USAA Headquarters

USAA Headquarters
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USAA Headquarters Contacts.

Corporate office address, contact information and phone numbers for the USAA Headquarters.

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USAA Headquarters Phone Number and Contacts.

Company Website
United Services Automobile Association
Corporate Address
9800 Fredericksburg Road
San Antonio, TX
Phone Number
(800) 365-8722
Twitter IDs

What is USAA’s Corporate Office Address?

The USAA Headquarters can be reached via postal mail at:

USAA Headquarters

9800 Fredericksburg Rd

San Antonio, TX 78288



What is USAA’s Corporate Office Phone Number?

The USAA Bank Headquarters phone number is: (210) 498-2211

For USAA Membership, please call: 1-800-365-USAA (or 800-365-8722).


What is USAA’s Customer Service phone Number?

USAA Bank’s customer support phone number is: 1-210-531-USAA (or 210-531-8722)

The customer support 800 number is: 1-800-531-USAA (or 800-531-8722)

The USAA Bank customer mail address is:

USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78288-9876

What is USAA’s Email Address?

You can email USAA if you have a member ID.  Log in first here.

USAA can also be contacted via Twitter at the Twitter handle:Twitter: @USAA_Help


USAA Executive Team.

  • Stuart Parker (CEO)
  • Laura Bishop (Executive Vice President)
  • Deneen Donnelly (Executive Vice President, General Counsel & Secretary)
  • Torben Ostergaard (Executive Vice President Chief risk officer)
  • Carl Liebert (Executive Vice President COO)
  • Wayne Peacock (president, USAA Property, and Casualty Insurance Group, reporting to COO Carl Liebert.)
  • Chad Borton (President, USAA Federal Saving Bank)
  • Dan McNamara (President of the Financial Advice & Solutions)
  • Dana Simmons (Executive Vice President and Chief of Staff)
  • Heather Cox ( Executive Vice President, Chief Technology And Digital )
  • Michael Merwarth (Executive vice president, Enterprise Strategy & Marketing, reporting)
  • Patricia TeagueI ( Executive Vice President, Human Resources)

USAA Board of Directors.

  • General Lester L. Lyles- Chairman of the Board
  • Stuart Parker- Member, Nominating & Governance, and Executive committees
  • General John P. Abizaid- Member, Finance & Audit, Compensation & Workforce and Executive committees
  • Colonel Herman E. Bulls- Vice Chair, Finance & Audit Committee and Member, Member & Technology and Nominating & Governance committees
  • Colonel Eileen M. Collins- Vice Chair, Risk Committee and Member, Member & Technology and Nominating & Governance committees
  • Admiral Thomas B. Fargo-  Vice Chairman of the Board
  • Major General Tracy L. Garrett- Chair, Member & Technology Committee and Member, Finance & Audit and Executive committees
  • Rear Admiral Mary E. Landry- Member, Finance & Audit and Compensation & Workforce committees
  • Tracy B. McKibben- Chair, Finance & Audit Committee and Member, Compensation & Workforce Committee
  • Gerald R. Murray- Vice Chair, Member & Technology Committee and Member, Risk and Nominating & Governance committees
  • William R. Reed Jr.- Chair, Risk Committee and Member, Compensation & Workforce and Executive committees
  • Lieutenant General Robert L. VanAntwerp- Vice Chair, Compensation & Workforce Committee and Member, Risk and Nominating & Governance committees
  • John F. Young- Member, Risk and Member & Technology committees
  • Vice Admiral James M. Zortman- Chair, Compensation & Workforce Committee and Member, Finance & Audit and Executive committees


DISCLAIMER: Names, phone numbers and email addresses are for informational purposes only and are up-dated periodically. If you detect any errors, then please let us know.

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4 Reviews on "USAA Headquarters"

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Ella V. Askew
Ella V. Askew

I was always told that USAA was a great insurance company. When I was told that I’m not sure what was meant by “great”. I insure three house and three cars through USAA and thought I had good coverage until claim time. I DO BELIEVE some USAA personnel that I have attempted to talk to TRULY do not LISTEN or HEAR their member’s issues! They appear to be focused totally in their lane of view and race full speed ahead to their destination while forsaking the common professional courteous that should rightly be afforded the USAA member. They seemingly strive to “close” an issue rather than help to “resolve” the issue. Of course the big powerful company moves ahead and leaves the member writhing in the dust; never, even glancing back to show one speck of concern. It has been a stressful, battle zone of hours laying wasted on the ground of my life….most precious hours I have so few of. I may be reached through mail at 1225 Rock Spring Road, Bumpass, VA. My phone number and email will be provided to other members if I can be of assistance……I WILL listen and reply if one would like further information.

Beth Lewis
Beth Lewis

I have been on the phone with USAA for over 5 hours, been transferred to 12 different people and disconnected 3 times …. I have NEVER BEEN MORE DISAAPOINTED ! I’m at my wits end and after 27 years with USAA I will be leaving . I am still on hold going on 5 plus hours now .


In March 2018, I called USAA to have my insurance updated for my pending move to Arizona. I was assured by the gentleman that the full coverage I have had since 2015 would transition smoothly to my new Arizona coverage. Two days into my drive, I discovered damage had occurred to my car during transport. Immediately, I took photos and contacted USAA via the mobile app. After several days, a representative contacted me stating I did not have comprehensive coverage and the damage to my car would be my financial responsibility. I spent many hours on the phone explaining to one cavalier representative after that the only change to my insurance should have been the state I reside in. Finally, I was told an investigation would be conducted. Several more days past until I finally received the call I had been waiting for. Recorded on my voicemail, is a message stating that back in March, I did request full coverage and that USAA did not update my police correctly. I was told that these errors would reflect on a letter being sent in the mail and my policy would be updated immediately.
After several weeks and many unfulfilled requested, I still do not have the correct coverage. Per the recorded conversation where I requested that my full coverage be transferred to Arizona and the voicemail left by your company, the evidence stands strong that USAA made a mistake. Today, the man (I hesitate on calling him a gentleman for several reasons) informed me that I would have to pay double the payment to make up for the 2 months where USAA has not covered what was requested.
As a loyal customer for nearly twenty years, I am disheartened by the treatment I have received. Considering you stand of the platform of “serving those who serve”, the dismissive attitude conveyed during this entire transaction is disappointing. I am left questioning the integrity and ethical standards of USAA.

Rose Vazquez
Rose Vazquez

I am totally disappointed with the quality and the lack of knowledge. I have been transferred 3 times disconnected once and on hold for 30 minutes so the person could talk to her co workers. Then the rudeness comes on the phone and keeps repeating the same thing over and over again. Customer assistance is lacking and it’s sad however the quality and the training are lacking.respect to your devoted and loyal customers. I will be filling a complaint officially on the website