Wendy’s Headquarters

Wendy’s Headquarters
4 (80%) 4 votes

The Wendy’s Company Headquarters Contacts.

Corporate office address, contact information and phone numbers for the The Wendy’s Company Headquarters.

Write a review or read complaints from other customers.

The Wendy’s Company Headquarters Phone Number and Contacts.

Company Website
http://www.wendys.com
Related
Wendy’s
Corporate Address
1 Dave Thomas Blvd.
Dublin, OH
43017
Phone Number
(614) 764-3100
Fax Number
(614) 764-3330
Twitter IDs
@Wendys

 

What is Wendy’s Corporate Office Phone Number?

Wendy’s’s Headquarters phone number is: 1-614-764-3100.

 

What is Wendy’s Customer Service Phone Number?

Wendy’s’s Customer Support phone number is: 1-800-443-7266 or 1-888-624-8140.

 

How do I Contact Wendy’s Customer Support?

Call the contact numbers above or contact Wendy’s via:

Wendy’s Email Address: Use the Email Form to ask a question.

Wendy’s’ Contact Us page can be found here.

 

Contact Wendy’s on Social Media:

Wendy’s on Twitter: @Wendys

Wendy’s on Facebook: www.facebook.com/wendys

Wendy’s Headquarters Executive Team.

Wendy’s leadership team consists of:

Todd A. Penegor
Wendy’s CEO, President, Director

Robert D. Wright
Executive vice president, COO, International

Kurt A. Kane
Marketing officer, Chief Concept

Gunther Plosch
CFO

M. Coley O’Brien
Chief people officer

Liliana M. Esposito
Chief communications officer

Abigail Pringle
Chief development officer

David Trimm
Chief information officer

Leigh A. Burnside
Chief accounting officer

E.J. Wunsch
Chief legal officer, Corporate secretary

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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Charlie
Charlie

Pulled up to order breakfast this morning and lunch menu up not breakfast. Tried to order and staff said I don’t know what you are talking about. I said I don’t know what it’s called and I can’t see the breakfast menu. Attendant told me not to get a attitude with her. I explained I wasn’t but how do I know what it’s called when I can’t see the menu.

Why wouldn’t staff go outside and manually change the menu? Because they are lazy and the new staff there how the bad attitudes.

Don’t care if I ever eat at another Wendy’s again. I will also tell everyone I work with, about the bad experience with that store. Over 300 employees in our bldg.

Mary
Mary

Hi Charlie,
I understand how you feel because you are trying get breakfast and it turned out to be a diaster for you. Being the customers, you are supposed to be treated better because you are spending your hard earned money with their company. The service there was terrible and uncalled for. I am with you all the way..let your friends and co-workers know and warn them “NOT TO WATSE THEIR TIME”..SPEND YOUR MONEY WHERE YOU ARE APPRECIATED”.

Michelle
Michelle

I was surprised and disappointed to find out that your family restaurant, Wendys, not only advertises on the Full Frontal show, but also continues to advertise, even after its actress, Samantha Bee, was so filthy-mouthed and disrespectful with vile insinuations about our First Family…disgusting! Would love to know the reason for aligning your company’s good name with such filthiness? Thank you for your time and consideration in this matter.
Sincerely saddened, Michelle

Carol
Carol

Every time my daughter gets sick and has a doctors note saying no work her manager bitchs about it just like now my child has the flu and still is getting forced to work that is not sanitary that store is very disgusting and I don’t like it ! I’m a very upset parent ! By the way it’s the Wendy’s in palm harbor off 19

Shocked
Shocked

Yesterday my wife and I were at one of your restaurants in East Stroudsburg Pennsylvania. The one on Courtland Street , and were very disturbed and shocked. One of your workers was cross contaminating anything she touched. This woman was one of the food preparers. While wearing plactic gloves she wore to make sandwiches she also was removing dirty food tray from the front , that hundreds of customers touch daily and then without changing her disposable plastic gloves she continued preparing sandwiches .. While she prepared my wife’s salad I saw her using her fingers to put beacon on the salad ,with the same plastic gloves she was using to clean and help the other staff.. this was despicable and disgraceful. The lack of regard for cleanliness cross-contamination was shocking .The lack of simple common sense shows a major laps in the protocols and in management ..I have 2 daughters with two kids each ranging in ages from 2 to 6. We frequent Wendy’s since my daughters were babies. I’ve advised them about this situation and will continue to tell everyone I know on social media.

Theresa Cipcic
Theresa Cipcic

Wendy’s

60 Towne Square Way, Pittsburgh, PA 15227

Last night my hubby ran to Wendy’s for me. I wanted to try the new salad because the one they made two years ago was so great. I think it was similar to the berry blast with the same raspberry dressing. He ordered the berry blast salad extra dressing and extra chicken. He came home and I am just so excited. I look at it and it is just beautiful. I don’t eat very well so this was a treat. What I meant is that I always watch my diet, due to medical issues. This salad was beyond what I expected. It was really good and I made it into two salads with the extra chicken so that I could eat it the next day. Just a big thank you to Wendy’s. My husband said they were really nice, however they were out of chocolate Frosty ‘s he was sad. But I am thank full. So I am giving you all the stars that I can. I hope that someone higher up reads this and does something nice for this team. These folks work long hours and days. People don’t give them the respect they deserve. Fast food yes but they do much deserve so much more. Words can’t express my excitement and love for my meal late last night and lunch today. Again THANK YOU!!!!!!!

