USAA Headquarters

USAA Headquarters Contacts.

Corporate office address, contact information and phone numbers for the USAA Headquarters.

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USAA Headquarters Phone Number and Contacts.

Company Website
www.usaa.com
Related
United Services Automobile Association
Corporate Address
9800 Fredericksburg Road
San Antonio, TX
78288
Phone Number
(800) 365-8722
Twitter IDs
@usaa

What is USAA’s Corporate Office Address?

The USAA Headquarters can be reached via postal mail at:

USAA Headquarters

9800 Fredericksburg Rd

San Antonio, TX 78288

USA

 

What is USAA’s Corporate Office Phone Number?

The USAA Bank Headquarters phone number is: (210) 498-2211

For USAA Membership, please call: 1-800-365-USAA (or 800-365-8722).

 

What is USAA’s Customer Service phone Number?

USAA Bank’s customer support phone number is: 1-210-531-USAA (or 210-531-8722)

The customer support 800 number is: 1-800-531-USAA (or 800-531-8722)

The USAA Bank customer mail address is:

USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288-9876

What is USAA’s Email Address?

You can email USAA if you have a member ID.  Log in first here.

USAA can also be contacted via Twitter at the Twitter handle:Twitter: @USAA_Help

 

USAA Executive Team.

  • Stuart Parker (CEO)
  • Laura Bishop (Executive Vice President)
  • Deneen Donnelly (Executive Vice President, General Counsel & Secretary)
  • Torben Ostergaard (Executive Vice President Chief risk officer)
  • Carl Liebert (Executive Vice President COO)
  • Wayne Peacock (president, USAA Property, and Casualty Insurance Group, reporting to COO Carl Liebert.)
  • Chad Borton (President, USAA Federal Saving Bank)
  • Dan McNamara (President of the Financial Advice & Solutions)
  • Dana Simmons (Executive Vice President and Chief of Staff)
  • Heather Cox ( Executive Vice President, Chief Technology And Digital )
  • Michael Merwarth (Executive vice president, Enterprise Strategy & Marketing, reporting)
  • Patricia TeagueI ( Executive Vice President, Human Resources)

USAA Board of Directors.

  • General Lester L. Lyles- Chairman of the Board
  • Stuart Parker- Member, Nominating & Governance, and Executive committees
  • General John P. Abizaid- Member, Finance & Audit, Compensation & Workforce and Executive committees
  • Colonel Herman E. Bulls- Vice Chair, Finance & Audit Committee and Member, Member & Technology and Nominating & Governance committees
  • Colonel Eileen M. Collins- Vice Chair, Risk Committee and Member, Member & Technology and Nominating & Governance committees
  • Admiral Thomas B. Fargo-  Vice Chairman of the Board
  • Major General Tracy L. Garrett- Chair, Member & Technology Committee and Member, Finance & Audit and Executive committees
  • Rear Admiral Mary E. Landry- Member, Finance & Audit and Compensation & Workforce committees
  • Tracy B. McKibben- Chair, Finance & Audit Committee and Member, Compensation & Workforce Committee
  • Gerald R. Murray- Vice Chair, Member & Technology Committee and Member, Risk and Nominating & Governance committees
  • William R. Reed Jr.- Chair, Risk Committee and Member, Compensation & Workforce and Executive committees
  • Lieutenant General Robert L. VanAntwerp- Vice Chair, Compensation & Workforce Committee and Member, Risk and Nominating & Governance committees
  • John F. Young- Member, Risk and Member & Technology committees
  • Vice Admiral James M. Zortman- Chair, Compensation & Workforce Committee and Member, Finance & Audit and Executive committees

 

DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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carol sharpRichard HallgrenTimothy M. Smith srDebra L Coutureedward ruiz Recent comment authors
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Ella V. Askew
Guest
Ella V. Askew

I was always told that USAA was a great insurance company. When I was told that I’m not sure what was meant by “great”. I insure three house and three cars through USAA and thought I had good coverage until claim time. I DO BELIEVE some USAA personnel that I have attempted to talk to TRULY do not LISTEN or HEAR their member’s issues! They appear to be focused totally in their lane of view and race full speed ahead to their destination while forsaking the common professional courteous that should rightly be afforded the USAA member. They seemingly strive… Read more »

Beth Lewis
Guest
Beth Lewis

I have been on the phone with USAA for over 5 hours, been transferred to 12 different people and disconnected 3 times …. I have NEVER BEEN MORE DISAAPOINTED ! I’m at my wits end and after 27 years with USAA I will be leaving . I am still on hold going on 5 plus hours now .

