?” As if he didn’t hear me or understand a simple question from me. His answers were short. I stood in the aisle looking at faucets, an older white guy walks up and asked Matt a question. Matt politely answered his question.… Read more »

Deborah A Ragan
Guest
Deborah A Ragan

Lowes of Conyers #1076 has very poor customer service and pick up service. Number one they are very poorly staffed 1 cs to 6 customers is typical. In the past few months thatI have ordered from Lowes pick up service, each time I have had to wait 30-45 minutes today I was there an HOUR. After waiting 30 minutes and being told she pulled a wrong item and had to go back I asked to see a manager. The item should have been pulled and waiting in a designated place when I got there!!! A girl points him out and… Read more »

Patrick
Guest
Patrick

Does lowes delivery appliances upstairs. Was told basic delivery is ground level only.

Marshel McAllister
Guest
Marshel McAllister

I want to let management know that I am very unhappy with the customer service I received at store #1187 in Bartlett, Tenn. I purchase thousands of dollars of material from Lowe’s over the past years but when I tried to return 3 unopened boxes of flooring at this tore I was tolled I could return unopened boxes, my return was refused to be accepted. I am very unhappy with Lowe’s and will never do business with Lowe’s again. The return is only for $150 but it is the poor service toward customers that is unacceptable. I would like to… Read more »