Theresa Cipcic
412-xxx-xxxx

4xxx Old Boston Road
Pittsburgh, PA 15227

Anthony
Anthony

I just left store 315 in Petersburg Va and order a single with cheese and got a burnt price of meat that obviously was on the back of the grill ready for the chilli pot it wasn’t even busy and I waited over 10mi for that totally unacceptable.

Distraught Anonymous
Distraught Anonymous

Hello! I’d just wanna say that I was hired at a Wendy’s down here in VA andddd. I requested two days of the week off due to my religious belief and the “Head Manager” was notified about my asthma.. I want to also add that when I texted her asking why she put me on schedule the day I requested off and she kept repeating that I either do 5 to closing hours. Which in this area the time to close is 11 pm. Just know the manager refused to make accomodations for me and was a bit disrespectful to me saying that we’d be wasting each other’s time. Plus the fact I had asthma did not seem to phase the manager from last night or the night before that. Just note that this corporation has lost a good employee due to the disrespect and attitudes given. Just thought you all should know.

Cynthia Benjamin
Cynthia Benjamin

Recently moved to Colorado from California (3 years). We have been to the Wendy’s near Denver International Airport and the Wendy’s in Conifer, CO. Several different times, thinking they may have gotten better. Each experience has been worse then the previous visit. Both locations are completely filthy (cannot step foot in the restrooms and when we did we found Coke cans stuffed in the toilet in the Conifer location). Tables are never cleaned, the floors in the dining areas have food and trash throughout the restaurant. We have never found the catsup dispensers having catsup in them, always empty. We always enjoyed the CA locations and find the 2 locations that we frequent in Colorado to be in horribly condition. The employees at both locations did not seem to care about our complaints. Also, we have yet to have our orders completed as requested.

Anonymous
Anonymous

Someone from headquarters needs to come to Wendy’s on Versailles Rd in Frankfort my. It’s 94 degrees in there. Employees r suffering. Come help them

Penny Covey
Penny Covey

My minor child is employed at wendys in ohio, has been for a year. She is still in school and by law not to work past 11pm when there is school the following day. I have informed managment that she is still in school and can only work tell 11pm. But they refuse to listen and keep my daughter working as late as 2am she is never off at her scheduled time at 11pm this has caused behavioral problems from my daughter towards me as well as issues with her getting up for school. I also noticed two clock-in and out time slips both dated Jan 16th, both with her name but stated two completly different times in and times out, which i showed management expecting an explanation. I have asked numerous times for an update of the outcome and still have no answer or even guesses as how she clocked in and out the same day completely different hours and the totaled weekly hours where also different. Wendys in akron, ohio has ruined me and my daughters relationship and my being able to parent her, because they disregard anything i say or concerns i have presented to them thats become a problem or interfered with her schooling. They are not mature and should not be managing anything if they cant following the law.

Robert Hilterbrand
Robert Hilterbrand

After watching cashier handle money then bare handed handle my fries the guy making my sandwich wiped his nose with his fingers lost my appetite wanted refund only will make another sandwich no refunds 6$and change wont break me disgusting so taillights to wendy forever! Belfontaine ohio 43318

wAYNE gILLETTE
wAYNE gILLETTE

rE, wendy’s,thomasville,ga. employee tried to short-change me $20–had to call local police, they referred me to magistrate court–as it was a civil matter. clerk who took the money said it would appear on the tape bu made no effort to get the tape.his attitude was hateful, probably because i was white customer–he claimed he was the mgr. but doubt he finished the second grade! never will return to wendy’s.

C. Erz
C. Erz

Cleanliness seems to be lacking in most of the restaurants. Lobby, kitchen and most of all the RESTROOMS. No one seems to look at this universal problem. Please make sure this is addressed as doon as possible as my lunch preference is Wendy’s. Looking forward to a more condusive environment with attention to my concerds. Thank you.

Loren Bandy
Loren Bandy

I was an employee at a Wendy’s in Charlottesville, VA. and while working with my manager one day, she was in a very bad mood and out of anger, she threw a metal bar in my direction and it hit me in my rib cage. She would not allow me to make an accident report and after having her get very argumentative with me, I noticed the police. Unfortunately, they weren’t able to do anything because it wasn’t seen on camera. I have 2 witnesses that are employees and 2 more witnesses that were customers. I feel that the manager should be held responsible for hurting me. She didn’t even apologize. I quit that same day. The way she handled everything was very unprofessional.