DisappointedInUSAA
Guest
DisappointedInUSAA

In March 2018, I called USAA to have my insurance updated for my pending move to Arizona. I was assured by the gentleman that the full coverage I have had since 2015 would transition smoothly to my new Arizona coverage. Two days into my drive, I discovered damage had occurred to my car during transport. Immediately, I took photos and contacted USAA via the mobile app. After several days, a representative contacted me stating I did not have comprehensive coverage and the damage to my car would be my financial responsibility. I spent many hours on the phone explaining to… Read more »

Rose Vazquez
Guest
Rose Vazquez

I am totally disappointed with the quality and the lack of knowledge. I have been transferred 3 times disconnected once and on hold for 30 minutes so the person could talk to her co workers. Then the rudeness comes on the phone and keeps repeating the same thing over and over again. Customer assistance is lacking and it’s sad however the quality and the training are lacking.respect to your devoted and loyal customers. I will be filling a complaint officially on the website

Janice Jacobs
Guest
Janice Jacobs

My recent experience lead me to cancel membership with USAA and will advise any/all family/friends to avoid using this financial institution at all cost. I think any former member as myself (closed accounts on 9/25/18 only to learn they were already closed on 9/21/18 yet no one informed me). I believe their staff practice gender bias and directed intentional misconduct based on the directions of my now/soon to be ex-husband. During the course of the last 3-4 weeks I had weekly conversations with their staff who at no time advised that the auto loan in his name was not paid… Read more »

Bettye Sparks
Guest
Bettye Sparks

Spoke with a very rude manager in property insurance, I think Kevin. Hung up on me. Called for higher manager. Got transferred a few times to expedited? complaints. Were supposed to call back that day and never did. I never buy another product from USAA. Terrible customer service.

Kimbra Parry
Guest
Kimbra Parry

Years back I had an accident police report said it wasn’t my fault but your insurance branch marked it down has my fault. This is costing me extra in coverage of my car. Now I understand why you all were raising my rate which is why I left USAA. Now I am thinking I need to leaving the banking after an experience with one of your phone center personnel being rude and loud to me on the phone. This is sad because I have been with you a long time.

Carmen
Guest
Carmen

Has my previous Agent Mike Harvin retired?

Tiffany Manning
Guest
Tiffany Manning

Executive Support Team is rude and have know knowledge about why my credit card payment is being held when it usually clears right away. They did not try to help and definitely did not go a extra mile to ensure all avenues were covered with me. I am very disappointed and getting in touch with the corporate office is not possible. USAA needs to work on their customer service. I am very disappointed.

Unsatisfied Customer,
Tiffany Manning

To whom
Guest
To whom

To whom this may concern. I am no pleased how my claim is currently handle. I have receive for the tbird time the same document. To be complete. Due to USAA. Errors. Policy holder. James McAllister. 843 615xxxx

Tom O'Bryon
Guest
Tom O'Bryon

I have been a member for over forty years and have never experienced worst service than in the last two years. I have had two claim adjusters and cannot get a call back from either one – no letters, no calls, no emails after leaving many, many messages. Still no resolution! I’ll be happy to speak with a supervisor or expound on constructive ideas.

Latosha Robb
Guest
Latosha Robb

I would like a call back from the executive office immediately regarding my auto accident claim.

