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Victoria DuffieMichael HarrisJabbar M JonesEbonee WrightPatricia Michaels Recent comment authors
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Ebonee Wright
Ebonee Wright

Ebonee – 629 ms ago
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*Attention* Tmobile corporate office. On December 17th changed my mind about becoming a Tmobile customer for good, and to be honest I am questioning if I should remain a MetroPCS customer also. I went in the Tmobile store address 18825 sw 117th Ave. Miami, FL 33177. Looking for an Applewatch and possibly switching my family of Four from MetroPCS to Tmobile. Didn’t know at the time but I was speaking with the store manager who explained to me what I needed to do to start up service and switch companies and of course get the Christmas gift (Applewatch) for my daughter. He proceeded with asking me for my Driver License. I wanted to think about the offer and talk it over with my husband so I left the store. The very next morning I realized my Driver License was not in my wallet so at lunchtime I contacted the Tmobile store. The Assistant Store manager began to tell me my Driver License was not in the store. So I drove to the store to make sure. When I arrived to the store an Associate Danny began to tell me that he was able to get the store manager Juan Garcia on the phone and he put him on speaker. Juan stated yes I have her Driver License and I put it in the “safe” and I’m off today it’s my birthday can she come back tomorrow. I explained that I was not able to drive without proper identification and didn’t understand why I wasn’t contacted when he forgot to give me my Driver License yesterday. The store manager stated that he would come back to the store at 3pm and open the safe because he is the only person with the key. I agreed to return for the 3rd time to the store just get my Driver License. Before returning I called the store at 786-701-3619 and spoke with the Assistant store manager who began stating that the store manager Juan Garcia never returned to the store and stopped answering their calls and only responded by text stating that he was not coming back to the store and he wanted me to return a fourth time December 19th to get my Driver License. I stated that was Unacceptable and I returned to the store. At this point I was very concerned because I was told that now the store manager was in a meeting and couldn’t speak with me directly but before I was told that he was off it was his birthday. I was so nervous and left was unsafe because I provided that Tmobile store with all of my personal information including my phone number and now I’m getting mixed stories about my personal property. I sat in Tmobile for over an hour missed an entire day of work waiting to see if someone would go above and beyond to assist me with my personal property, but instead the workers just told me there was nothing they could do and to just wait and see if store manager Juan Garcia would respond. After an hour wait my husband decided to tell me call the police and file a police report. I did! Within 20minutes the officer arrived. I explained this long drawn out process. The officer stated that he would get the store managers phone number and contact him and find out what is going on and when I would receive my Driver License. The officer went in the store and spoke to the assistant manager who told him that the store manager would be at the store in 5minutes to open the safe so I could get my Driver License. Talk about relief! But that is not what took place the officer and myself stood in front of the store for about 3minutes and the assistant manager walks out of the store with my Driver License and rudely gives it to me stating here you go! I was so upset! I missed work two doctor appointments and an hour from class and all I got was here you go!!! I don’t understand why I wasn’t given my personal property sooner. The store manager Juan Garcia never showed up but the assistant manager was able to give me my property? How? Tmobile corporate I advise you to look deeply into this store because it not only treated me horribly but also told the officer I was not allowed to enter the store anymore. How unprofessional and rude to treat potential customers so poorly. I am still feeling unsafe and don’t understand how I received my Driver License without the store manager and without the “ONLY” key that he possessed. At this point I honestly want the store manager and assistant manager removed from the company. I worked for Tmobile customer service and as a former employee we were trained to treat our customers as family. I don’t want to ever step foot in any Tmobile store after this experience very sadden by this experience.

Carmelo Ortiz
Carmelo Ortiz

I am filing a complaint to the CEO of T mobile over shady and unfair practices by a local T Mobile office in Rowland Heights, Ca. I am also filing a complaint with the BBB. Their salespeople used deceptive practices to cause us to by new phones under a expired (I was assured the offer was still in effect) Veterans benefit. The offer was buy one Samsung 9 phone, get 1 free.They then converted without pointing out the change. 2 months into the service I began seeing phone charges for the phones that were to be free. My phone number is 805-423-xxxx.

Justin
Justin

Hi my name is Justin and I was hoping to make someone aware of some misrepresentations on the MetroPCS website. There’s promotions going on right now that apparently ended on December 3rd regarding an LG Q7 and Samsung A9 smartphone package deal. The problem I have is that it doesn’t have any offer expiration dates on the website and is currently being advertised still 3 days later. I feel during the holiday season especially many people are visiting the store in hopes of not only a phone plan but also a possible Christmas present. After walking into a store and not getting what’s advertised on the website it feels almost like a bait and switch. I can be contacted at 847 387 9453 along with my email address justindyxxxx@mail.com

Best Regards

Patricia Michaels
Patricia Michaels

In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and a trip to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to collections for the amount due.
My husband and I are both in our 60’s and on Social Security. The amount owed would be a very big portion of our monthly income. This is a huge hardship on us, especially here at the holidays. We feel T-Mobile has lied to us numerous times and taken advantage of us. Any help anyone can give us would be greatly appreciated.

Sandra Capp-Mihalek
Sandra Capp-Mihalek

Attention: David A. Miller, Esq.,General Counsel for T-Mobile Inc. USA Please be advised that this message is a formal complaint being submitted by me for your violations of the terms and conditions of my contract. Kindly contact me in writing at the following: Sandra Capp-Mihalek, Boyce Park Village, 319 Oak Road, Pittsburgh, PA 15239.