Peggy Thomas
Peggy Thomas

Went to the local Wendy’s drive thru this evening. Young man who has worked there for quite some time commented to my husband “You know the lady manager that has been here for years? They fired her and hired this new manager. His motto is “The foods not old til it’s sold”. The employees are instructed to never throw food out, no matter how long it sits. If the customer brings it in to complain, then take the food back and give them fresh food. I must say we will never use this Wendy’s again. Additionally, we feel obligated to inform our friends and family about the new “policy” for this Wendy’s.
The young man who informed us of this knows we frequent this Wendy’s and feels bad that he has to serve patrons in this way.

Mary
Mary

I went to Wendys in Charlotte…on Mt Holly Huntersville Rd. While trying to give my order I was interupted by the employer and was told to drive up….after he asked did I have a coupon. He was an older male and very rude. Stated that I could not use my coupon and could not explain to me why I vould not use them…..he was standing there with a silly grin on his face. Did not have any concern that I did not understand what he was trying to say. I have been dealing with the public and in customer service for 13 years @my job as Acct Patient Rep and this was the worst case of customer service that I have ever seen. I was drove over to Bojangles and received great service. Will not be spending my money at Wendys any more …..ever.

Anonymous
Anonymous

Att: Dublin Corporate Office,

Well, this Was the 3rd time I had worked for Wendy’s company.
I think your company really needs to hear about my experiences as an employee.

First Time For Everything:

The first time I worked at the Wendys in Streetsboro Ohio, April/May 2008 I had just turned 23 years old.
I was hired almost instantly when I was 5 months pregnant!!!

Although, I did think it was rather odd that they would hire me knowing I was only going to be able to work for approximately 4 month, I didn’t question it because I Knew I would be needing the extra money Very soon.

I began noticing that right off the bat my drawer was coming up $40.00 short at a time and continued to do so through out my time working there. I had several register jobs before I worked there and I had never ever had such a problem in that area.

Impossible, I thought because i count the money 3 times outloud during each transaction.

After hearing the money was unaccounted for the manager would tell me say encouraging things like “it’s totally cool, you’ll get the hang of it, and don’t worry yourself too much about it”.

One day while she was counting down my drawer (with me present, as usual) i noticed that I was not paying very much attention while she was counting. I am a talker, so I’d ramble on about whatever happened that day while she would count my drawers down…she was using my ignorance to her advantage.

By the time I had caught on, I went into early labor…
I only worked there 2 months, i had my daughter 2 months early on the 4th of July 2008. (I named her Hazel May, btw)

But…I’m hearing now that the same manager is still a manager somewhere out there working for your company, 10 years later.

Round Two…Fight:

The 2nd time i worked for your company was actually ok… it was last year over the summer of 2017 in Ravenna Ohio, I ran the first window of the drive thru and I absolutely loved it.

I even brought in a really strange plant that I had gotten for my birthday that May to create feng shui back in my window.

I was sooooo happy there. I quickly developed a relationship with my fellow employees and my customers Truely Loved me.

I was recognized by many customers because I am the leader of a paranormal club with over 550 ppl in it and I give people almost Magical tarot card readings… for Free.

After telling my members about getting the new job I started hearing alot of bad reviews. I went to the extent of writing something on my Facebook wall encouraging them to come on back through the drive thru and give us another chance.

Although the drive thru wait wasn’t much better.. at least now, they got to enjoy some good conversation with me, while they waited in the line.

One Sunday morning, after making More then the usual amount of mozzarella salads (because they were so popular), my manager had been in the cooler with me and he noted to me that we only had 1 and a 1/2 packages of mozzarella cheese left. He made a joke “Hey, watch, someone will probably try to steal this” as he held up the unopened package of cheese. We laughed and moved on with our day.

The Next morning when I came in to work the manager runs up to me and asked me if I remembered what he had said yesterday about the cheese and then he revealed that it had went missing the night before. (Although we weren’t surprised) I started to over think about it and narrowed down who allI had thought could have done it.

Later on while sweeping the dining room, another co worker who was aiming for management at the time was in the dining room hanging out with her boyfriend. I mentioned how the cheese was missing and how it was predicted to be stolen earlier in the day and then told her someone actually did end up taking it, and right before I was about to tell her who all I thought could have taken it she cuts me off mid sentence and blurts out “Nobody stole it.. I used it to make salads”. I looked at her in disbelief because I had made the salads myself and knew I had made More then enough. So in confusion, i told her that, that was impossible, I made more then…. then we locked eyes and I came to realization, at that very moment..
that she was the one who stole the cheese.

The Next day my babysitter didn’t show up on time and i called to tell the manager that she was running late and that I would be in shortly. I was only about an hour late. I walked in there, past a group of employees with judgmental eyes (including the cheese burglar who wore an unsettling smile on her face) and he took me in the back and with no past major prior incidents… he fired me on the spot.

I left in tears…

(Now my old manager runs a differnt Wendy’s and I hear that he took my plant with him to his new store and that girl who stole the cheese is now a manager at another store, both work not too far from here).

3rd Times the Charm…Right?

3 months ago or so.. 2018, I had a dream that I got my job back at Ravenna Ohio Wendy’s and was so excited in the dream that i was running around bragging about it to my friends.

When I awoke, since I had previously filled out an application in real life, I thought “what the heck…never hurts to try again”.

