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Make Sure That You Are Heard! Leave a Comment or Complaint!

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michael antonio flowersElizabethAlexis Owens Recent comment authors
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Alexis Owens
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Alexis Owens

Have been an avid Nordstrom and Nordstrom Rack shopper for years now and have spent thousands of dollars between the two. I made a purchase at Nordstrom Rack on 12/30/18, the next day after getting home and going through my bag I noticed that one of the items was not there. I check my receipt to ensure that I was charged for it, and I was. I contacted the store to advise and the representative said that they would call me back. The Customer Service Manager called me back to say that after looking into things the items were put in the bag and she saw the sales associate do so. I advised that I am not sure of the order of the items being put in the bag, but that I just unloaded my bag and it was not there. She continued to express that the item was put in the bag. I asked her if this was something that they recorded on camera or if this is what she saw? She said it was what she saw. I am appalled and insulted all at the same time, because of what she was implying, that I would have an item and report as not having it. Secondly, this is not the way to resolve a customer issue based on what you think you personally saw. I have had a few issues with Nordstrom and Nordstrom Rack over the last 3-6 months, so I think it is time that I retired myself from them as a customer. Aside from that, I will be taking this issue to a higher level.

Elizabeth
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Elizabeth

My mother bought a jacket from Nordstrom she is 91 years old her mind is pretty much in tact she knows the difference between cash and a plastic card she can’t remember if she bought it in corta madera,santa Rosa ,anihime, I could name a dozen other stores but she must decently did not steal it it was a birthday gift to my daughter bottom line she did not like it and all she wanted was one she would wear I brought it back and all I got was a pack of lies and a very rude .manger corporate office was great but just refered .e back to a manager who got tired of talking to me and ended up accusiing and suggesti g it was stollen I am going to the store to find out the results am I wrong?

antonio flowers
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antonio flowers

This used to be a good company, until you have a problem. Then you find out that it is really hard to get through to a customer service representative, especially out of normal office hours, which is the only time I am available.

michael
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michael

The corporate office email address is not working for me. I need to email you about an issue, or at least send you a pm on Facebook messenger, if you are answering messages on Facebook.