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Make Sure That You Are Heard! Leave a Comment or Complaint!

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Sandra Capp-Mihalek
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Sandra Capp-Mihalek

Attention: David A. Miller, Esq.,General Counsel for T-Mobile Inc. USA Please be advised that this message is a formal complaint being submitted by me for your violations of the terms and conditions of my contract. Kindly contact me in writing at the following: Sandra Capp-Mihalek, Boyce Park Village, 319 Oak Road, Pittsburgh, PA 15239.

Gwendolyn Lewis
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Gwendolyn Lewis

Ray Hoang1700 E Pioneer Pkwy Suite 194 Arlington Tx 76010 . provided excellent service, her went above and beyond and stayed late to help me

ABDUL M NASIRU
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ABDUL M NASIRU

UR COMPANY TRYING TO RIP ME OFF MY RIGHT TO REPLACE MY PHONE I LOST WHEN I HAVE INSURANCE ON THE PHONE BEFORE I LOST IT.. PLEASE CALL ME ON THIS NUMBER FOR ME TO EXPLAIN THE SITUATION.. 3016050750.. I WAS TRAVELING AND I CALL YOUR COMPANY TO SUSPEND MY LINE, WHILE I WAS AWAY MY PHONE WAS STOLEN AND I HAVE INSURANCE ON THE PHONE, I CAME BACK TO FILE FOR A CLAIM, BUT I WAS TOLD I AM NOT QUALIFY FOR A CLAIM WHEN I KNOW I HAVE INSURANCE ON MY PLAN AND WHEN I ASK WHY I… Read more »

Debra. Jaques
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Debra. Jaques

To Whom It May Concern I Debra would like to know how mya I get three T-Mobile hats that we theee were not able to get because all the stores I contacted by phone were all out I was told by noon on Tuesdays my brother David and niece Carli and I are T-Mobile Tuesday customers all of us three really wanted each a hat especially since we three also have the T-Mobile scarfs is thier a likely chance that u are able to send us each one please we theee also have the umbrellas ect we like T-Mobile than… Read more »

Anonymous
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Anonymous

El personal de esta tienda 30b San Pablo Town Center San Pablo CA 94806 tienen muy mala atencion para los clientes y sin concentimiento hacen cambios en las cuentas sin avisar y luego perjudica a los clientes cuando se quiere hacer algun reclamo en la aseguranza la ponen y quitan cuando ellos quieren sin preguntarle al cliente. a veces el personal es chocante de mala gana atienden no es la misma atencion que brindan cuando uno esta comprando. Deberian capacitarlos para que siempre sean cordials con los clientes, y ademas dicen haber hecho cambios de telefonos que no se ha… Read more »

Carmelo Ortiz
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Carmelo Ortiz

I am filing a complaint to the CEO of T mobile over shady and unfair practices by a local T Mobile office in Rowland Heights, Ca. I am also filing a complaint with the BBB. Their salespeople used deceptive practices to cause us to by new phones under a expired (I was assured the offer was still in effect) Veterans benefit. The offer was buy one Samsung 9 phone, get 1 free.They then converted without pointing out the change. 2 months into the service I began seeing phone charges for the phones that were to be free. My phone number… Read more »

Justin
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Justin

Hi my name is Justin and I was hoping to make someone aware of some misrepresentations on the MetroPCS website. There’s promotions going on right now that apparently ended on December 3rd regarding an LG Q7 and Samsung A9 smartphone package deal. The problem I have is that it doesn’t have any offer expiration dates on the website and is currently being advertised still 3 days later. I feel during the holiday season especially many people are visiting the store in hopes of not only a phone plan but also a possible Christmas present. After walking into a store and… Read more »

David B Johnson
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David B Johnson

I have been trying and trying to get need help on the phone I have been grandfathered in I have been with Tm for 30 years

Patricia Michaels
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Patricia Michaels

In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and a trip to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to… Read more »

Patricia Michaels
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Patricia Michaels

In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and trips to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to collections… Read more »

Ebonee Wright
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Ebonee Wright

Ebonee – 629 ms ago 1 2 3 4 5 *Attention* Tmobile corporate office. On December 17th changed my mind about becoming a Tmobile customer for good, and to be honest I am questioning if I should remain a MetroPCS customer also. I went in the Tmobile store address 18825 sw 117th Ave. Miami, FL 33177. Looking for an Applewatch and possibly switching my family of Four from MetroPCS to Tmobile. Didn’t know at the time but I was speaking with the store manager who explained to me what I needed to do to start up service and switch companies… Read more »

Jabbar M Jones
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Jabbar M Jones

Open for discussion

Michael Harris
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Michael Harris

T-mobile did not honor promotional guarantee. I was told my final bill from Sprint would be paid in full and was only given approximately $610 dollars or the $1585

Victoria Duffie
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Victoria Duffie

I have been w/T- Mobile for 14 yrs & the past year I have been being billed over & over for things I don’t even own. This company disappoint me. Every time I try calling my bill gets higher & higher. I’m told I have 10 lines but I only have 4 lines so what’s up with that. When I first got with T Mobile I had trouble because someone by the name MIRIAM CORTEZ was popping up as the owner of my phone for about 8 months so maybe this lady is having the same problem of being overcharged… Read more »

Noreen Byrne
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Noreen Byrne

I put in for a chance too win today a Samsung S10 E . I put my name and address and email and phone number and push enter. Then they was another circle I push on it and said on tmobile Tuesday that CONGRATS YOU WON A SAMSUNG S10E PHONE THIS MORNING. NOW I BEEN TOLD IT WAS A MISTAKE ON YOUR TMOBILE TUESDAY TWITTER ACCOUNT THAT IT JUST FOR DRAWING ON FEBRUARY 28,2019. THAT IS FALSE ADVISEMENT. I did screenshot it all so make sure for me.

Cheryl
Guest
Cheryl

So glad I left T-Mobile I called at the end of January to find out what my final bill was cause i was switching to cricket. what is my final bill that I owe they give me the amount I paid it.. I called again cause it was going to be like 6 days past the amount she give me and she said it would just be prorated for those few days. Signed up with Cricket they took care of the transfer and everything now they’re trying to me charge me another $200 I don’t think so I did everything… Read more »

jose sparks
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jose sparks

How to contact the company head office If I don’t have a cell phone? I will like to submit a complaint online by my email address, or an online form if possible. thank you.