So I got up, made myself look presentable, and instead of calling during lunch rush I waited for a minute and then decided to drive up there to see if I could inquire about any open positions.

I was told to come back in a half an hour in which I did, and I was astonished to be hired on the spot (even after telling her why I was fired from there the year before).

I already knew register so a cpl days later she placed me in the first window and it went Very well… I did miss my plant being in the window, though.

I was such an awesome cashier that I got 30 surveys in the first 3 weeks I was working there, filled out for friendliness.

The vice president (Chris) came back to personally meet me after hearing so many great things. He asked my shift leader that day if I would be interested in management. Although I wasn’t even close to the point of knowing enough to become management.. I was still up on cloud nine in regards to all the positive feed back!!!

The manager at the store at that time was at her wits end with the place. 5 people who worked there told me in the first week that they were going to quit because they weren’t aloud to be transferred and/or couldn’t handle the stress load of what was happening there at their location.

I confided in the manager that some of these people were upset because she wasn’t talking to them in the correct tone and was not listening to them when they would try to talk to her about work issues and feelings. She would interupt them and then walk away yelling things like “I’m done with this place” and actually said “I quit” and would go out to the car.

Later on she took me back by the mop station and asked me “who all said that they were quiting”?… I looked her dead in the eyes and quietly said “one of those people..were You”!!! Then I explained to her that she couldn’t quit and reminded her that she was the store manager.

I gave her fair warning about the way she was treating people, i eventually contacted the person above her after seeing no attempt of an attitude adjustment, and then shortly after that she ended up leaving the store for good (after a big meeting with the people above her).

So at this point I’m thinking it’s going to get better now, but then they immediately take me and throw me (after only a month of working there into the 2nd drive thru window) where I am clearly not excelling. I am accurate, friendly, and efficient but obviously not built for speed.

They kept me there even know I wasnt fit for it, the only reason I continued Not to complain about it was the fact that they didn’t have anybody else that was capable of doing it, other than the management on my shift. The girl who was the main 2nd window angel before has been sick with what was thought to be a brain tumor.

I watched as the weeks went by, me recieving less and less survey’s filled out about me..and then I start forgetting things like for example to give the customers back their credit cards while handing out their food. I felt so bad. To make manners worst customers we’re pointing out to me that I was looking more and more tired and you could literally cut the anxiety engulfed around me, with a knife.

Rootstown’s manager aka the general manager came to our aid after our manager left abruptly. It was announced to us that she was the person who was going to be taking over our store.

I was pessimistic at first because I knew her as just a regular employee from the last time I worked there and remembered that she didn’t seem to like me very much for no apparent reason at all, and also because a few months before I started working there she handed me my food through drive thru and said “here” and then shut the window in my face.. no thank you, no have a good day. Just rude!!!

Worried, I went around and asked some of the other employees what they had thought about her and surpisingly, i heard good things about her (from the friends their of hers) they convinced me that she was probably just having a bad day that day.

So she comes in with a smile and everyone looked excited… but then she started hiring people who she knew personally and then I noticed my hours were cut.
I went from 31 hours one week to 24 the next schedule. I told myself not to worry that it was probably just because she was hiring a bunch of ppl and needed the hours to train them.
Totally understandable, Right?..

Then I noticed she wasn’t ordering the things we needed, almost intentionally, so she could have excuses to leave and go to other stores that she works with to borrow the products.

I recieved no help one morning after expressing to her my worries.. that my ocd while making salads causes me to take almost twice as long to make salads then a normal person would take.

She left us there alone right after I said that, to go to two different stores at seperate times before we opened and also had me (who btw has a hiatal hernia) carry in her heavy barrowed boxes of products in from her veichle, and she also had someone from another store come barrow from us that day, too (In which we had to stop what we were doing to help with gathering product for them and loading their car) I felt abandond and overwhelmed as the “fill in” salad maker, that morning.

Shortly after that (not the same day but in that time frame) she threw me in 2nd window and for 20 to 30 minutes at a time she would leave me on 2nd drive thru alone with no help during lunch while she did things like go smoke in her car and chill in the office. She counted herelf as an employee (my drive thru coordinator) and then left me high and dry with only 5 minutes worth of “help is here to save the day”, inbetween.

She didn’t schedule enough people so I actually had the sandwhich trying to help me that day along with having to do their job. I felt so horrible. We had to do 5 people’s jobs and we were only each being paid as being one person. I watched as she ran out of the store as soon as the 2nd shift leader showed up that day, telling him she had to go because of “family drama”.

She didnt talk to the 2nd shift crew or fill them in on what needed done nor did she even tell my shift that she was leaving (I only knew she left because I had over heard her briefly explaining why she needed to hurry out right before she ran out the door) and she didnt inform our shift of any tasks to do before we left that day, either.

I was so overwhelmed that day I cried a little at the end of lunch after once again forgetting to give someone back their credit card. Later after collecting myself I was attempting to collect the trash in during which she yelled at me and told me once again not to worry about it, that it wasn’t “My Job”.. and then made me go smoke a cigarette to “calm down” even though I had stopped crying 20 minutes prior. I told her that I couldn’t conciously go smoke because that there was too much that needed to be done, she told me I had to.
All the trash cans continued to over flow later as she scurried out that door.