OMAR FAROQUE
Guest
OMAR FAROQUE

SIR, THANK YOU VERY MUCH I WANT TO COOPERATE WITH YOU PERSONALLY THERE IS NO ONE TO HELP ME, EXPATRIATE NEW YORK MRS. NANCY VIOLA BY GIVING THIS DONATION ON THE INTERNET, I ALSO ACCEPT IT IS MY INTENTION TO CREATE THIS FUND FOR POVERTY ALLEVIATION AND SOCIAL DEVELOPMENT, AFTER CONTACTING FOR TWO MONTHS LONG MANY HAVE DECIDED TO GIVE ME A DECISION TO GIVE ME. BUT LAST 04/23/19th MR. DR BISHOP CHIFE FINANCIAL OFFICER USAA BANK NEW YORK 10928 USA WARI TRANSFER IS PROVIDED THROUGH CITY BANK BUT ONE DAY AFTER THE UNITED DEPARTMENT OF TREASURY ISSUED THE SUSPENSION,… Read more »

OMAR FAROQUE
Guest
OMAR FAROQUE

SIR, THANK YOU VERY MUCH I WANT TO COOPERATE WITH YOU PERSONALLY THERE IS NO ONE TO HELP ME, EXPATRIATE NEW YORK MRS. NANCY VIOLA BY GIVING THIS DONATION ON THE INTERNET, I ALSO ACCEPT IT IS MY INTENTION TO CREATE THIS FUND FOR POVERTY ALLEVIATION AND SOCIAL DEVELOPMENT, AFTER CONTACTING FOR TWO MONTHS LONG MANY HAVE DECIDED TO GIVE ME A DECISION TO GIVE ME. BUT LAST 04/23/19th MR. DR BISHOP CHIFE FINANCIAL OFFICER USAA BANK NEW YORK 10928 USA WARI TRANSFER IS PROVIDED THROUGH CITY BANK BUT ONE DAY AFTER THE UNITED DEPARTMENT OF TREASURY ISSUED THE SUSPENSION,… Read more »

OMAR FAROQUE
Guest
OMAR FAROQUE

In this way nobody has received any money in the internet in Bangladesh, one thing, disappointment tension and fraud, so if you are honest about this, then prove me with the transfer, the people of the whole country will know your words.

Md. Omar Faroque
Guest
Md. Omar Faroque

Dear Sir, Emergency help due to lack of cooperation, I did not know the truth about this matter. Last 23.04.19 in the date USAA bank to through the City bank, $9.6 million of dollars in Bangladesh is transferred to my account. Two days later the Treasury Department issued the suspension. It is very important that I want to cooperate with you as it is very true that I really want to know.

OMAR FAROQUE
Guest
OMAR FAROQUE

Emergency help me

edward ruiz
Guest
edward ruiz

How do I contact the corporate office headquarters by phone here in the UK. I would like to know if you have a UK customer phone number or corporate number, thanks.

Debra L Couture
Guest
Debra L Couture

Happy Holidays All, I have to tell everyone that USAA has been wonderful to me, during the toughest times in life, they came through. They have actually heard me resort to tears; laughed with me when we were having a difficult time solving something. We laughed even I just wanted to tell a funny story. USAA was there for my divorce, when I was: deployed in Iraq; almost had to claim bankruptcy; my mom died; my only child died, I lost my best of 18 years and at my brothers passing. Of course, they were also there at every one… Read more »

Timothy M. Smith sr
Guest
Timothy M. Smith sr

I am a disabled veteran whose car has been totalled. This is the third week of trying to get my settlement. I have been given no calls to hangup to now paying for a rental because it’s taking so long YOU don’t cover it anymore!!!! I am on a fixed income and don’t have this extra money but need the car for doctors’ visits!!!! Nobody seemed to have an answer!!! This is what I pay for What a joke

Richard Hallgren
Guest
Richard Hallgren

For the last 4 months I have been receiving letters from your company stating that I am 2 months behind on a credit card with your company. I have never been a member of USAA and never had a credit card of yours. Each time I get the letter I call your company and try to explain the situation. They always say that the fraud dept will call me, but the never do! I was the CEO of a large insurance agency for over 30 years and know that sometimes it is very hard to collect past due premiums so… Read more »

carol sharp
Guest
carol sharp

IGOT A CHECK FOR 2,98.00 . I AM NOT SURE WHAT IT IS FOR OR WHO IT IS FROM. ON THE BOTTOM IT IS SIGNED . STUART PARKER IT LOOKS LIKE .