Gwendolyn Lewis
Gwendolyn Lewis

Ray Hoang1700 E Pioneer Pkwy Suite 194 Arlington Tx 76010 . provided excellent service, her went above and beyond and stayed late to help me

ABDUL M NASIRU
ABDUL M NASIRU

UR COMPANY TRYING TO RIP ME OFF MY RIGHT TO REPLACE MY PHONE I LOST WHEN I HAVE INSURANCE ON THE PHONE BEFORE I LOST IT.. PLEASE CALL ME ON THIS NUMBER FOR ME TO EXPLAIN THE SITUATION.. 3016050750.. I WAS TRAVELING AND I CALL YOUR COMPANY TO SUSPEND MY LINE, WHILE I WAS AWAY MY PHONE WAS STOLEN AND I HAVE INSURANCE ON THE PHONE, I CAME BACK TO FILE FOR A CLAIM, BUT I WAS TOLD I AM NOT QUALIFY FOR A CLAIM WHEN I KNOW I HAVE INSURANCE ON MY PLAN AND WHEN I ASK WHY I DONT QUALIFY FOR A CLAIM, I WAS TOLD T-MOBILE SUSPEND MY INSURANCE WHEN I KNEW NOTHING ABOUT IT AND NON OF THE REP WHO SUSPEND MY ACCOUNT TOLD ME ABOUT IT..PLEASE I AM PLANNING TO REPORT THIS ISSUE TO THE CONSUMER FINACE TO HELP ME GET A NEW PHONE FROM THE LOST PHONE..THIS IS TOTAL RIP OFF FROM T-MOBILE..PLEASE CALL ME TO EXPLAIN MORE TO YOU…

Debra. Jaques
Debra. Jaques

To Whom It May Concern
I Debra would like to know how mya I get three T-Mobile hats that we theee were not able to get because all the stores I contacted by phone were all out I was told by noon on Tuesdays my brother David and niece Carli and I are T-Mobile Tuesday customers all of us three really wanted each a hat especially since we three also have the T-Mobile scarfs is thier a likely chance that u are able to send us each one please we theee also have the umbrellas ect we like T-Mobile than any other phone company they help you on the phone arrange your payments when you can not it’s great I would not go with any other phone company but T-mobile
If you can send theee if them
Please send to the address below I would really appreciate it

Address 15981. Yarnell St.
# 150
Sylmar, Ca. 91342. Thank You
Debra Jaques

Anonymous
Anonymous

El personal de esta tienda 30b San Pablo Town Center San Pablo CA 94806 tienen muy mala atencion para los clientes y sin concentimiento hacen cambios en las cuentas sin avisar y luego perjudica a los clientes cuando se quiere hacer algun reclamo en la aseguranza la ponen y quitan cuando ellos quieren sin preguntarle al cliente. a veces el personal es chocante de mala gana atienden no es la misma atencion que brindan cuando uno esta comprando. Deberian capacitarlos para que siempre sean cordials con los clientes, y ademas dicen haber hecho cambios de telefonos que no se ha hecho.Deberian capacitarlos como vendedores para evitar malos entendidos. Espero este comentario lo tomen a cuenta y pongan mas atencion con el personal.

David B Johnson
David B Johnson

I have been trying and trying to get need help on the phone I have been grandfathered in I have been with Tm for 30 years

Patricia Michaels
Patricia Michaels

In October my husband & I switched from our previous carrier to T-Mobile. There was a buy out program in place where they would pay off our old phones. We were told we would receive 2 prepaid visa cards, in the mail, in which to give to our previous carrier. After many frustrating phone calls and trips to the store we still have not received the cards and are getting the run around as to when or if we will receive them. We have now received a letter from our previous carrier that they are turning us over to collections for the amount due. We trusted T-Mobile to make good on their promotion.
My husband and I are both in our 60’s and on a fixed Social Security income. The amount owed would be a very big portion of our monthly income. We came to T-Mobile in good faith looking for better coverage and now this has placed a huge hardship on us, especially here at the holidays. We feel T-Mobile has lied to us numerous times and have not been helpful in trying to resolve this issue.  We desperately need help from someone in your company to get this taken care of. 

Jabbar M Jones
Jabbar M Jones

Open for discussion

Michael Harris
Michael Harris

T-mobile did not honor promotional guarantee. I was told my final bill from Sprint would be paid in full and was only given approximately $610 dollars or the $1585

Victoria Duffie
Victoria Duffie

I have been w/T- Mobile for 14 yrs & the past year I have been being billed over & over for things I don’t even own. This company disappoint me. Every time I try calling my bill gets higher & higher. I’m told I have 10 lines but I only have 4 lines so what’s up with that. When I first got with T Mobile I had trouble because someone by the name MIRIAM CORTEZ was popping up as the owner of my phone for about 8 months so maybe this lady is having the same problem of being overcharged too. It is not fair to do this T-Mobile. Check your Eastex Freeway 59 @ Little York for sure because something wrong is going on to the customers by the employees there. I bet if U check many complaints come from that store. I am done trying to fix things when T- Mobile shows no concern so SHAME.ON U T-MOBILE!!!!