Being the last person of my shift to leave that day at 5pm, I walked past the back area and had to do a double take of the scenery. The bacon was still out and opened, now brown laying on the prep table. I remembered it being out since I had gotten there that morning so…7 hours it sat there. (I had not had anytime to go back there during my 7 hour shift so I unaware of the disaster area). The dishes were not rinsed, they were piled up in dirty dish water, and in disarray. There was lettuce still in the other sink, all over the table, cutting boards, and the floor…And if that wasn’t gross enough there was a dead wasp laying on the prep table.

Since it was dinner rush, I did what no one would have done or allowed me to do if I had inquired….

I Secretly Stayed!!!

Yep…..
I post poned my plans that evening and stayed for an extra hour. I swept up, disposed of the insect, rinsed and organised the dishes, fine tooth combed the prep table and salad sink making sure the lettuce was all cleaned up and i threw away at the least 7 sheets of bacon…
What a waste…
10 pieces of bacon to a tray cut in half and each half peice costs a customer
.30cents..so 20 halfs x .30= $6.00. And 6×7 sheets of bacon equals $42.00.
No wonder we didn’t have the labor we needed to run our shift properly that day.. it’s calculated in with our food costs.

Imagion if I hadn’t had thrown the bacon away…??

2nd shift didn’t know how long it had sat out for because no one told them. They most definently would have either put it back in the cooler hours later after dinner rush or cut it in half, cooked it, and served it to our customers.

The next day, I did my usual weekly ritual of purchasing $20 worth of iced mocha coffee for the morning shift and I showed up a half hour early to talk to the manager…

I stopped her in the parking lot on her way to leave to go to another store to go pick up things we needed… I told her what I had witnessed left out and in disarray the night before and expressed concern as I told her that if we would have had a health inspector show up to our store we would have most definitely failed the inspection and then I told her that people could have gotten sick from eating the bacon if I hadn’t stayed over and disposed of it properly. Her whole temperament change to negative.

She snapped back at me with “we already had a health inspector show up recently and he wasn’t due to come back for another 6 months… so that it didn’t matter how the store looked”.

Then she told me that none of the things i was talking about were in my job description… that she didn’t have time for my complaining (even though I sounded sympathetic and was very nice about everything during the conversation. I even previously had handed her an iced mocha coffee which she was drinking at that time of my explaining (not complaining).

She huffed and puffed and said she had to go and that she didn’t have time for me…and got into her car and left.

Before my shift began I called the Rootstown store where she was manager before our store and I left my number and asked for them to pass my message on to the district manager, to have her please give me a call.

My manager came back right before we opened up the drive thru to the public, I worked my shift, everything was fine until…one of the other employees who was working towards management asked me if I had called the Rootstown store and left my number for the district manager that morning.
I replied “yes… I did that”, she looked irritated. Shortly after that the second shift manager who had come in said that she was trying to save on labor and that she was sending me home an hour and a half early, in which I already knew was going to happen out of retaliation beacuse of five minutes prior when the call was mentioned to me, but I said nothing to let them know I was bothered by it and I left quietly.

I called up later to see if the schedule was posted yet.. (it was Sunday and the schedule starts on Monday) and it wasn’t. When I finally received my schedule by text from another employee by request, to see what I worked that week aka the next day.. I got mad to see that I Now Only Had 19 hours. So I went from 31 to 24, down to 19 hours.

I was shorted hours once again but this time i was certain it was intentional because the new guy who she had hired and knew from a past wendys or whatever, who’d only been there for a week, had been given 31 hours.. I was being replaced since I had confronted her that morning and I had attempted to go over her head following… definently Retaliation.

The next day the district manager calls me and tells me that I didn’t have to call human resources to try to get a hold of her. (I did that after being sent home early out of worry that the message I had left with Wendy’s in Rootstown was not going to be relayed) then I explained to her what had happened and exactly what the general manager (my manager) had said… and how I was told that these things that I was “so upset” about were not my job.

She said that’s right and agreed with my manager..that I had no reason to become overly emotional about the matters. I told her the dangers of the bacon episode and health inspector risks and then let her know that I took pictures and could send her pictures of the bacon and the mess before and after I had cleaned it up ( in which she didn’t want to see and I still have) and then she told me that I’m not allowed to take pictures inside of the store.. I apologized and told her i didnt know that.

I had let her know that I didn’t just call to want to talk to her About Management, that I also wanted to get a hold of the vice president Chris and set up a sit down meeting. Her attitude changed for the worst after hearing that. I said that I wanted to arrange a meeting with Chris after I had met him, but no one had wanted to give me a way to contact him or even his last name.

I wanted to tell him that although I am friendly caring accurate and efficient that I am not built for speed and in that situation was wondering if there was another job in the corporation that maybe I would be perfect for…

I had inquired to my manager about a job I saw hanging up in the break room about a month ago called Chief Hospitality officer and I let the district manager know what the manager’s reply was when I had inquired. That only two of the three sheets concerning the position were hanging up back there and that she had lost the third one and also that when I had expressed interest she told me other people had already also expressed interest and that she just turned around and walked away.

I told her that one of the reasons why I wanted to speak to Chris was because since they don’t have cameras in the store and since everybody was so opened when meeting me upon being hired that maybe I should be hired as some type of secret shopper employee where they would take me and put me in random stores for a few months at a time so that I can see where the problem areas lie (and also learn more to maybe one day be knowledgeable enough to become mangement) and then report back in hopes that afterwards they would create some type of sting operation to catch the people in the act of wrong doing (in which sounded fun to me) Like an Undercover Boss kind of thing.

I even recommended that maybe I would be better suited as Wendy’s health inspector. She gave me zero information on how to contact the vice or on how or where to apply for these positions. She then started giving me an attitude… i said “well I’m sure that somebody is going to want me eventually and that I am a very good honest person and an ideal employee, someone will want me” She asked me if I was quitting and I told her “no I was not quitting”.

During that conversation when I noted to her that I had been interested in the chief hospitality officer job The district manager told me that right before I was sent home early for supposable labor issues that I had said in front of customers and employees the words “our manager here is a sh*t manager” and that is why I was sent home early.

I explained to her that no one mentioned that to me prior and that the only thing I said to my manager (a half an hour prior) was “here are the boo coupon books.. I didn’t sell any because i didnt suggestive sell them”… Then she said “it’s okay”.. and then I elaborated to her the reason why I did not suggestive sell them.. because last time when I had sold 21 out of 22 boo books suggestive selling them in 2 hours her reply to me proudly telling her that with excitement was, “well, so and so from 2nd shift sold 65, so…” and then she walked away.
She discouraged me…again

So by not caring if I sold them she technically didnt care whether or not I did it or not. I didn’t say anything profanity wise in front of the customers or anyone behind that counter that day and I was insulted when I heard the LIE. If she wanted to what I said as what she claimed that I said that way, well I’m not going to argue with that.

I Never recieved a write up or was it even mentioned again about the made up comment about the quality of management .

So after that..the general manager AKA my manager was pleasant to me.
I figured that she had been talked to and that the problems were hopefully going to be resolved.

After that I continued to see product not being ordered properly and her running in and out the door store hopping.. and I kept my mouth shut.

Last week I did the dishes and I got dirty dish water on my clothing and since it was cold outside it did not dry very quickly, so I worked with wet clothes for several hours and I got a zit on my leg…and now the zit is infected. I was supposed to work on Sunday.. I texted the shift leader that day and gave him an hour’s notice before my shift telling him that I had woken up sick and that my leg was also swollen, I told him that I would come in at 7am until 10am so this was technically four hours notice that I needed somebody to cover me.

Immediately after texting him I threw up without warning. So now nauseous and limping I got into the car and drove to my job. He was running a few minutes late no big deal I texted him and told him that I was in the parking lot. I told him that it was fine I would be able to work just as long as I didn’t puke again and as soon as I sent that message I immediately had to open up my door and puke, once again, without warning. I walked to the other car sitting in the parking lot and was embarrassed to find that their windows were down and they probably heard me puking.

That stressed me out and then as I was telling the girl I worked with that I’m not feeling good as the manager rolls in and tells me if I puked I had to go home. He had mentioned that I needed a doctor’s excuse but realistically I have an infected zit that needs to pop so me not having medical I cannot go and consciously receive medical treatment for something that seemed like I could simply take care of at home. He excuses the fact that I’m not going to have a doctor’s excuse and he sends me home which was a godsend.

I go in yesterday to Wendy’s and I talked to my manager and I told her that I’m no longer puking that I’m fine in that area but my leg AKA my whole right inner thigh was swollen and it hurt and it was very hard for me to get around. I asked her to have mercy on me tomorrow AKA today and let me work in the first drive-through window and which she said was fine that she had plenty of help now that she was more organized and that we will be seeing a lot of positive things happening in the future.

I go in there Tuesda and you could tell that I definitely was in pain and that I was not walking too well. She put me in the Drive-Thru window only cash like promised and I stood there for 4 hours and ran register noticing that her and other employees were offered cigarette breaks before she offered me one..

I decided to be appreciative of what was offered to me when it was. Later on towards the end of my shift I noticed that I was no longer needed to run the first drive-through window. The customer rate had slowed and I stood there and watched another employee who was training to be manager (but had failed her test / review) was cutting up bacon and traying it up along with making cookies.

I had walked out of the drive-thru area and she told me to tray up bacon. Right after she said that I started to attempt to do so but then my drive-thru headset rang letting me know I had more customers so now after several customers I look over and she is once again panning up the bacon. Assuming it was done I did not attempt to go back to do it. Then she tells me to do it again.

I don’t see any more than three baking trays laying there and I was left wondering why she couldn’t have just finished the last three. Then I turned around to see that there are more baking pans in the sink. I start panning the bacon but then I get another customer in which I had to walk with my swollen leg to the sink and wash my hands that were contaminated and then run to my register to take the next customer. Then I had another small Gap where I repeated the same task ordeal. After having to stop 5 times I started to become frustrated.

Then when I finally was able to go back over and once again attempt to cut and tray the bacon I had talked to the almost was going to be manager about my shift leader coming over to my home later on to check up on me and make sure I was okay. She said she did not want to talk about anything involving him and I was confused about the attitude she said it with and why she was giving it to me.

Then I remember that when he had come over that he had mentioned some incident that happened earlier in the day concerning her doing some unsanitary things. So after a couple minutes I told her that I was sorry and I have been kind of sick and now I kind of understand why she’s upset when I spoke of him. I told her that I understood and then she looked to be upset and ran away..

A few minutes later while cutting the bacon I noticed that she was standing in front of the pin-up board where we have our schedule and she was staring at it while engaged in conversation and laughing while the general manager AKA my manager was playing with a random beach ball and they were laughing and joking. At this present time I could not see the manager because there was a wall in between us but I looked over at the would have been manager one day and said “why am I panning the bacon for you??so that you can just play around”?

My manager yelled “excuse me” I said I wasn’t talking to her I was talking to the other girl and that she had given me her task and which was hard on my leg so that she could just stand around and laugh and play with you. She told me that the girl was my management and that I have to do what she says. “I said she’s not the manager, she did not pass the test so she is of no higher rank than I am” and by this time the girl who I was talking about was not present but I explained that since I started working there she has been pawning off tasks on me, the ones that she doesnt want to do and I explained to her that she wasn’t here for the first couple months so she doesn’t know the history.

Then she explains to me that she is the manager and that she did pass the test a day or two ago… but nobody told me or anybody about it. (Now mind you I bought the same girl a present as a good luck on your new job kind of thing about a week prior)..I wanted her to become management but I was completely unaware that she Was at that time my manager.

Later I was told that nobody was informed she passed because they were going to play a joke on the 2nd shift manager and make her think that she flunked the test… Deems childish in my eyes and it caused some definite miscommunication. Considering the manager had said to me that I have a problem with authority.
Just for the record, I don’t have a problem with authority unless they are Not doing their jobs.

BTW..I also heard that she had help on that manager test while taking it…because the test costs Wendy’s money when you take it and you only get to take it so many times.
I was not surprised to hear that.

After my general manager AKA manager left the store for the day I got my second shift AKA assistant general manager / manager to come over and talk to me for a second and I exclaimed that I was in pain and I could no longer handle the way I was being treated at the establishment and I told her that we seem to have different views (me and the upper management) about how employees should be treated and the way the store was being ran and handled and then I told her that I was quitting.
I waited til the end of my shift to quit because it wasn’t the other employees faults so I couldn’t leave them hugh and dry.

Then I explained to her that after the incident a few weeks ago when she cut my hours down to 19 that I had tried to come up and put in my two weeks notice but I was ignored by my management not only that day but the next day so by then things have cooled off and I decided that maybe things would be different and that maybe I could continue to work there as long as they didn’t cut my hours again. The next schedule I was given a few more hours so I assumed that things would get better in which they evidently didnt judging by how I was talked to that day and treated.

All I know is that my reputation and my integrity where insulted, have been lied about to Upper management, I have been treated poorly on several occasions, I have been working in a hostile environment, been retaliated against in regards to my hours being cut, and me who was once walking around with 30 surveys filled out about how friendly I am, I’m now depressed, upset, hurt, I dont want to be around anybody and I’m out of a job.

Tuesday while working in the Drive-Thru I was offered a job at a place close by, by the CEO of the company… I told my manager that morning that I was called about a job offer at cashland I had applied for but that the one I wanted to work for was 5 minutes away..that the one that called was 20 minutes away and that I would rather stay with Wendy’s because I’m afraid to drive on the roads during the winter. That I was probably going to cancel my interview for Thursday and continue to work for Wendys.

I rapped a rap song that I have written about Wendys, to the manager that morning upon arrival and she Really liked it.. And instead of coming home and recording it like I said I was going to, I came home in tears.

That day I came home and started writing this letter. I spent more time that day writing this letter then I did writing and editing the rap song. All I know is I deserve better and nobody deserves to have emotional distress burdening them after they put so much time and effort into the company that they worked for and actually supported.

“Our burgers are square cuz we don’t cut corners” is placed in my rap song/jingle.

My daughter is now 10 years old and she had to watch her mother cry that day. After seeing all the people who are higher up in the company who lie, cheat, steal food, don’t do their jobs, and treat people like crap…
I was half tempted gimp to the car with a swollen leg and drive to the Wendys 20 minutes away and say “I want my plant back”!!!
But, I knew it wouldn’t fix anything.

I want to say something that I’m sure that you’ve probably heard many times before by employees who have quit your stores or who have been fired in the past, but this time it is 100% the Truth…

It’s Your Loss!

The only thing I feel bad about is not being able to say goodbye to the customers who I Actually care about… so now they’re all going to be wondering what happened to Amy? ..Because they all Love Me.

I made all of them smile and feel beautiful and they made me smile in return. That is what got me and maybe even them through our days, but now they don’t have that.. and neither do I.

So let’s just settle and call it “Our” loss.

It is now Thursday afternoon and my leg is worse…

I am currently debating my next steps?

A

brianna
brianna

hi my name is Brianna Johnson I work at Wendy’s on Stone Oak Parkway 19170 my boss name is ScottI try to work around my work schedule I live in South Texas community living in group home on Friday my house manager does not get the appointment sheets until Friday and Mondays and Fridays they tell me to have days off because sometimes those are my appointments and on Wednesdays sometimes I have labs and I just forgot on Tuesday I have a meeting I told Scott that I have a meeting and he said that can they cannelled no they can’t cancel it because they already plandid and sometimes they don’t tell me South Texas Community Living do not tell me anything and sometimes on the weekend I can only use money out of my own pocket I can’t use via tickets because they won’t let me during the week I can only use via ticketif I don’t have money I can’t go anywhere and sometimes we are short on staff when we don’t have gas in the vanso I tell him it’s not my fault it’s their fault that they need to put gas in the van and he told me if I don’t figure it out then he going to fire me and it’s not really fair I hate when he does this I ask him can he find someone to cover me my cell number is 210-699-xxxx

Wenydys no more
Wenydys no more

I don’t typically eat fast food but I got off work late and was starving so I went to the Wendy’s on how Avenue I ordered a Junior bacon cheeseburger With lettuce only usually comes with tomato and mayo , so I pull up and I pay and I get my food after waiting like eight minutes and after I get it I check it because nine times out of 10 it’s wrong so I check it and it’s a smothered and ketchup so a girl comes back from behind probably where she’s cooking and says what’s wrong with it and I told her it’s just supposed to be lettuce , that’s it , so she brings me over a new one I was very nice to her as I work in customer service myself so as I leave I pull up and check it again it’s the same exact burger smothered in ketchup . I drive back around and she must’ve seen me coming because she standing there with her arms crossed and I pull up and she said what’s wrong now All rude and I said can I just have my money back I’m not gonna have you remake it because she’ll probably spit in it , she wasn’t apologetic and all she said was we don’t do refunds I’ll get my manager so she goes and gets her manager and her manager asked how much I paid I said $4.07 and they both start laughing and the girl who cooked it was like seven cents seven cents and then I looked at the manager and said she’s really rude and the girl Stood behind the manager saying I don’t give a F I don’t give a F and I said clearly you don’t give an F . The manager and her were just laughing this is what’s wrong with today’s world you mess up you don’t even know how to make a burger on your menu and then you get mad at me because I’m not gonna eat it !! such trash I can’t wait to call corporate on both of them . I’ll take a lot from customer service but I won’t let you try and go all ghetto and a hard ass behind some Wendy’s window because you don’t know how to do your job -so fair warning to anybody going there their workers are trash. And a manager working tonight was to.

Helen
Helen

Very very bad service! Will not exempts coupon from my phone, she insisted on a paper coupon or I have to pay full price, I didn’t have the$7.00+, so I left.

ivy Lipscomb
ivy Lipscomb

It is unfortunate that I must bring this to your attention. The Wendys store on 16th street in Holland is guilty of multiple infractions, including violation of child labor laws, harassment, and wrongful termination. Removing owner information, inspection scores, and professional misconduct. Efforts to address these issues in a professional like manner has been completely avoided. Children trying to gain college funds has been brought to a complete stand still. The management and supervisor team has promoted an atmosphere of hostile and retaliation behavior that has affected children just entering the workforce. This behavior has disenfranchised students especially my daughter during her tenure. I have attempted to reach out to the owner resulting in nothing more but a couple of voice mails.
Please follow up at your earliest cconvenience. Prompt action is required at this point

Sasha
Sasha

My name Sasha ishman I was fired yesterday because I was late I been late one time to work work on my off days never give a problem to anyone but I refuse to be told I didn’t call in to tell them i going to be late I call 15 time I have screenshot of me calling in there a problem at Wendy’s in Columbia ms 39429

Susan clark
Susan clark

At a Wendy’s in cherokee nc,one woman working,employees walking around.Line out the door,waiting in line 25 mins for 2 frostys.Worthless manager sitting on his ads not doing a damn thing.Send someone to clean up this store.Will never go back!!!

J Larry Todd
J Larry Todd

How do I sign up for Wendymail? I would like to receive special offers, etc., whenever you have them.

Karen Lambert
Karen Lambert

I went to our local Wendy’s twice this week. It is located on MacArthur road in Whitehall PA. Both times I left. Service is beyond slow. I saw numerous other people leaving as well. When the store first opened it was nice, clean. Now it is dirty, poorly stocked. We went across the street to Chick fila. Something is very wrong at this store. I was there on 10/23 around 4 pm and 10/26 around 8:30 pm. Just wanted to see if they can find some way to improve their service. They need HELP!

Gary E DeArment
Gary E DeArment

They hire ppl that likes to flip out on ppl this is a company that just don’t care

Leeann Hart
Leeann Hart

The wendys in pomeroy Ohio is the worst place to eat. Employees are rude and hateful. They treat you like you’re below them, can’t even say thank you. I will never eat there again. Ever